From engaging with Nicola and providing details on what we were looking for from our trip to Canada next year, she came up with an itinerary to suit. There were a few tweaks we asked to be made a... See more
Company replied
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See what reviewers are saying
Excellent service provided, nothing was too much trouble. Help with every aspect of the holiday! Would highly recommend
Nicola was amazing. Gave me all the information I needed and more make the booking process easy. will be going back to her to book my next holiday
Company replied
I told Nicola what I wanted from our family holiday this year and she literally did the rest, it was the easiest holiday I’ve ever booked.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Nicola Johnston, HU17, Tickton, United Kingdom
- 01964227014
4.6
Excellent
23 reviews
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Very friendly Efficient knowledgeable…
Very friendly Efficient knowledgeable and caring Experience wouldn’t Hesitate to recommend Nichola .
June 4, 2026
Excellent service provided
Excellent service provided, nothing was too much trouble. Help with every aspect of the holiday! Would highly recommend
June 1, 2026
Nicola was amazing
Nicola was amazing, she listened to exactly what we wanted and sent me a variety of suitable holidays and was so patient with us when we kept changing the destination, have already asked nicola to source a future holiday for us.
May 28, 2026
I told Nicola what I wanted from our…
I told Nicola what I wanted from our family holiday this year and she literally did the rest, it was the easiest holiday I’ve ever booked.
April 15, 2026
Nicola was very efficient and quick
Nicola was very efficient and quick. She was helpful and I would highly recommend. She made it very easy for us. Thank you!
January 25, 2026
Nicola is very helpful in finding the…
Nicola is very helpful in finding the deal you ask for . She's very knowledgeable and helpful.
January 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nicola was a great advisor she went out…
Nicola was a great advisor she went out of her way to help book the holiday for us and on a Sunday too what more can you ask for
Thanks
January 5, 2026
Reply from Hays Travel - Nicola Johnston
Thank you for booking with me and I look forward to booking for you again.
Easy and hassle free.....ideas brought to reality.
From engaging with Nicola and providing details on what we were looking for from our trip to Canada next year, she came up with an itinerary to suit.
There were a few tweaks we asked to be made and these were worked out within a matter of days.
We are now looking forward to our trip.
Thanks for an amazing and easy personal service to bring our plans to life.
July 30, 2025
Reply from Hays Travel - Nicola Johnston
Thank you for booking with me was a pleasure to help plan and book your adventure.
Nicola Johnston
Nicola.johnston@hays-travel.co.uk
01964227014
Nicola was amazing
Nicola was amazing. Gave me all the information I needed and more make the booking process easy. will be going back to her to book my next holiday
June 26, 2025
Reply from Hays Travel - Nicola Johnston
Was a pleasure to speak with you and book your holidays, you and your husband will have an amazing time.
Book all our holidays through Nicola…
Book all our holidays through Nicola Johnston. She couldn’t be more helpful and sorts everything out. Nothing is too much trouble. Makes it so easy
May 1, 2025
Reply from Hays Travel - Nicola Johnston
Thank you for booking with me. I hope you and your family have a great holiday.
Very helpful and efficient service
Very helpful and efficient service. Knowledgeable and friendly with competitive pricing.
April 17, 2025
Reply from Hays Travel - Nicola Johnston
Thank you for the review and for booking with me
Reply from Hays Travel - Nicola Johnston
Thank you for booking with me and glad you had a great holiday
Reply from Hays Travel - Nicola Johnston
Thanks for booking with me hope you have a great holiday
Nicky made booking a holiday very easy…
Nicky made booking a holiday very easy and was very helpful.
June 23, 2024
Reply from Hays Travel - Nicola Johnston
Thanks for booking with me always happy to help.
Very helpful
Sorted my holiday for myself and sister. Everything we asked for .as always
March 16, 2024
Reply from Hays Travel - Nicola Johnston
Always happy to help. Thank you for your custom.
Would not hesitate to use again.
Responded to queries quickly, very friendly, accommodating and made whole process very straightforward. Would not hesitate to use again.
December 29, 2023
Reply from Hays Travel - Nicola Johnston
Thank you for booking.
Nicola was very helpful and…
Nicola was very helpful and informative.
Would definitely recommend her for anyone looking for a trip away .
December 12, 2023
Reply from Hays Travel - Nicola Johnston
Thank you for booking hope you had a great time.
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