I used the Old Swan shop to book a holiday in Nerja for 2027. Elaine -the assistant who helped me - was friendly, efficient and very professional. She found and booked exactly what I was looking for... See more
Company replied
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Had a wonderful time 🕰️ n the resort of Benalmadina.The hotel we stayed in was Peurto Marina. This hotel is very clean, staff are excellent, friendly and helpful. A gorgeous hotel very chilled. From... See more
Company replied
Well initially we went up to Hayes and we went through the holidays with Lewis then we had the idea which one we chose to go with so we went home and said we’d get back the same day, then we made our... See more
Company replied
Heather is always very helpful she will look through different places and hotels and if she has personal knowledge of the places will let us know the good and not so good. She is a mine of information... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
533 Prescot Road, L13 5UR, old swan, United Kingdom
- 01514386601
4.9
Excellent
1K reviews
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The company does well because it’s so…
The company does well because it’s so friendly and puts you at ease when you walk
In the store. We have booked quite a few happy holidays with you and enjoyed everyone always been satisfied choice
April 10, 2026
Reply from Hays Travel - Old Swan
Thanks for your lovely comments Veronica
Elaine
Reply from Hays Travel - Old Swan
Thank you for your kind comments always a pleasure to see you both
Elaine
Fantastic love Lewis
April 16, 2026
Reply from Hays Travel - Old Swan
Thank you for booking with Hays travel, i'm sure you will all have a fabulous time on your cruise.
Heather x
Heather the travel advisor was very…
Heather the travel advisor was very helpful and did everything to make our experience in booking a holiday hassle free
April 8, 2026
Reply from Hays Travel - Old Swan
I was my pleasure to book your holiday, i'm sure you will have a lovely time! Heather x
Heather made our booking easy and she…
Heather made our booking easy and she gave us all the information we needed all delivered with a lovely sunny smile she took her time even though we arrived late she never rushed through anything it was a pleasure to deal with her
April 5, 2026
Reply from Hays Travel - Old Swan
Thank you for booking your holiday with Hays Old Swan, it was a pleasure to help you, i'm sure you and your sister will have a fabulous time.
Heather x
Reply from Hays Travel - Old Swan
Thank you for your kind comment
Excellent service
Spoke to Michelle who gave me a quote. When I rang back Michelle was busy so Elaine brought all details up and completed booking. So easy. I have also booked holidays through Lewis again so professional and informative
April 3, 2026
Reply from Hays Travel - Old Swan
thank you so much for your kind words, see you soon Michelle
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
We have always booked through Lewis at…
We have always booked through Lewis at OLd swan we just tell him what we want and he sorts it and every place he has suggested has been fabulous, all the girls in there are lovely and r happy to help and chat always friendly and don’t forget r little chap in the money exchange always happy and friendly
April 2, 2026
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
The Staff at Hays Travel were friendly…
The Staff at Hays Travel were friendly and helpful. they were able to find me the perfect holiday i wanted with great Hotel, Location and good flights. My experience with Hays Travel was good. would recommend them
April 1, 2026
Reply from Hays Travel - Old Swan
Thank you for choosing to book your holiday with Hays Travel old swan, I'm sure you will have a lovely time with your sister and friend.
Heather x
100per cent in booking us a perfect…
100per cent in booking us a perfect holiday just what we wanted
March 31, 2026
Reply from Hays Travel - Old Swan
Thank you for your kind comments
Heather really looked after me she is…
Heather really looked after me she is great explains every think
Thank you
March 31, 2026
Reply from Hays Travel - Old Swan
Thank you for booking with us again, you will have a fabulous time in Sri Lanka
Heather x
Heather who helped me book my holiday
Heather who helped me book my holiday, was knowledgeable and efficient, understood what I wanted. Did not try to sell me something I did not want .
March 30, 2026
Reply from Hays Travel - Old Swan
Thank you for your review, I am sure you will have a lovely holiday.
Heather x
I always go to Old Swan Hays and see…
I always go to Old Swan Hays and see the same person Luis as he is always very helpful in giving me the best advice for my holiday destination. Also Paul who dealt with my currency was helpful to.Both guy's are great at what they do. I would not book my holiday anywhere else.
March 29, 2026
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
Reply from Hays Travel - Old Swan
Thank you so much for booking and your lovely review! - Kate
Booking with Hays travel
Heather was very helpful gave me the best opportunity for my holiday taking her time to go through all the different dates to help find us the best price. Putting preference for the holiday. I would definitely recommend Hay travel and Heather. Will definitely be booking again
March 21, 2026
Reply from Hays Travel - Old Swan
Thank you for the review, I'm sure you'll have a lovely holiday and enjoy the wedding! Heather
Excellent service from Michelle Thank you
Michelle was amazing processed our holiday booking in a professional manner very friendly and polite. Nothing was too much trouble . Thank you Michelle for providing us with excellent service when booking our holiday
March 17, 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words, see you again soon. Michelle
the great staff.
March 22, 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words, see you again soon. Michelle
Very polite assistant
Very polite assistant. Went through several holidays. Nothing too much trouble. Found a good holiday and received discount
March 15, 2026
Reply from Hays Travel - Old Swan
Thanks for your lovely comments Pauline . Always a pleasure to book yours & your Families holidays
Elaine
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