Never booked through a personal travel consultant before,but after speaking & eventually booking my holiday with Pauline would definitely do it again. Nothing to much trouble answering all my query I... See more
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Switch locationPersonal Travel Consultant - Pauline Peniche, NE13 Newcastle upon Tyne, GB
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I cannot recommend Kate enough ! She is fantastic at her job extremely helpful and does everything within her power to give you the holiday you require goes above and beyond work hours to make sure ev... See more
This was a 6-8 week journey because Corsica & Sardinia don’t seem very commercially aware ( delays in announcing room rates etc) , so persistence was key in both sides! Coming up with new solutions wa... See more
Company replied
Kate was absolutely amazing from start to finish. She sourced a family holiday for us as short notice, listened to what was important for our needs and was swift to get everything booked for us.... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Pauline Peniche, NE13, Newcastle upon Tyne, United Kingdom
- 1916540174
4.6
Excellent
23 reviews
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First time booking…
Never booked through a personal travel consultant before,but after speaking & eventually booking my holiday with Pauline would definitely do it again. Nothing to much trouble answering all my query I had & returned my call at time she said
May 20, 2025
Kate was so helpfull
Kate was so helpfull, she was available for any questions I had re our booking, she replied quickly and was very understanding of our needs.
I've book with Hays ( Kate ) a few times and never been disappointed.
June 28, 2024
Kate you’re a star !
I cannot recommend Kate enough ! She is fantastic at her job extremely helpful and does everything within her power to give you the holiday you require goes above and beyond work hours to make sure everything is perfect 2nd time dealt with her and hopefully many more years to come 😍
June 15, 2024
Kate was absolutely amazing from start…
Kate was absolutely amazing from start to finish. She sourced a family holiday for us as short notice, listened to what was important for our needs and was swift to get everything booked for us.
The process was seamless, efficient and the service was all with a smile.
I couldn't recommend Kate highly enough and I will definitely be using her again in future.
Thank you so much Kate.
May 25, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Pauline and Kate
It was a pleasure helping you with your holiday to New York Linda, I'm sure you will have a fabulous time! Thanks so much for the review ~ Pauline
Always knowledgeable and efficient
Always knowledgeable and efficient, very friendly, outstanding service
May 1, 2024
Reply from Hays Travel - Pauline and Kate
Always a pleasure to book your holidays Amanda, you'll have an amazing time in Fuerteventura, can't wait to hear all about it! ~ Kate
friendly and fast service
Kate was very helpful and answered all our questions. even when we added additional members to our group for travel.
February 10, 2024
Very friendly lady and helpfull
Very friendly lady and helpfull, easy communication, no pressure for booking the holiday with her, very informative and give the insight about what to expect on the holiday, easy to book and Pauline help us for booking extra 1 night stay in Singapore.
February 11, 2024
Reply from Hays Travel - Pauline and Kate
Thank you for your lovely feedback Indra, it was a pleasure helping with your amazing holiday. I hope you have a fabulous time and I look forward to helping you soon with your future holiday plans ~ Pauline
Pauline made our holiday booking so…
Pauline made our holiday booking so straight forward and got us the best deal after we shopped around.
February 4, 2024
Reply from Hays Travel - Pauline and Kate
Thank you for your lovely feedback Angela it was a pleasure helping with your gorgeous holiday and I'm so pleased we were able to get you the very best price! I hope you have a fabulous time and I look forward to helping you with your future holiday plans ~ Pauline
Pauleen was so friendly and helpful…
Pauleen was so friendly and helpful will definitely use again for my next holiday
February 11, 2024
Reply from Hays Travel - Pauline and Kate
Thanks for your lovely feedback Amie, it was a pleasure helping with your fabulous cruise holiday. I'm sure you will have an amazing time and I look forward to helping you very soon with your next holiday adventure ~ Pauline
Excellent
Kate was a great help in finding our perfect holiday and it ticks all the boxes!
Couldn't have asked for better service.
Thank you
February 8, 2024
Great help with communication about the…
Great help with communication about the holiday
January 20, 2024
Persistently tried to solve
This was a 6-8 week journey because Corsica & Sardinia don’t seem very commercially aware ( delays in announcing room rates etc) , so persistence was key in both sides! Coming up with new solutions was very swift and thankfully we managed to get it sorted.
November 13, 2023
Reply from Hays Travel - Pauline and Kate
Hi Julian thanks for your lovely feedback, so happy we found an amazing resort for you and I hope you have a fantastic time. Thanks for booking with us and I look forward to hearing all about it! ~ Pauline
Reply from Hays Travel - Pauline and Kate
Always a pleasure to help find you the perfect holiday Brenda. Hope you have an amazing time in Tenerife and thank you for booking with us here at Pauline & Kate @ Hays Travel
Received correspondence very quickly
Received correspondence very quickly, everything was sorted for me without meaning to do anything , a lovely lady easy to speak to very nice.
June 30, 2023
Reply from Hays Travel - Pauline and Kate
Hi Julie, thank you for your lovely feedback. I hope you have an amazing time in Tenerife, and look forward to helping you in the future. ~ Kate 0191 4325644
Reply from Hays Travel - Pauline and Kate
Hi Emma, thanks for the lovely feedback. I hope you had an amazing time in Kos, and look forward to helping you with your next holiday in the future ~ Kate 0191 4325644
Pauline has been so helpful and amazing…
Pauline has been so helpful and amazing I can’t thank her enough for all her help on booking our holiday
May 13, 2023
Reply from Hays Travel - Pauline and Kate
Hi Thanks Danielle for your lovely review, so pleased you had a great time in Turkey. I look forward to helping you in the future. Pauline ~ 0191 654 0174
Lovely lady.
Lovely lady.
Nothings to much trouble.
Has found me 4 holidays so far.
Thank you
May 15, 2023
Reply from Hays Travel - Pauline and Kate
Hi Karen, thank you for the lovely feedback. I love getting your holidays booked for you. I hope you have an amazing time in Turkey this Summer, and look forward to helping you in the future. ~ Kate 0191 4325644
I have used these ladies for a couple…
I have used these ladies for a couple of years now , when ever you message them on messenger about an holiday they are so helpful and get back to you within a day or two.
When you book your holiday over the phone so friendly , helpful and very professional.
May 3, 2023
Reply from Hays Travel - Pauline and Kate
Hi Angela thanks for your lovely feedback, it's always a pleasure helping you and we look forward to speaking to you soon for your future holidays. Pauline & Kate
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