Well we needed a very last minute holiday, we sent our tick list to Philipa and before we knew it she’d sent us some fabulous package holiday options. We narrowed it down and Philipa took care of ever... See more
Company replied
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Well we needed a very last minute holiday, we sent our tick list to Philipa and before we knew it she’d sent us some fabulous package holiday options. We narrowed it down and Philipa took care of ever... See more
Company replied
We needed to add a person to our booking and Pip was extremely helpful, responsive and reliable. I could contact her at any time and she was answering my questions (and there’s a lot!). Great customer... See more
Philipa always provides the service required when required even on a Sunday and nothing is to much trouble for her
Pip could not have been more helpful, recommending places to visit to cater for all our needs, nothing was too much, we will not book with anyone else know, the customer service is excellent right fro... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant - Philipa Geary, WF14, Mirfield, United Kingdom
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Philipa was extremely helpful. She listened to my needs and was very responsive to any questions I had. Thank you! I can’t wait for our holiday now

Reply from Hays Travel - Philipa Geary
Made it so easy for us first class service from philipa would recommend

Reply from Hays Travel - Philipa Geary
Excellent service once again
Great communication and lots of patience x

Reply from Hays Travel - Philipa Geary
Philipa is outstanding. Nothing is every to much trouble for her. She’s such a lovely lady to help with your holiday needs.

Reply from Hays Travel - Philipa Geary
Second booking with Philipa, she’s a star, endless questions and searches answered. Will definitely use again and recommend.

Reply from Hays Travel - Philipa Geary
Pip was brilliant as always. she has now helped me for 3 different trips and nothing is too much!

Reply from Hays Travel - Philipa Geary
Philipa has provided excellent help and support from searching to holidays to the actual booking of a holiday. Will definitely keep philipa as my go to holiday contact.

Reply from Hays Travel - Philipa Geary
Philipa geary was so helping for our honeymoon holiday I have used her for a few of our holiday and she has made our holiday smooth and easy

Reply from Hays Travel - Philipa Geary
Friendly approachable nothing too much trouble
Will use again for sure

Reply from Hays Travel - Philipa Geary
Philipa is amazing! She always goes above and beyond to plan us a perfect holiday. This time to Crete. This will be our 4th holiday she has planned for us! Would highly recommend.

Reply from Hays Travel - Philipa Geary
Phillipa made everything an absolute breeze and was more than accommodating with my one million questions .
Would highly recommend 🫶🏼
Thankyou x

Reply from Hays Travel - Philipa Geary
Philipa has been amazing helping us out to book a family holiday in 2026! Answered all our questions, and helped us find the perfect holiday for us! We always normally book online with jet2 but this has changed our view on this for future bookings!!

Reply from Hays Travel - Philipa Geary
Amazing service every time! Philipa is always happy to answer any questions I have, and there’s normally lots!!

Reply from Hays Travel - Philipa Geary
This is now the 3rd trip I have booked with Philipa and every single time she makes it so effortless.
We booked this trip on 4 days notice and actually emailed Philipa late on a Saturday evening.. Sunday we had all the options across and all the information we needed to make a decision.
Absolutely 10/10 service!

Reply from Hays Travel - Philipa Geary
Absolutely wonderful from start to finish, this is the 3rd holiday we have booked with Philipa and nothing is too much trouble. Even whilst walking her dog she was messaging me back about the details.

Reply from Hays Travel - Philipa Geary
I have booked 2 holidays with pip yesterday she was so helpful and answered all my questions. And there were alot lol. Nothing was to much for her she is amazing and when I'm looking to book next year il defo be going back to see what she can find me

Reply from Hays Travel - Philipa Geary
Such fast response to my enquiry’s, holiday booked and sorted with no stress at all xx

Reply from Hays Travel - Philipa Geary
Great service as usual always goes above & Beyond

Reply from Hays Travel - Philipa Geary
The whole booking was a dream from start to finish 😊
Philipa Geary was so helpful

Reply from Hays Travel - Philipa Geary
Philippa was a great person to book our cruise with,she is hopeful of us all getting cabins close to each other so fingers crossed that works out for us !! Some of our party have never cruised before and are getting very excited looking at things we can all do to celebrate my upcoming 70th birthday x

Reply from Hays Travel - Philipa Geary
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