We had been affected by the NATS crisis and had our holiday cancelled by Jet2 on 8/9/26 and we walked into Hays Travel the next morning, feeling utterly devastated and the lady who helped us went abov... See more
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See what reviewers are saying
Friendly staff. Very helpful and informative. We have booked several holidays through Hays travel and never had any concerns. Felicity was a great help and made the booking process easy.
Company replied
We were very pleased with our holiday to Turkey booking. The staff are very knowledgeable about the holidays and providing general information and we feel confident that all will go to plan rather t... See more
Company replied
We always use Hays Tavel Plymstock. The ladies in there are wounderful. They are friendly and welcoming and are very patient with us when we go in to book our holidays. I'm an amputee, and wheelchai... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 35 The Broadway Shopping Centre, PL9 7AF, Plymstock, United Kingdom
- 01752 927089
4.9
Excellent
590 reviews
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Great service
Great service. Felicity went above and beyond to get us a good deal for our dream holiday.
April 20, 2025
Reply from Hays Travel - Plymstock
Thank you for your lovely comments , they are much appreciated.
I found they were very helpful in…A holiday to Malta
I found they were very helpful in finding out our needs in both the flights and accommodation.
April 19, 2025
Reply from Hays Travel - Plymstock
Thank you for your lovely comments , we appreciate all our feed back.
Reply from Hays Travel - Plymstock
Thank you for your kind comments
Friendly and helpful service..
Friendly and helpful service..Good prices. It takes the hassle out of booking a holiday.
April 17, 2025
Reply from Hays Travel - Plymstock
Thank you for your kind review, and for your booking :)
Holiday booking was fun and helpful
The lady looking after us was so helpful and informative, for most of the time we were there we were the only customers and the other young ladies often chipped in with helpful comments. Overall we both left with smiles on our faces as our experience had been fun and helpful. Our thanks to all at Hays of the Broadway Plymstock.
April 2, 2025
Reply from Hays Travel - Plymstock
thank you for your wonderful review and for booking us. :) Kind regards Sarah, Branch Manager
Brilliant Service
When looking for a holiday for myself and the husband I just couldn’t make up my mind, so I contacted Hays for help and Kyrra was absolutely brilliant, she found us the perfect holiday, which I’m absolutely delighted with.
I will be contacting Hays again to book future holidays.
April 7, 2025
Reply from Hays Travel - Plymstock
Thank you for your kind review, we hope you have a lovely time away. Kind regards, Hays Travel Plymstock
Well informed polite staff
April 5, 2025
Reply from Hays Travel - Plymstock
Thank you for your kind review and for booking with us. Kind regards Sarah, Branch manager
The affiecent lady who served us
April 5, 2025
Reply from Hays Travel - Plymstock
Thank you for your review and for booking with us. Kind regards Sarah, Branch Manager
Reply from Hays Travel - Plymstock
Thank you for your lovely review and for booking with us :)
Help requied
Our requirement wasn't certain nor the prefered dates but we got there in the end with the teams help
March 26, 2025
Reply from Hays Travel - Plymstock
Thank you for your review and for booking with us :) Kind regards Sarah
A well run and friendly team.
A well run and friendly team, guiding an old bloke
through my booking. Thank you.
March 27, 2025
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review, we hope you have the best holiday!
Helen was loverly and answered all…
Helen was loverly and answered all questions we had,looked for all the best deals and flights and hotels.
March 25, 2025
Reply from Hays Travel - Plymstock
Thank you for your kind review, and for booking with us! :)
We always use Hays Travel they provide…
We always use Hays Travel they provide a good reliable service and always with a smile.
March 20, 2025
Reply from Hays Travel - Plymstock
Thank you for lovely review and thank you for booking with us
Very helpful staff
Very helpful staff, warm and friendly. Found us just what we were looking for
March 18, 2025
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review, we hope you have the best holiday!
Very helpfull staff
Very helpfull staff, listen to what we wanted and found the perfect getaway
March 14, 2025
Reply from Hays Travel - Plymstock
Thank you for booking with us and for your lovely review :) Kind regards Sarah, Branch Manager
Reply from Hays Travel - Plymstock
Thank you for your lovely comment
Exceptional customer service
Could not have asked for a better experience. Very helpful, knowledgeable and friendly.
I really felt my custom was valued and that she went that extra mile - printing boarding passes etc.
thank you
March 10, 2025
Reply from Hays Travel - Plymstock
Thank you for booking with us and for your lovely review. :) Kind regards Sarah, Branch manager
Very friendly member of staff that…
Very friendly member of staff that dealt with our holiday very chatty with us throughout and went through our options and found us a great deal etc.
We were very happy with the service we received on our visit to the HT branch and cant wait for the holiday to Croatia x
March 8, 2025
Reply from Hays Travel - Plymstock
Thank you so much for your lovely feedback, Helen will appreciate this lovely review! We hope you have the best holiday!
Reply from Hays Travel - Plymstock
Thank you for your lovely comment
The service
The service, information and promptness was first class and the staff member I dealt with was so polite, helpful and informative as are all the staff at this branch
February 25, 2025
Reply from Hays Travel - Plymstock
Thank you for your lovely feedback!
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