We had been affected by the NATS crisis and had our holiday cancelled by Jet2 on 8/9/26 and we walked into Hays Travel the next morning, feeling utterly devastated and the lady who helped us went abov... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were very pleased with our holiday to Turkey booking. The staff are very knowledgeable about the holidays and providing general information and we feel confident that all will go to plan rather t... See more
Company replied
We always use Hays Tavel Plymstock. The ladies in there are wounderful. They are friendly and welcoming and are very patient with us when we go in to book our holidays. I'm an amputee, and wheelchai... See more
Company replied
From start to finish no hard sell tactics just a can do attitude at a pace to enable you the choice to book a fantastic Holiday. Staff well informed, professional and a credit to your company. Booking... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 35 The Broadway Shopping Centre, PL9 7AF, Plymstock, United Kingdom
- 01752 927089
4.9
Excellent
586 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Felicity has been great to deal with.
Felicity has been great to deal with.
Quick response and good communication. Very happy with the service.
June 4, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely comments.
One happy customer Mrs Christina Clark
We have a holiday book for September for Majorca, March we went to Tenerife H10 hotel best hotel I’ve ever stayed in so I had to book it again yesterday for March 2027
June 2, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely review, we hope you enjoy your holidays!
Reply from Hays Travel - Plymstock
Thank you for your kind comments , we do appreciate all outr feedback.
Brilliant service
We went into Hays travel on Plymstock Broadway and the advisor Helen was very friendly and helpful she gave us some brilliant advice and talked us through the complete booking process.
May 22, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely comments and for booking at Hays Travel Plymstock :)
Excellent service
Excellent service, Elisha is always friendly and for this booking so patient with us over several weeks whilst ensuring we got the trip we wanted. Thank you to Hayes and especially Elisha.
May 16, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely review, I really appreciate it! Always a pleasure booking your holidays. I hope you have the best time.
Reply from Hays Travel - Plymstock
Thank you for your lovely review, we really appreciate this.
Lauren was brilliant
Lauren was brilliant. Patient, understanding and knowledgeable. Thank you!
May 10, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely comments , I will pass this on to Lauren.
Excellent as always
Excellent as always. Very knowledgeable. Gave me excactly what I wanted.
Always a pleasure to go into the shop and receive a very warm and receptive welcome.
Highly recommend. Thanks
May 8, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely feedback, and for booking with us at Hays Travel Plymstock :)
Very helpful & friendly dealt with…
Very helpful & friendly dealt with everything efficiently
May 4, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely review and for booking with us at Hays Travel.
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable staff. I need something that is in limited supply, an accessible cabin on a cruise, and the staff could not have tried harder to find one for me.
May 2, 2026
Reply from Hays Travel - Plymstock
We are so happy we managed to find you a cabin! thank you for booking with us and for your kind review. Kind regards Sarah :)
Excellent serve and excellent staff.
May 2, 2026
Reply from Hays Travel - Plymstock
Thank you for booking us and for your lovely review. Kind regards Sarah :)
perfect as always
May 1, 2026
Reply from Hays Travel - Plymstock
Thank you for booking with me and for your kind review. kind regards Sarah :)
Made very welcome
Elisha made us welcome and searched holidays using our criteria. We got the holiday of our choice and the dates we wanted
April 27, 2026
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review, I appreciate it very much. We hope you have a lovely holiday. Many Thanks Elisha.
Friendly and efficient
I booked my holiday in the Plymstock branch of Hayes travel . Lauren , the travel consultant, was friendly, knowledgeable and efficient. I was able to book the holiday that I wanted at a good price .
April 14, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely comments.
Mrs Hayes was phenomenal and played…
Mrs Hayes was phenomenal and played such a integral role in our chosen cruise, can not wait for our holiday, very greatful for her knowledge and guidance in the process.
April 13, 2026
Reply from Hays Travel - Plymstock
Thank you for lovely comments.
Great experience
Wanted a city break to Prague. Sarah who helped us recommended a hotel and location based on other staff members experience of visiting which we appreciate.
She made the whole booking process very easy and we would not hesitate to go back there
April 16, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovey comments.
Felicity was so friendly
Felicity was so friendly, listened to our request and set up a perfect package for us. She was brilliant.
April 4, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely comments.
Extremely helpful staff member
Extremely helpful staff member, informative and overall great service
April 12, 2026
Reply from Hays Travel - Plymstock
Thank you for booking with me and for your lovely review :) Kind regards Sarah
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review and for booking with us at Hays Travel Plymstock.
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review and for booking with us at Hays Travel.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.