We had been affected by the NATS crisis and had our holiday cancelled by Jet2 on 8/9/26 and we walked into Hays Travel the next morning, feeling utterly devastated and the lady who helped us went abov... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were very pleased with our holiday to Turkey booking. The staff are very knowledgeable about the holidays and providing general information and we feel confident that all will go to plan rather t... See more
Company replied
We always use Hays Tavel Plymstock. The ladies in there are wounderful. They are friendly and welcoming and are very patient with us when we go in to book our holidays. I'm an amputee, and wheelchai... See more
Company replied
From start to finish no hard sell tactics just a can do attitude at a pace to enable you the choice to book a fantastic Holiday. Staff well informed, professional and a credit to your company. Booking... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 35 The Broadway Shopping Centre, PL9 7AF, Plymstock, United Kingdom
- 01752 927089
4.9
Excellent
586 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were listened to & what we required…
We were listened to & what we required was understood & the options found quickly, all clearly explained enabling us to make an easy decision. As always pleasant, friendly atmosphere.
February 11, 2026
Reply from Hays Travel - Plymstock
Thank you so much for your lovely feedback and glad we found you the perfect holiday.
Search for the holiday ticking all our…
Search for the holiday ticking all our requests plus more
Lovely assistant manager looked after us and nothing was too much trouble.
Thank you
February 8, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely review. We really appreciate your feedback.
Many Thanks
Hays Travel Plymstock.
Reply from Hays Travel - Plymstock
We appreciate you booking with us and are so happy to hear you found our service helpful and efficient. We really appreciate your feedback.
Hays Travel
Not really knowing much about Villa…
Not really knowing much about Villa holidays Lauren was very helpful, she was very patient.
February 7, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely review and for booking with us at Hays Travel.
Polite & helpful
Polite , pleasant staff who were completely knowledgeable about where we wanted to go , very helpful & not pushy at all
February 5, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely comments , we really appreciate feedback.
Very friendly and helpful
January 29, 2026
Reply from Hays Travel - Plymstock
Thank you for your kind review, and for booking with us at Hays Travel Plymstock :)
Reply from Hays Travel - Plymstock
Thank you for your review, and for booking with us at Hays Travel :)
Reply from Hays Travel - Plymstock
Thank you for your review, and for booking with us at Hays Travel :)
Excellent service again from Lauren
Excellent service again from Lauren
Within minutes she found the holiday I was looking for,and I booked it with out any problems.Well done HAYS.Thank you.
January 22, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely feedback and for booking with us again, we really appreciate it.
Lauren was very informative and…
Lauren was very informative and helpful.
She gave us lots of advice for the Canary Islands, as we have never been before. We're very picky and she managed to stay patient with us.
January 24, 2026
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review and for booking with us at Hays Travel. We really appreciate your feedback.
Qucik break fix!
Helen was very helpful and efficient
we always utilise Hays and willo continue to do so.
January 23, 2026
Reply from Hays Travel - Plymstock
Thank you for booking with us and for your lovely review. Kind regards Sarah, Branch Manager.
Could not fault the service from Lauren…
Could not fault the service from Lauren from start to finish
January 23, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely review, and for booking with us :)
Friendly and professional advice which…
Friendly and professional advice which really helped us make great holiday plans!
Would highly recommend Hays!😊
January 22, 2026
Reply from Hays Travel - Plymstock
Thank you for you lovely review, Hays Travel Plymstock :)
All paperwork done for us which is a…
All paperwork done for us which is a help looking forward to our holiday thank you
January 17, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely feedback and for booking with us at Hays.
Cyprus holiday
Very helpful with our decision. Knowledgeable of the area we selected. Friendly.
January 21, 2026
Reply from Hays Travel - Plymstock
Thank you for you lovely review, we hope you have an amazing holiday. Kind regards, Hays Travel Plymstock
The girls at the Plymstock shop are all…
The girls at the Plymstock shop are all lovely very friendly and very helpful , we wouldn’t go anywhere else to book our holidays
January 11, 2026
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review, we really appreciate it.
Reply from Hays Travel - Plymstock
Thanks you for your kind message
Helpful and explained all our questions
January 6, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely feedback and for booking with us at Hays Travel!
The staff was very helpful and guiding me
The staff was very helpful and guided me through everything.
January 13, 2026
Reply from Hays Travel - Plymstock
We appreciate you taking the time to leave us this great review! We are so happy our staff was able to guide you through everything seamlessly.
All round great experience except...
All round great experience except...
Would have given five stars but for not having easy payment for the deposit. I use ApplePay for everything now but it was not available, in this day and age this needs addressing.
January 10, 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely feedback, we will take this onboard. We hope you have a great holiday!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.