I received some really helpful, personalised advice about booking our family holiday. All my questions were answered promptly and it felt like nothing was too much trouble. We were able to book flight... See more
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Switch locationPersonal Travel Consultant Rachel Jenkins, CF39 8GA Tonyrefail, Wales, GB
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Backpacking/travelling through Vietnam. We have had the perfect holiday set out for us by Rachel. We knew roughly where and what we want to do but Rachel have gone beyond what we ever expected to... See more
Company replied
Amazing customer service, with prompt replies to my never ending queries! So grateful for all Rachel’s help to book our dream holiday.
Company replied
Rachael is absolutely amazing nothing is too much trouble for her ..Whatever I ask her if she doesn't know the answer she will always try her best to find it for me 😆
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Rachel Jenkins, CF39 8GA, Tonyrefail, Wales, United Kingdom
- 01443533053
4.4
Excellent
11 reviews
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Rachel was very very helpful and…
Rachel was very very helpful and answered all questions that I asked with plenty detail.
February 23, 2026
Really good services
Really good services
Answered all our questions
She made sure I understood the whole process .
Even when we changed and added things , she was amazing .
We only ever book with her now .
I feel like we can trust her and the service she gives
February 7, 2026
I received some really helpful advice on a family holiday
I received some really helpful, personalised advice about booking our family holiday. All my questions were answered promptly and it felt like nothing was too much trouble. We were able to book flights, accommodation, car hire, travel insurance etc that met all our needs, at a great price.
January 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Perfect getaway
I gave full details to Rachel of what I was looking for and she found the perfect getaway for me. Price was a lot less than I expected.
January 24, 2026
Reply from Hays Travel - Rachel Jenkins
Thank you for your amazing review Pam. Always a pleasure working with you 🥰
Rachel Jenkins
01443 533053
rachel.jenkins@hays-travel.co.uk
Amazing customer service
Amazing customer service, with prompt replies to my never ending queries! So grateful for all Rachel’s help to book our dream holiday.
January 23, 2026
Reply from Hays Travel - Rachel Jenkins
Thank you for your amazing review Louise. Always a pleasure working with you 🥰
Rachel Jenkins
01443 533053
rachel.jenkins@hays-travel.co.uk
Rachel is the best agent and makes my…
Rachel is the best agent and makes my life a lot simpler.
January 21, 2026
Rachael is absolutely amazing nothing…
Rachael is absolutely amazing nothing is too much trouble for her ..Whatever I ask her if she doesn't know the answer she will always try her best to find it for me 😆
January 9, 2026
Reply from Hays Travel - Rachel Jenkins
Thank you for your amazing review Cath. Always a pleasure working with you 🥰
Rachel Jenkins
01443 533053
rachel.jenkins@hays-travel.co.uk
Backpacking/travelling through Vietnam
Backpacking/travelling through Vietnam.
We have had the perfect holiday set out for us by Rachel. We knew roughly where and what we want to do but Rachel have gone beyond what we ever expected to sort out our holiday. The research and finding out what we need and where we should go has been amazing. She is also a lovely person and so helpful and ypu can see how much she wants to get it perfect and wasn't happy till she had it right.
We are already thinking about what's next and will definitely be asking Rachel again.
Next stop vietnam here we come 😀
November 21, 2025
Reply from Hays Travel - Rachel Jenkins
Thank you so much for your lovely words Tracy! Its been an absolute pleasure to help you with your amazing travel plans. I cant wait to hear all about it on your return! ❤️
Rachel Jenkins at Hays Travel
01443 533053
rachel.jenkins@hays-travel.co.uk
Extremely good booking experience.
Rachel is an absolute joy to book a holiday with. No request is too much hassle for her. It’s my second year booking with her and will definitely be using her again.
October 17, 2025
Reply from Hays Travel - Rachel Jenkins
Thank you so much for your kind words Emma! Its a pleasure working with you as always and I look forward to helping you with your next lovely holiday plans ❤️
Rachel Jenkins at Hays Travel
01443 533053
rachel.jenkins@hays-travel.co.uk
I have now booked three holidays
I have now booked three holidays, with Racheal l. Nothing is to much. Thoughtful listens to what we I needed. Booked my 50th birthday cruise. Surprised me with gift, to help celebrate my birthday on cruise. I would not book with anyone else x
October 17, 2025
Reply from Hays Travel - Rachel Jenkins
Amazing review, thank you Nicola! You will have the most fabulous time celebrating you 50 & fabulous birthday. As always such a pleasure working with you & I look forward to helping you with your future travel plan x
Rachel Jenkins
01443 533053
Rachel.jenkins@hays-travel.co.uk
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