Daisy, at Rayleigh Hays travel made booking our holiday a very easy and pleasant experience. She listened to our requests and sorted out our complete holiday. Daisy has a lovely manner and nothing was... See more
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Sam is very helpful and checks out the best deals The booking process is straightforward We've been using Hayes for the past few years and always ask for Sam every time
Sasha made the whole experience so easy. She was so helpful especially making sure that my dietary needs would be catered for. Would definitely recommend and come back. We actually live in Croydon... See more
Company replied
Booked my holiday last minute , David listened to all requirements needed and managed to get the holiday we wanted. Going on 30th Aug so looking forward to a well earned break
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
46 High Street, SS6 7EA, Rayleigh, United Kingdom
- 01268857283
4.9
Excellent
1K reviews
Asks customers to review
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Friendly and helpful
Sam is very helpful and checks out the best deals The booking process is straightforward We've been using Hayes for the past few years and always ask for Sam every time
August 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Holly made the experience good and…
Holly made the experience good and helped immensely
August 26, 2026
Reply from Hays Travel - Rayleigh
Thank you so much for the 5 star review :)
Simple booking process
Holly was polite, friendly and efficient. The booking process was simple and quick.
August 26, 2026
Reply from Hays Travel - Rayleigh
Thank you so much for the 5 star review :)
Booked my holiday last minute
Booked my holiday last minute , David listened to all requirements needed and managed to get the holiday we wanted. Going on 30th Aug so looking forward to a well earned break
August 16, 2026
Reply from Hays Travel - Rayleigh
Thanks for the lovely review Jennifer, I hope you and Levi have an amazing time :-) Regards David
Helen at Rayleigh was very helpful…
Helen at Rayleigh was very helpful polite and knowledgeable when booking our cruise
August 22, 2026
Reply from Hays Travel - Rayleigh
Thank you so much for your lovely feedback.
I'm delighted to hear that you found me helpful, polite, and knowledgeable whilst booking your cruise. It was a pleasure assisting you, and I'm so pleased I could help make the booking process smooth and enjoyable.
I really appreciate you taking the time to share your kind comments. I hope you have a fantastic cruise and create some wonderful memories. If I can help with anything else before you travel, please don't hesitate to get in touch.
Best wishes,
Helen
Excellent decision making support
Our experience with Hays was very positive due to the whole booking process being one of guidance and support, and not hard selling.
August 22, 2026
Reply from Hays Travel - Rayleigh
Thank you so much for your lovely feedback. I'm delighted to hear that you had such a positive experience with Hays Travel. My aim is always to provide guidance, support, and honest advice throughout the booking process, so it's wonderful to know that you felt well looked after without any pressure.
Thank you for choosing us to help with your travel plans. I really appreciate your kind comments and look forward to assisting you again with your next holiday.
Helen
Hays Travel Rayleigh
Really good service from Sam
Really good service from Sam, took time to get what we wanted and understood our needs
August 21, 2026
Reply from Hays Travel - Rayleigh
Thank you for your wonderful feedback and 5 star review :)
Sam
Daisy made our holiday booking so easy and pleasant.
Daisy, at Rayleigh Hays travel made booking our holiday a very easy and pleasant experience. She listened to our requests and sorted out our complete holiday. Daisy has a lovely manner and nothing was too much trouble. She’s a definite asset. We went back so she could check us in for our flights and she ensured our tickets were printed too. Thank you. We’ll be back!
August 20, 2026
Reply from Hays Travel - Rayleigh
Thank you for your lovely review! Hope you have an amazing time on your holiday - Daisy :)
EXCELLENT SERVICE FROM DAVID.
August 19, 2026
Reply from Hays Travel - Rayleigh
Hope you enjoy your return to El Mirador
Thank you for the review :-) Regards David
What can I say
What can I say - 10/10 as usual. Sam is great at her job and we wouldn't go any where else to book our holidays!!
August 15, 2026
Reply from Hays Travel - Rayleigh
Thank you so much for your wonderful 5-star review! We are delighted to hear that you consistently have such a positive experience with us. We truly appreciate your loyalty and look forward to helping you with your future holiday plans!
Kind Regards
Hays Travel Rayleigh
Sam was excellent on helping us with…
Sam was excellent on helping us with our cruise choice. Very knowledgeable on all aspects of our booking
August 17, 2026
Reply from Hays Travel - Rayleigh
Jeanette,
Thank you for your wonderful review! I'm so glad we found you something and i hope you have a wonderful time.
Kind Regards
Sam
friendly knowledge helpful proffessional
August 14, 2026
Reply from Hays Travel - Rayleigh
Mrs Allan,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be friendly, knowledgeable, and professional.
Kind Regards
Hays Travel Rayleigh
Last minute city break
I was served very quickly which I was grateful for and not made to wait at all between customers considering the shop was very busy at the time on a Friday lunchtime
The agent was very helpful and my booking was made quickly and efficiently.
Everything was processed straight away and as it was a fairly last minute booking check in was also completed for me which was so helpful
August 15, 2026
Reply from Hays Travel - Rayleigh
Hi Tracey,
Thank you for your wonderful 5-star review! We are so pleased to hear that you were served quickly and that your booking was made efficiently, especially on a busy Friday. We're delighted we could help with your last-minute booking and check-in.
Kind Regards
Hays Travel Rayleigh
Sasha made the whole experience so…
Sasha made the whole experience so easy. She was so helpful especially making sure that my dietary needs would be catered for. Would definitely recommend and come back. We actually live in Croydon now but still come back to Rayleigh Hayes as service so good.
August 15, 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind and positive review, many thanks Sasha :)
Helpful and efficient staff
August 8, 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind and positive review :)
Excellent customer service
David's commitment to arrange our numerous flights and accommodation around Asia and Australia was excellent.
August 15, 2026
Reply from Hays Travel - Rayleigh
Thank you John, Hope you have the best time, on your holiday and catching up with Family and Friends regards David
Great service and good knowledge of the…
Great service and good knowledge of the staff.
Donna always ready to go the extra mile to ensure we always have a great holiday.
August 7, 2026
Reply from Hays Travel - Rayleigh
Andrew,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided great service and knowledge, and went the extra mile to ensure you always have a great holiday.
Kind Regards
Zoe, Manager
Hays Travel Rayleigh
Reply from Hays Travel - Rayleigh
Yvonne Dray,
Thank you for your wonderful 5-star review!
I am glad you foud I was patient and helpful during your booking process. Your kind words are greatly appreciated.
Kind Regards , Zoe
Hays Travel Rayleigh
Reply from Hays Travel - Rayleigh
You will have an amazing time :-) You are welcome glad we sorted it :-) Regards David
The right choice.
Zoe at Rayleigh was extremely knowledgeable at giving us all we needed know for us to have a really good cruise. Starting with the right type of cabin,the dinning and a hotel to stay at the night before the cruise including transfers.
August 12, 2026
Reply from Hays Travel - Rayleigh
Mr Adams,
Thank you for your wonderful review! I am pleased to hear that you thought I was extremely knowledgeable and provided you with everything you needed for an excellent cruise experience.
Kind Regards
Zoe
Hays Travel Rayleigh
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