Zoe, so absolutely helpful, nothing was too much trouble, explained it all to us, as this is our first cruise, with a party of 8. First time using hays travel agents, wasn’t disappointed.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly and very helpful staff. Helen was amazing and found us the right holiday at short notice. Found the right deal. Fantastic customer service
Company replied
David at the Rayleigh branch was very knowledgeable & helpful. He was able to provide us with so much really useful information which allowed us to make an informed decision about booking our holiday.... See more
Company replied
We were very impressed with David and the other members of staff who helped with our holidays Very knowledgeable and extremely helpful We have no hesitation of recommending Rayleigh office
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
46 High Street, SS6 7EA, Rayleigh, United Kingdom
- 01268857283
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We were very impressed with David and…
We were very impressed with David and the other members of staff who helped with our holidays Very knowledgeable and extremely helpful
We have no hesitation of recommending Rayleigh office
July 9, 2026
Reply from Hays Travel - Rayleigh
Thank You Barry - It was a pleasure meeting both of you :-) Regards David
Reply from Hays Travel - Rayleigh
Thank you for your 5 star review. It was a pleasure to book your cruise. I hope you have a lovely time. Many Thanks Donna :)
Donna was so good,we trust hays all the…
Donna was so good,we trust hays all the staff we have dealt with over the years have always come up excellent
July 7, 2026
Reply from Hays Travel - Rayleigh
Thank you for your 5 star review. It was a pleasure to book your holiday again and Thank you so much for coming back to Hays. We appreciate you booking with us and I hope you have a lovely holiday. Many Thanks Donna :)
Friendly and very helpful staff
Friendly and very helpful staff. Helen was amazing and found us the right holiday at short notice. Found the right deal. Fantastic customer service
July 5, 2026
Reply from Hays Travel - Rayleigh
Hi Jason and Sharon thanks so much for your kind review Kind regards Helen :)
Good as ever
Sam was as good as ever, listened to what we wanted and we came away with our ideal holiday booked.
July 5, 2026
Reply from Hays Travel - Rayleigh
Thank you for your 5 star review. We hope you have a lovely time.
Many Thanks Hays Travel Rayleigh :)
Brilliant service from David again at…
Brilliant service from David again at your Rayleigh branch. Three holidays booked with him now within a year
June 27, 2026
Reply from Hays Travel - Rayleigh
Thank you for your 5 star review. We hope you have a lovely time.
Many Thanks Hays Travel Rayleigh :)
Staff extremely helpful and f
Staff extremely helpful and friendly, will recommend Hays to family and friends.
June 26, 2026
Reply from Hays Travel - Rayleigh
Hi Dianne,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and friendly, and we appreciate you recommending us to others.
Kind Regards
Hays Travel
Lovely Zoe
Zoe, so absolutely helpful, nothing was too much trouble, explained it all to us, as this is our first cruise, with a party of 8.
First time using hays travel agents, wasn’t disappointed.
June 30, 2026
Reply from Hays Travel - Rayleigh
Jackie
Thank you for your wonderful feedback! I am so pleased to hear that our team made your booking experience excellent, especially for your first cruise with a large party. We appreciate your kind words.
Zoe
Kind Regards
Hays Travel
Very friendly staff.managed to get…
Very friendly staff.managed to get exactly what we wanted
June 24, 2026
Reply from Hays Travel - Rayleigh
Keri,
Thank you for your kind words! We are so pleased to hear that our staff were friendly and that you found exactly what you were looking for.
Kind Regards
Hays Travel
I found Sasha very helpful and patient
I found Sasha very helpful and patient, despite several phone calls with questions.
Really appreciated her help
Thank you
July 1, 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind and positive review, many thanks Sasha :)
We booked what we were after.
We booked what we were after.
With as usual , the patience, understanding and helpfulness of all the staff, especially Zoe.
June 30, 2026
Reply from Hays Travel - Rayleigh
Hi Ken,
I am so pleased to hear that our team provided such patient, understanding, and helpful service. Thank you for your kind words!
Zoe
Kind Regards
Hays Travel
Cruise
Sasha showed a choice of ships and dates and the cabin plan .
She advised which floors were best and took all the stress away
Always use Hays for our holiday bookings.
June 30, 2026
Reply from Hays Travel - Rayleigh
thank you mum for my lovely review :)
Reply from Hays Travel - Rayleigh
Thank you so much for your kind words! We are so pleased to hear you received such helpful service.
Kind Regards
Coryann
Hays Travel
SAM AT RAYLEIGH IS AMAZING SHE GOES UP…
SAM AT RAYLEIGH IS AMAZING SHE GOES UP AND BEYOND TO FIND WHAT YOUR LOOKING FOR.
June 16, 2026
Reply from Hays Travel - Rayleigh
Mary Rainforth,
We are so glad to hear about your excellent experience with us. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Rayleigh
Susan,
We're so glad we could help! Thank you for your kind words.
Kind Regards
Hays Travel
Excellent customer service and…
Excellent customer service and invaluable advice when booking holidays!
June 20, 2026
Reply from Hays Travel - Rayleigh
Hi Melanie,
We truly appreciate your kind words about our service and advice.
Kind Regards
Hays Travel
Reply from Hays Travel - Rayleigh
Hi Dave,
We appreciate your kind words about our team. Thankyou!
Kind Regards
Hays Travel
Sam was very helpful.
June 24, 2026
Reply from Hays Travel - Rayleigh
Sylvia Bentley,
Thank you for your kind words. We are so pleased we could assist you.
Kind Regards
Hays Travel
Sam has been so helpful in choosing our…
Sam has been so helpful in choosing our holiday.
All the staff are great in the Rayleigh branch.
June 11, 2026
Reply from Hays Travel - Rayleigh
Diane Pooley,
We are so happy to hear our team provided excellent service and helped with your holiday!
Kind Regards
Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.