I am so pleased that Hays has travel agents on the high street. I have not traveled for many years and I did not want to book online as I do find it tiresome and am not confident I will not make a mis... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I booked a trip to Kefalonia with Helen at the Rickmansworth branch. I found her extremely helpful when choosing the hotel and the flights. Nothing was too much trouble for her. The rest of the staff... See more
Company replied
I was welcomed to the shop. Katie managed to sort out my holiday very quickly with no problems. Received good information about the new security system that is now in place at my destination. Also... See more
Company replied
Geoff is the most helpful, kindest and very experienced agent. I don’t live locally but make a special journey to go to Hays travel agent. Wouldn’t go anywhere else.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
141 High Street, WD3 1AR, Rickmansworth, United Kingdom
- 01923888021
4.9
Excellent
536 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service from Geoff @…
Amazing customer service from Geoff @ Rickmansworth. Geoff made it so easy for me to book a trip to Euro Disney, taking all the stress out of it for me. I wouldn’t hesitate in booking a holiday through Geoff again
April 22, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Thank You Again Hays Travel
As ever Hays Travel were able to provide the exact service to meet our travel needs.
April 13, 2025
Reply from Hays Travel - Rickmansworth
Thank you for this great review of the team.
Extremely helpful and patient
March 29, 2025
Reply from Hays Travel - Rickmansworth
Thank you for this kind review
I always book my holiday with Helen as…
I always book my holiday with Helen as she very good and experienced agent. She always finds the best recommendation for us.
April 16, 2025
Reply from Hays Travel - Rickmansworth
Thank you for your kind review of Helen.
Geoffrey was extremely helpful and…
Geoffrey was extremely helpful and informative and made our booking straightforward. David.
April 1, 2025
Reply from Hays Travel - Rickmansworth
Thank you so much.
Staff A+++
Natalia was so polite, helpful and professional she was able to sort our complicated travel arrangements without fuss.
April 9, 2025
Reply from Hays Travel - Rickmansworth
Thank you so much! We will pass these lovely comments onto Natalia.
Helen who helped us to find the perfect…
Helen who helped us to find the perfect family holiday at a price within our range. Lovely experience which made booking a holiday a pleasure.
April 3, 2025
Reply from Hays Travel - Rickmansworth
Thank you so much. We will pass these lovely comments onto Helen.
Reply from Hays Travel - Rickmansworth
Thanks John. The team know how much you deserve this amazing trip!! We look forward to helping you on your way.
Reply from Hays Travel - Rickmansworth
Thank you very much !!
Very happy experience
Very happy experience. The staff were very helpful and the price was extremely competetive. We will definately use them again.
March 30, 2025
Reply from Hays Travel - Rickmansworth
Thank you very much. We look forward to welcoming you again.
Helen & then young trainer (forgotten…
Helen & then young trainer (forgotten her name!) delivered an absolutely fantastic service. It’s the first time I’ve used a travel agent to book a holiday & it was a very pleasant experience. All the staff at the Rickmansworth branch are genuinely very customer friendly.
March 13, 2025
Reply from Hays Travel - Rickmansworth
Thank you for this kind review of Helen and her colleagues.
Helen at Hays Travel.
Helen, was thorough and gave me the time I needed to look at all the options. She was very professional and gave me all the information I needed to make my booking. I prefer the human touch more than just booking it online myself.
March 21, 2025
Reply from Hays Travel - Rickmansworth
Thank you very much !
The young lady we saw was very helpful…
The young lady we saw was very helpful and informative
March 14, 2025
Reply from Hays Travel - Rickmansworth
Thank you very much, we will pass this lovely review onto Nicola.
Nicola made booking our next trip very…
Nicola made booking our next trip very simple, she is very knowledgeable and by moving our date back by a couple of weeks saved us just short of £800. Great service.
March 4, 2025
Reply from Hays Travel - Rickmansworth
Thank you for this kind review of Nicola.
Reply from Hays Travel - Rickmansworth
Thank you for this kind rview of Geoff.
Service is top notch
I had a great experience when I visited Hays Travel - Rickmansworth recently. Geoff could not have been more helpful, he was patient, kind, knowledgeable, informative and booked us a superb holiday. He was very professional and encouraged us to ask any questions (no question too silly), I will have no hesitation returning when we plan our next break.
January 30, 2025
Reply from Hays Travel - Rickmansworth
Thank you for this kind review of Geoff.
Great Service
Helen spent a long time trying to get best accommodation and best flights for us: over an hour!
We got a discount too - although she did convince us of the value in spending more that we had originally envisaged.
February 28, 2025
Reply from Hays Travel - Rickmansworth
Thank you for this kind review of Helen.
Wonderful team
Just the most patient and helpful people - doing their utmost to find the perfect holiday for our family, at the best possible price.
February 28, 2025
Reply from Hays Travel - Rickmansworth
Thank you for this kind rview of the team in Rickmansworth.
Reply from Hays Travel - Rickmansworth
Thank you for this kind review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.