Very friendly helpful staff. Hayley was very helpful with our initial search for holidays and recommended a lovely hotel. We didn’t book right away and When we got home we looked atthe holiday recomme... See more
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We recently booked another holiday through Hays Runcorn and to be honest we wouldn't go anywhere else, the staff are amazing, they're so helpful and friendly while still being professional and nothing... See more
Company replied
Jasmine was really friendly, helpful and answered all questions myself and my friend had when booking our short break to Lisbon. She checked the distance hotel was from main part of the city, sorted t... See more
Company replied
All our holidays are booked through Hays Travel. Jess contacted us after we enquired about a holiday before Christmas, she knew exactly what we wanted and got us a great deal. We have received help... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
79 Forest Walk Shopping City, WA7 2EU, Runcorn, United Kingdom
- 01928 237605
4.9
Excellent
802 reviews
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Leanne was brilliant
Leanne was brilliant. Extremely friendly & so helpful. She took her time explaining, & listening. Thank you so much Leanne.
January 17, 2026
Reply from Hays Travel - Runcorn
Thankyou so much for this great review!
Reply from Hays Travel - Runcorn
Thankyou so much for this great review!
Looked at my needs duscount given not…
Looked at my needs duscount given not expected ..love it and will be using Hays Travel from now on
January 17, 2026
Reply from Hays Travel - Runcorn
We appreciate you taking the time to leave us such a fantastic review! We're so happy we could make your holiday booking a stress-free experience. Thank you
Really helpful friendly staff makes…
Really helpful friendly staff makes booking a holiday easy , nothing is ever to much trouble
January 14, 2026
Reply from Hays Travel - Runcorn
We appreciate you taking the time to leave us such a fantastic review! We're so happy we could make your holiday booking a stress-free experience. Thank you
Reply from Hays Travel - Runcorn
Thankyou so much for this great review!
Staff are friendly and professional and…
Staff are friendly and professional and knowledgeable. We got the holiday we wanted, Jasmine was very helpful and listened to what we needed.
January 16, 2026
Reply from Hays Travel - Runcorn
Thankyou so much for this great review!
Extremely knowledgeable
Hayley is extremely knowledgeable on every type of holiday and made the selection and booking of our holiday very simple.
I've never found it easier to spend £10K
January 15, 2026
Reply from Hays Travel - Runcorn
Thankyou for this great review, we appreciate this so much :)
Always very helpful and booking easy
Always very helpful and booking easy
And happy to help the best travel agent
By far
January 7, 2026
Reply from Hays Travel - Runcorn
Thankyou for this great review!
The service was good but they booked us…
The service was good but they booked us on the wrong week so had to try to book it off in work and it wasn't easy 😑
January 8, 2026
Reply from Hays Travel - Runcorn
Good Afternoon Julie we have reached out to you on email.
Staff are polite and friendly
Staff are polite and friendly, couldn't do enough for me, they helped me choose 2 brilliant holidays, I'm more than pleased with the service I received, a special thank you to Annette who is in the process of learning and she did a fantastic job, with the guidance of Hayley
January 14, 2026
Reply from Hays Travel - Runcorn
Thank you for your lovey response
Excellent service with excellent staff
Excellent service with excellent staff, all staff couldn’t do enough for us . 10 out of 10
January 14, 2026
Reply from Hays Travel - Runcorn
Thankyou for this amazing review!
Reply from Hays Travel - Runcorn
Thank you for booking with us
Hayley was amazing!
I went in with my mum, and she told me about the zero deposit, I spoke to Hayley and she was absolutely amazing she understood everything we told her she sat there and listened to everything about our type 1 diabetic son I couldn’t of thank her anymore she got us the best deal!
January 9, 2026
Reply from Hays Travel - Runcorn
It was a pleasure . I am so happy we got you this lovely holiday for your lovely family .
The person who dealt with our enquiry…
The person who dealt with our enquiry was very friendly and helpful. We came away pleased that we had a holiday booked to look forward to.
January 8, 2026
Reply from Hays Travel - Runcorn
Thankyou for this great review! We appreciate it so much.
We had seen a holiday deal on shop…
We had seen a holiday deal on shop windows. Was seen to straight away. Shown the holiday. Assistant was really good so we booked there + then. All done in 10 minutes + on our way
January 7, 2026
Reply from Hays Travel - Runcorn
Thankyou for this great review! We appreciate it so much.
Leanne at the runcorn branch was…
Leanne at the runcorn branch was extremely helpful and sorted a brilliant deal for me
January 7, 2026
Reply from Hays Travel - Runcorn
Thankyou for this great review! We appreciate it so much.
Always welcoming and friendly when you…
Always welcoming and friendly when you go in! They listen to what you're looking for and do their best to match the holiday for you!!
I Always recommend Hays!!!
January 4, 2026
Reply from Hays Travel - Runcorn
Thankyou so much for this amazing review!
Top class company
The staff are always happy to help with any questions or concerns about holidays.
December 30, 2025
Reply from Hays Travel - Runcorn
Thankyou for this great review!
All our holidays are booked through…
All our holidays are booked through Hays Travel.
Jess contacted us after we enquired about a holiday before Christmas, she knew exactly what we wanted and got us a great deal.
We have received help booking holidays through multiple agents at Hays over the years and always have a great experience.
January 4, 2026
Reply from Hays Travel - Runcorn
We appreciate you booking your holidays with us. We're so glad Jess found you a great deal and that you always have a great experience with our agents.
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