I visited Hayes Travel Salisbury to see if they could arrange car hire for me in Italy. If you were to think about profit margin for Hayes, this was small fry, but I felt they treated me with the sa... See more
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Once again Hays helped us to book a holiday, with efficiency, smiles and offering us a very good deal. The whole process was easy and we were comfortable and confident with all the arrangements includ... See more
Company replied
Hollie was incredibly helpful . On both my visits to book she focussed entirely on my needs and tolerated a lot of questions. Unfortunately there was a mix up over length of stay and departure fligh... See more
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Just like to thank Hannah and team at Salisbury for their amazing help when there was a problem with our car hire in Vancouver (Not their fault). We arrived to find that there wasn’t a reservation for... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11-13 Minster Street, SP1 1TD, Salisbury, United Kingdom
- 01722 320122
4.8
Excellent
409 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Hannah was very helpful and friendly.
May 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Extremely helpful and very informative
Extremely helpful and very informative, very friendly and managed to get all my requirements.
May 16, 2026
Reply from Hays Travel - Salisbury
Sandra Shergold,
We are so pleased we could provide such a positive experience and meet all your requirements. Thank you for your kind words.
Kind Regards
Hannah - Branch Manager
Another professional and friendly booking
Once again Hays helped us to book a holiday, with efficiency, smiles and offering us a very good deal. The whole process was easy and we were comfortable and confident with all the arrangements including our car parking.
May 12, 2026
Reply from Hays Travel - Salisbury
Kaz Watts,
We are so pleased to hear we could assist you again with your holiday plans! It's wonderful to know our team provided an efficient and comfortable booking experience.
Kind Regards
Hannah- Branch Manager
First class service
I visited Hayes Travel Salisbury to see if they could arrange car hire for me in Italy. If you were to think about profit margin for Hayes, this was small fry, but I felt they treated me with the same amount of consideration as someone who had walked in to book a world cruise.
Thank you Hayes Travel for your first class service.
May 7, 2026
Reply from Hays Travel - Salisbury
Thank you for your lovely review Mr Boyers, we really do appreciate this and are glad you enjoyed your experience at Hays Travel Salisbury! :]
Great Service
As ever, Hayes Salisbury deliver great service - its why we keep coming back! Thank you Hannah for the advice, help and smiles!
May 2, 2026
Reply from Hays Travel - Salisbury
Richard B.,
We appreciate your continued loyalty and are so happy to hear about the great service you received. We look forward to seeing you again soon!
Kind Regards
Hannah- Branch Manager
Helpful experience
Helpful experience. We found our booking to be dealt with cheerfully and with patience.
April 23, 2026
Reply from Hays Travel - Salisbury
Audrey,
We appreciate you sharing your experience. We're happy to hear that our team assisted you with your booking in a cheerful and patient manner.
Kind Regards
Hannah- Branch Manager
Shelby was very helpful
Shelly was very helpful, listened to what we wanted. Phoned the cruise company and booked exactly what we had asked for. 2 very happy customers, in and out in about 30-40 minutes.
April 15, 2026
Reply from Hays Travel - Salisbury
Carolyne,
We appreciate you taking the time to leave us such a fantastic review. We're so glad Shelby could assist you in booking the exact cruise you wanted! Regards Hannah - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for your lovely review! We are glad you had a excellent experience :]
Good efficient customer service
Good efficient customer service , friendly, knowledgable staff.
Quick and efficient with paperwork
April 5, 2026
Reply from Hays Travel - Salisbury
Thank you
Less than 15 minutes to find holiday…
Less than 15 minutes to find holiday pay for it and complete online check in. Staff very helpful. Excellent!
April 2, 2026
Reply from Hays Travel - Salisbury
Thank you for your lovely review. It was a pleasure to book you! Isobel 😊
I cannot recommend this company enough
I cannot recommend this company enough. Issy was amazing and very patient with me for a complicated booking. A wonderful agency :-)
April 1, 2026
Reply from Hays Travel - Salisbury
Thank you for your lovely review! I will pass this onto Izzy 😊
Reply from Hays Travel - Salisbury
Thank you for your lovely review! It was a pleasure to book you all :]
Helpful service
Patient, helpful service with good humour to provide a good booking experience. Thank you.
March 8, 2026
Reply from Hays Travel - Salisbury
Peter Woodhouse,
We're happy that you found our service patient and helpful, resulting in a good booking experience. Thank you for your review! Regards Hannah - Branch Manager
A delightful experience
Imogen(or is it Isobel - your lovely apprentice?) - was a delight. She was chatty and clearly loves her work, but despite chatting was able to accurately fulfil all our requirements quickly and efficiently.
March 1, 2026
Reply from Hays Travel - Salisbury
Rachel,
We appreciate you taking the time to share your experience. We're so glad to hear that our apprentice was able to meet your needs quickly and efficiently. Regards Hannah- Branch Manager
Everything was fairly simple and…
Everything was fairly simple and straightforward, with the help of the assistance of the travel staff.
February 28, 2026
Reply from Hays Travel - Salisbury
Mrs E F, Salisbury,
We appreciate you taking the time to share your experience. We are so happy to hear that our travel staff made everything simple and straightforward for you. Regards Hannah- Branch Manager
Hannah in the Salisbury branch is so…
Hannah in the Salisbury branch is so helpful. Always has time to deal with you.
February 25, 2026
Reply from Hays Travel - Salisbury
Norman Southey,
We appreciate you taking the time to leave us such a complimentary review. We are so happy to hear about the great service you received.
Regards Hannah - Branch Manager
Excellent help and advice
We chose Hays travel to book a Marella cruise. We had excellent response and service from Hays travel. We found just what we wanted and it was easily booked with all details taken care of including parking. Would recommend their service.
February 21, 2026
Reply from Hays Travel - Salisbury
Mrs Margaret Gabbatiss,
We appreciate you choosing us to book your cruise. We're happy to hear that you received excellent service and that your booking experience, including parking, was easily taken care of. Regards Hannah - Branch Manager
Very nice friendly polite staff
February 15, 2026
Reply from Hays Travel - Salisbury
.Kevin trueman,
We appreciate you sharing your experience with us, and we are so happy to hear that our staff were friendly and polite! Regards Hannah - Branch Manager
Izzy was very helpful and secured us a…
Izzy was very helpful and secured us a good deal for our mini break.
February 12, 2026
Reply from Hays Travel - Salisbury
Mrs Maxine Barry-Walsh,
We appreciate you sharing your experience. We are so glad we secured a good deal for your mini break, and that our service was helpful. Regards Hannah- Branch Manager
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