Shelby was an absolute star , she was so patient with us . We were so indecisive on which cruise to book , but she was so informative and helpful through the whole process . Such a pleasure to deal wi... See more
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Hollie was incredibly helpful . On both my visits to book she focussed entirely on my needs and tolerated a lot of questions. Unfortunately there was a mix up over length of stay and departure fligh... See more
Company replied
Just like to thank Hannah and team at Salisbury for their amazing help when there was a problem with our car hire in Vancouver (Not their fault). We arrived to find that there wasn’t a reservation for... See more
Company replied
The girls are amazing at Hays Travel Salisbury, they can’t do enough for you and are always welcoming. We just love them all. They go over and beyond what you expect and always so helpful to us when... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11-13 Minster Street, SP1 1TD, Salisbury, United Kingdom
- 01722 320122
4.9
Excellent
425 reviews
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Very helpful and friendly staff
July 17, 2026
Reply from Hays Travel - Salisbury
Angela,
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided you with such helpful and friendly service. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hannah- Branch Manager
Very helpful staff
July 11, 2026
Reply from Hays Travel - Salisbury
Thank you for your 5* review.
I hope you had a great holiday.
Thanks
Hannah
Good service in Hays Salisbury
The staff in Salisbury are very helpful. If they don’t have the answers they find out what you need to know. Thanks for the help you have given me over many years.
July 16, 2026
Reply from Hays Travel - Salisbury
Thank you for your wonderful feedback! We are so pleased to hear that our team has consistently provided you with helpful assistance over the years. We truly appreciate your loyalty.
Kind Regards
Hannah - Branch Manager
The young lady on the phone was very…Baltic cruise
The young lady on the phone was very helpful and made things easy. She was happy to answer all my questions and she was very friendly and obliging.
July 9, 2026
Reply from Hays Travel - Salisbury
Vivienne Easterbrook Oxford,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to make things easy for you and answer all your questions.
Kind Regards
Hannah - Branch Manager
Hannah was extremely helpful and made a…
Hannah was extremely helpful and made a last minute holiday a piece of cake! Finding me the most idealistic holiday. I highly recommend!
June 28, 2026
Reply from Hays Travel - Salisbury
Helen,
Thank you so much for your wonderful review! We are delighted to hear that we could help you find the perfect last-minute holiday. We truly appreciate your recommendation!
Kind Regards
Hannah- Branch Manager
Very nice and helpful lady
Very nice and helpful lady, we shall bring all of our holiday bookings to Hays Salisbury in future.
July 1, 2026
Reply from Hays Travel - Salisbury
WALTER WRIGHT,
Thank you for your wonderful feedback! We are so pleased to hear you had such a positive experience and we look forward to helping you with your future holiday bookings.
Kind Regards
Hannah - Branch Manager
Patience in dealing with a complex…
Patience in dealing with a complex booking and managing adjustments with a smile. Thank you.
June 23, 2026
Reply from Hays Travel - Salisbury
Peter Woodhouse,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist with your complex booking and adjustments with a smile.
Kind Regards
Hannah- Branch Manager
Shelby was an absolute star
Shelby was an absolute star , she was so patient with us . We were so indecisive on which cruise to book , but she was so informative and helpful through the whole process . Such a pleasure to deal with her , thank you Shelby 🩷
June 21, 2026
Reply from Hays Travel - Salisbury
Thank you for you lovely comment. It was a pleasure to be able to help with your holiday plans. - Shelby :)
Reply from Hays Travel - Salisbury
Karen,
Thank you for your kind words! We are delighted to hear this.
Kind Regards
Hannah- Branch Manager
Great service as always
Great service as always, girls are always friendly, helpful and professional,
June 9, 2026
Reply from Hays Travel - Salisbury
customer,
We're so pleased you always receive great service from our team. Thank you for your kind words!
Kind Regards
Hannah - Branch Manager
Shelby at Hayes Salisbury answered all…
Shelby at Hayes Salisbury answered all our queries and set up a cruise holiday very efficiently and gave us confidence that her selection was the right choice for our holiday in 2027
June 7, 2026
Reply from Hays Travel - Salisbury
Malcolm,
Thank you for your wonderful feedback! We're so pleased we could efficiently arrange your cruise and provide confidence for your 2027 holiday.
Kind Regards
Hannah - Branch Manager
Only bought voucher for my…
Only bought voucher for my granddaughter so very quick and easy
June 4, 2026
Reply from Hays Travel - Salisbury
Mrs Sandra Stephens,
We're glad to hear your purchase was quick and easy. Thank you for your feedback.
Kind Regards
Hannah- Branch Manager
Professional manner
Great, professional service by Izzy Hunt booking our airport parking. She answered all my questions in a professional manner.
June 2, 2026
Reply from Hays Travel - Salisbury
We're so pleased to hear about your positive experience with our service. Thank you for your kind words!
Kind Regards
Hannah- Branch Manager
Good service
Good service, very helpful and know I can rely on them. Have used them 4 times now!
May 24, 2026
Reply from Hays Travel - Salisbury
Steph,
We are so glad to hear you've had such positive experiences with us! We appreciate your continued trust.
Kind Regards
Hannah- Branch Manager
The service offers is really…
The service offers is really accessible- email, phone, in person
May 29, 2026
Reply from Hays Travel - Salisbury
Rachel H,
We're glad our service accessibility was helpful. Thank you for your feedback.
Kind Regards
Hannah- Branch Manager
Hannah was very helpful and friendly.
May 23, 2026
Reply from Hays Travel - Salisbury
Viktoria Bende,
We are so glad to hear you had such a positive experience with our team. Thank you for your kind words.
Kind Regards
Hannah- Branch Manager
Reply from Hays Travel - Salisbury
We appreciate your kind words. Thank you for your review.
Kind Regards
Hannah- Branch Manager
Extremely helpful and very informative
Extremely helpful and very informative, very friendly and managed to get all my requirements.
May 16, 2026
Reply from Hays Travel - Salisbury
Sandra Shergold,
We are so pleased we could provide such a positive experience and meet all your requirements. Thank you for your kind words.
Kind Regards
Hannah - Branch Manager
Another professional and friendly booking
Once again Hays helped us to book a holiday, with efficiency, smiles and offering us a very good deal. The whole process was easy and we were comfortable and confident with all the arrangements including our car parking.
May 12, 2026
Reply from Hays Travel - Salisbury
Kaz Watts,
We are so pleased to hear we could assist you again with your holiday plans! It's wonderful to know our team provided an efficient and comfortable booking experience.
Kind Regards
Hannah- Branch Manager
First class service
I visited Hayes Travel Salisbury to see if they could arrange car hire for me in Italy. If you were to think about profit margin for Hayes, this was small fry, but I felt they treated me with the same amount of consideration as someone who had walked in to book a world cruise.
Thank you Hayes Travel for your first class service.
May 7, 2026
Reply from Hays Travel - Salisbury
Thank you for your lovely review Mr Boyers, we really do appreciate this and are glad you enjoyed your experience at Hays Travel Salisbury! :]
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