The member of staff was training ,we felt confident that she new all aspects of our booking and it went very smoothly.
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See what reviewers are saying
As always Shelby is very helpful with my booking , advised me on different hotels I was looking at in Rome , very patient as I was so indecisive. Will always book with Shelby x
Company replied
Hollie was incredibly helpful . On both my visits to book she focussed entirely on my needs and tolerated a lot of questions. Unfortunately there was a mix up over length of stay and departure fligh... See more
Company replied
Just like to thank Hannah and team at Salisbury for their amazing help when there was a problem with our car hire in Vancouver (Not their fault). We arrived to find that there wasn’t a reservation for... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11-13 Minster Street, SP1 1TD, Salisbury, United Kingdom
- 01722 320122
4.8
Excellent
429 reviews
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Helpful and easy to communicate with
Helpful and easy to communicate with - provided all the necessary information.
November 12, 2025
Reply from Hays Travel - Salisbury
Thank you for your lovely comment! :]
Hannah was extremely helpful and…
Hannah was extremely helpful and knowledgeable. Very happy with the service.
November 8, 2025
Reply from Hays Travel - Salisbury
Thank you so much for your review it was lovey to meet you both and book your holiday. Regards
Hannah - Branch Manager
Knowledgeable, efficient, helpful, friendly
Hannah was knowledgeable, efficient, helpful, friendly
November 8, 2025
Reply from Hays Travel - Salisbury
Thank you so much for your review. I am so pleased I managed to book you another holiday for you. It really was my pleasure. Regards Hannah - Branch Manager
very easy no fuss,
October 30, 2025
Reply from Hays Travel - Salisbury
Thank you so much for your feedback. I am so pleased we were able to get everything booked for you.
Isabel l made booking our next cruise so…
Isabel made booking our next cruise so easy 😊
October 16, 2025
Reply from Hays Travel - Salisbury
Thank you so much for your review. I will be sure to pass this onto Isobel. Regards Hannah - Branch Manager
Hannah at Hays Travel found us the trip…
Hannah at Hays Travel found us the trip we wished for and which we could not find ourselves. She kept in touch with us at each stage and we look forward to a good trip in January.
October 17, 2025
Reply from Hays Travel - Salisbury
It was absolutely my pleasure. I am so pleased I managed to find what you were looking for. Regards Hannah - Branch Manager
Lee at Hays Travel in Salisbury was…
Lee at Hays Travel in Salisbury was very polite, helpful & knowledgeable. Nothing was too much trouble. He helped us sort a bespoke package for a holiday, for us to enjoy & and remember. He took the time & trouble to go through the deck plans & offered what may be suitable for our needs.
October 11, 2025
Reply from Hays Travel - Salisbury
Thank you for your comments. I will be sure to pass these onto Lee. Regards Hannah - Branch manager
Very prompt service
Very prompt service. Found holiday with good price. Picked up documents the next day.
October 3, 2025
Reply from Hays Travel - Salisbury
Thank you for your review. I will be sure to pass this onto Isobel. Regards Hannah - Branch Manager
Reply from Hays Travel - Salisbury
Thank you for your kind review! It was a pleasure helping you book your holiday and I very much appreciate your patience with me whilst I'm still learning!
Thank you all at Salisbury Hays Travel
Thank you all at Salisbury Hays Travel, especially Lee. The whole process of booking our holiday was done efficiently and professionally. It was good to know that we had no worries!
September 18, 2025
Reply from Hays Travel - Salisbury
Thank you for your lovely review! I will pass this onto to Lee :]
Helpful, efficient and easy way to book a holiday
First impressions of the shop was good; clean, bright and well appointed. The agent welcomed us and dealt with our requests professionally, making the necessary arrangements for our holiday and providing a good level of information.
September 20, 2025
Reply from Hays Travel - Salisbury
Thank you for your review. I will be sure to pass this onto Lee. regards Hannah-Branch Manager
i will let you know,only had the…
i will let you know,only had the initial paperwork.holiday not till next year.
have already filled this in.
September 13, 2025
Reply from Hays Travel - Salisbury
Thank you for your review. Regards Hannah- Branch Manager
Rang hays Salisbury spoke to Hannah
Rang hays Salisbury spoke to Hannah
We were still on holiday and wanted to book the same holiday for next year
Hannah did a fantastic job and got us booked up within the hour
Nothing is too much trouble excellent service and so friendly
September 10, 2025
Reply from Hays Travel - Salisbury
Thank you so much for your review. I'm thrilled you had a great holiday and wanted to re book. It is always my pleasure to book your holidays for you. Regards Hannah - Branch Manager
A friendly but professional approach
A friendly but professional approach. Knowledgeable staff who took time to listen and find what we wanted.
September 10, 2025
Reply from Hays Travel - Salisbury
Thank you so much for your review. It was an absolute pleasure. Regards Hannah - Branch Manager
Better than 5Star!
Our latest experience was much better than 5Star. Just wouldn’t dream of going anywhere else! If you’ve never visited Hannah and her team in Salisbury - give them a try, you will not be better looked after anywhere!
September 10, 2025
Reply from Hays Travel - Salisbury
Thank you so much for your review. It truly means the world. It is always a pleasure to see you both, and book your amazing holidays. Regards
Hannah - Branch Manager
Hannah was friendly and helpful
Hannah was friendly and helpful. Found us a holiday a very short notice. Easy to get everything done in one place 🤗
September 3, 2025
Reply from Hays Travel - Salisbury
Thank you so much for you review. It was a pleasure to meet you. Regards Hannah - Branch Manager
Cheerful and helpful staff 😊
Cheerful and helpful staff 😊 left with everything booked and a smile on our faces
August 31, 2025
Reply from Hays Travel - Salisbury
Thank you so much for your comments. I will be sure to pass this onto Beth. Regards Hannah S - Branch Manager
City break
Had lovely young lady help us choose a city break for next year. Always book with Hays travel & service was excellent.
August 24, 2025
Reply from Hays Travel - Salisbury
Thank you so much for your comments. I will be sure to pass these onto Isobel. Regards Hannah - Branch Manager
This was the first time we have booked…
This was the first time we have booked a cruise and it far easier than booking online
August 10, 2025
Reply from Hays Travel - Salisbury
Thank you for your review! We are glad you had a good experience 😊 See you in future for your next cruise :]
Every time we come to Hays to book a…
Every time we come to Hays to book a trip we have the same friendly efficient service. From flights to booking car parks. Takes all the stress away.
Thank you Hannah G.
August 9, 2025
Reply from Hays Travel - Salisbury
Thank you for your lovely comments! I am glad we managed to find the holiday you were looking for! ~ Hannah G
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