Top notch service once again from Hays Travel and specifically Samantha Barrett. We found a holiday for a group of 9 in Turkey next July and we got it for a great price especially for the time of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked again with Samantha’s help and she made the entire process of finding our 2 week holiday to Greece a completely stress free and simple process along with booking us extra legroom seats! Fa... See more
Once again fab service! Sam found the Tui holiday we saw advertised, price matched it and did all the phone calls to organise a ground floor room for my mum, and sorted the airport assistance out wit... See more
Company replied
After previously booking with Samantha I had no hesitation in asking her to help with another booking when I noticed it on Hayes travel page. Even though it was a Saturday evening Samantha was in cont... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Samantha Barrett, PE38, Hilgay, United Kingdom
- 01366642017
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top notch service once again🙏🏼
Top notch service once again from Hays Travel and specifically Samantha Barrett.
We found a holiday for a group of 9 in Turkey next July and we got it for a great price especially for the time of year it was we have booked for. Very pleased from start to finish
We booked again with Samantha’s help…
We booked again with Samantha’s help and she made the entire process of finding our 2 week holiday to Greece a completely stress free and simple process along with booking us extra legroom seats!
Fantastic service once more from Samantha!
Now looking forward to having a great holiday on the island of Lesbos!
May use AI-assist with repliesRead more
Samantha was really helpful with…
Samantha was really helpful with information and support in booking holiday

Reply from Hays Travel - Samantha Barrett
Such a lovely lady
Such a lovely lady. Couldn't do more to help us find our dream holiday

Reply from Hays Travel - Samantha Barrett
After previously booking with Samantha…
After previously booking with Samantha I had no hesitation in asking her to help with another booking when I noticed it on Hayes travel page. Even though it was a Saturday evening Samantha was in contact straight away, searched for the best deal at chosen hotel & sent through all relevant details and had us booked very quickly. I wouldn't hesitate to recommend or use Samantha in the future. First class service.

Reply from Hays Travel - Samantha Barrett
Excellent service highly recommend
Great experience Sam is very helpful, organised and prompt with all responses. I have booked 3 holidays and would highly recommend her service.

Reply from Hays Travel - Samantha Barrett

Reply from Hays Travel - Samantha Barrett
Sam has been great.
Sam has been great and so easy to work with. She went out of her way to research exactly what we wanted and get us the best possible deal. All done from the comfort of my sofa. Would highly recommend.

Reply from Hays Travel - Samantha Barrett
Once again fab service!
Once again fab service! Sam found the Tui holiday we saw advertised, price matched it and did all the phone calls to organise a ground floor room for my mum, and sorted the airport assistance out without me having to remember. It’s so much easier booking through Sam than a normal travel agent. I just tell her what I want and she does the rest, then rings to confirm it all.
Holiday number 4!

Reply from Hays Travel - Samantha Barrett
Sam was excellent
Sam was excellent. So helpful. First time iv booked a holiday on line through messenger and it was all very simple. Would definitely recommend booking with Samantha.

Reply from Hays Travel - Samantha Barrett
Fantastic personal service
Fantastic personal service. Samantha went above and beyond to find our perfect summer holiday that fits the needs of my whole family. Very helpful, very quick to respond. You couldn’t get better than Samantha.

Reply from Hays Travel - Samantha Barrett
Samantha made everything so easy
Samantha made everything so easy, explained everything and got Me the best deal, and I didn't have to leave the house. And Sam was really friendly, and came across very professional which put me at ease knowing she knew what she was doing when looking for my holiday.

Reply from Hays Travel - Samantha Barrett
I sent a message to Samantha Barrett…
I sent a message to Samantha Barrett regarding an offer I saw on fb , samantha was so fast in responding to my message and from then on ,answered all questions that I had , including going off and then getting back to me, this was all done the same day , I would say within a couple of hours. Nothing was too much trouble , excellent service , I look forward to my theatre weekend away.

Reply from Hays Travel - Samantha Barrett
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







