Sam always goes the extra mile, so helpful & knowledgeable her customer service is second to none. I prefer to use agent (Sam) than book myself online myself & Sam makes the experience very smooth, no... See more
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Sam has been amazing the whole way through! From start to finish she was there to answer any, and all, questions. She has excellent knowledge and was able to advise us throughout. She made sure we kne... See more
Sam was so helpful finding us a holiday, we really didn’t have much idea where to start. Replies were always quick, from searching to booking, it was all made very easy for us.
Professional and knowledgable from start to finish. Added personal tweaks to the quote of exercising or sights that we’d mentioned or discussed to make it bespoke to us.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Samantha Walford, LE9, Leicester, United Kingdom
- 01455348048
4.4
Excellent
13 reviews
Asks customers to review
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Holiday to Ibiza .Sam always goes the extra mile
Sam always goes the extra mile, so helpful & knowledgeable her customer service is second to none. I prefer to use agent (Sam) than book myself online myself & Sam makes the experience very smooth, nothing is too much trouble .
June 3, 2026
Sam was so helpful swift with getting…
Sam was so helpful & swift with getting our dream holiday booked! Would deffinetoy recommend her to anyone!
December 5, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Incredible service
Incredible service to find the exact right deal for my family and friends.
August 17, 2025
Reply from Hays Travel - Samantha Walford
Thank you for your feedback.
Sam was so helpful
Sam was so helpful finding us a holiday, we really didn’t have much idea where to start. Replies were always quick, from searching to booking, it was all made very easy for us.
January 30, 2025
Informed and dedicated advisor
January 6, 2025
Professional and knowledgable
Professional and knowledgable from start to finish.
Added personal tweaks to the quote of exercising or sights that we’d mentioned or discussed to make it bespoke to us.
August 27, 2024
Reply from Hays Travel - Samantha Walford
Thank you for your kind comments.
Amazing throughout!
Sam has been amazing the whole way through! From start to finish she was there to answer any, and all, questions. She has excellent knowledge and was able to advise us throughout. She made sure we knew everything before booking and handled it all for us, making it a stress free process. Incredible customer service, if I could give more stars I would.
June 5, 2024
Sam was extremely knowledgeable and…
Sam was extremely knowledgeable and very helpful. My insurance was added to my holiday and I was left feeling very satisfied with the service received.
May 2, 2024
Great service, quick and efficient!
Really good service, fast and efficient - made it super easy
November 2, 2023
Unprompted review
It was the type of holiday booking that you wished you would have had before. The care and consideration was amazing.
Professional holiday booking
October 11, 2023
Reply from Hays Travel - Samantha Walford
Thank you for your kind words enjoy your holiday.
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