Sarah is exceptional, she took time and care in finding us the perfect holiday. From booking with Sarah before, she knew the type of accommodation, facilities and quality we would like. Yet again, sh... See more
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When looking to book a holiday I don't look elsewhere, Sarah is very helpful and polite, if you give Sarah dates,budget and information you'd like to receive on a holiday Sarah will work her magic... See more
Company replied
Thank You Just wanted to thank Sarah Hounsell for making booking our holiday so easy. She takes all the pressure off by providing many options for you to choose what suits you and your family. Sar... See more
Company replied
Have booked with Sarah before and will always book with her she makes it simple and easy from start to finish and is so informative .. being a single parent it's very hard to accommodate someone with... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Sarah Hounsell, PE1, Peterborough, United Kingdom
- 01733 646316
4.8
Excellent
79 reviews
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Sarah is exceptional
Sarah is exceptional, she took time and care in finding us the perfect holiday. From booking with Sarah before, she knew the type of accommodation, facilities and quality we would like. Yet again, she found us the perfect holiday with all we could wish for. Her expert knowledge and personal touch made the whole experience so easy and enjoyable. Sarah is a credit to Hays Travel, absolutely amazing! Thank you, Trace and Marc
July 18, 2026
Reply from Hays Travel - Sarah Hounsell
bless you thank you so much for the lovely review x
Sarah is simply brilliant
Sarah is simply brilliant in all aspects. Constantly gets everything right
February 27, 2026
Reply from Hays Travel - Sarah Hounsell
Thak you for your kind words i aprehciate the 5* review x
Sarah was great
Sarah was great, booked our holiday with ease including parking. Such a great service always 😀
February 5, 2026
Reply from Hays Travel - Sarah Hounsell
lisa white,
I really appreciate you taking the time to leave a review. I am so glad we got you another holiday to look forward to x
Hays Travel
Sarah replied quickly and with all the…
Sarah replied quickly and with all the information and advice that I had requested, and found transfers and the trips we wanted at a better price. A truly 5star experience, thanks Sarah
January 7, 2026
Reply from Hays Travel - Sarah Hounsell
Thank you so much and you will have a fab time in May and i am very jealous of this one x
easiest booking i have made
easiest booking i have made, constant communication and payment methods.
December 31, 2025
Reply from Hays Travel - Sarah Hounsell
Thank you so much for your kind words its really nice of you x
Sarah was absolutely amazing from start…
Sarah was absolutely amazing from start to finish. She went through everything in detail (and repeated it whenever I needed!) and was so patient and reassuring. As someone who worries, she made me feel completely at ease and confident with our booking. Fantastic service.
January 2, 2026
Reply from Hays Travel - Sarah Hounsell
That is so kinfd of you Talia and i am so happy we have got you three to go away this summer and make some memories x
Brilliant service from Sarah again
Brilliant service from Sarah again, she goes ‘above and beyond’ to help you arrange your holidays.
December 22, 2025
Reply from Hays Travel - Sarah Hounsell
Thank you so much Di i really do aprehciate all the bookings you make with me you re a gem x
Sarah is BRILLIANT
Sarah is BRILLIANT!
As an inexperienced traveller I had sooo many questions and worries, Sarah helped with everything without hesitation and was so friendly and professional I couldn't ask for more. Will definitely be returning as a customer soon! It is a shame I can only give 5 stars!
November 27, 2025
Reply from Hays Travel - Sarah Hounsell
wow thank you so so muh this is really lovely to hear and i cant wait to hear how you all enjoyed your DECEMBER BREAK X
Reply from Hays Travel - Sarah Hounsell
Thank you so much and what a holiday to look forward to!What amazing memoriesyou will make!
Fantastic service
Really easy and not complicated to book through Sarah very smooth transaction no issues would book again and again
November 11, 2025
Reply from Hays Travel - Sarah Hounsell
Thank you for your lovely review. It was a pleasure to sort your holiday as always.
Always amazing service when booking…
Always amazing service when booking with Sarah! She makes our booking experience so much easier, nothing is ever too much trouble.
November 17, 2025
Reply from Hays Travel - Sarah Hounsell
thank you so much
Reply from Hays Travel - Sarah Hounsell
thank you so much Katharyn and if you need anything just call me 07508830326
Reply from Hays Travel - Sarah Hounsell
thank you so much and thank you for always booking with me x
Sarah was so helpful and made the whole…
Sarah was so helpful and made the whole booking experience so easy. Absolutely fantastic service!
July 17, 2025
Reply from Hays Travel - Sarah Hounsell
thank you for those lovely words x
Excellent Service
Excellent Service – Took Care of Everything!
I went to Sarah with a clear idea of what I wanted and made it very clear how particular I am, along with a set budget. Sarah took it all on board and handled everything from start to finish, even booking special assistance with the airline for us. I felt completely taken care of throughout the process. Very pleased with the all-round service and would definitely recommend!
July 19, 2025
Reply from Hays Travel - Sarah Hounsell
thank you for the lovely reviews and its always a pleasure booking your family holiday x
Excellent
Excellent, efficient and super friendly 👌
I had quotes within the hour and booked within 10 mins of receiving them....on a weekend!!! Fabulous!
July 13, 2025
Reply from Hays Travel - Sarah Hounsell
Thank you so much for these kind words x
Holiday to Menorca
Sarah is a fab lady pleasant friendly but professional and always very helpful I hav booked around 7 holidays with Sarah and Hayes Travel and will continue to and I definitely recommend her to everyone 😊
May 20, 2025
Reply from Hays Travel - Sarah Hounsell
Thank you so much Lyn for taking the time to write this , love our phone calls x
Excellent Customer Service.
Sarah was beyond helpful in dealing with the kind of holiday we wanted and getting us a great price!
March 19, 2025
Reply from Hays Travel - Sarah Hounsell
Thank you so much .Anew country to add to your list of places you have visited!
Sarah is always brilliant at…
Sarah is always brilliant at organising, and she makes the whole process of booking a holiday so easy. Helpful, professional, seamless. Sarah is definitely the person to book a holiday with.
March 14, 2025
Reply from Hays Travel - Sarah Hounsell
Thank you so much for booking with me again x
Booking experience
I have booked my last 3 holidays with Sarah and I couldn’t be happier with the experience! Incredibly professional, knowledgable and attentive. The process is stress free!
March 11, 2025
Reply from Hays Travel - Sarah Hounsell
Aaah thank you Kerry that really is lovely of you to say and i always look forward to your Thailand holidays they look so beautiful x
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