This is actually the third time I’ve booked through Shannon and I honestly wouldn’t use anyone else now! She has been amazing every single time, but especially when she arranged our wedding trip t... See more
Location
Switch locationPersonal Travel Consultant Shannon Fawcett, DL5 6LH Newton Aycliffe, NE (England), GB
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I would never use anyone else but Shannon she is responsive and so helpful all our holidays are just perfect
My niece found this lady on line as we have never booked a holiday abroad before. We gave her some information about what we wanted and she found us some holidays with criteria given. Very commutiv... See more
Company replied
Shannon has been an absolute diamond helping us organise a trip to Amsterdam for my 30th in May as well as a bespoke Italy trip in July for our honeymoon. She’s given us several options and been so in... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Shannon Fawcett, DL5 6LH, Newton Aycliffe, NE (England), United Kingdom
- 01325609592
4.7
Excellent
29 reviews
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I would never use anyone else but…
I would never use anyone else but Shannon she is responsive and so helpful all our holidays are just perfect
September 5, 2026
Nice and clear excellent service from…
Nice and clear excellent service from this lady will book again
August 21, 2026
This is actually the third time I’ve…
This is actually the third time I’ve booked through Shannon and I honestly wouldn’t use anyone else now! She has been amazing every single time, but especially when she arranged our wedding trip to Las Vegas. She pretty much organised the travel and accommodation for all 40 of our guests, which was no small job, and somehow made the whole thing feel completely stress-free for us.
She’s always so helpful, patient and on hand to answer any questions, and you can tell she genuinely cares about getting everything right. She takes the time to understand exactly what you’re looking for and always goes above and beyond.
I’ve booked three holidays through Shannon now and will definitely continue to use her. Couldn’t recommend her enough!
August 20, 2026
Shannon did all the hard work and made…
Shannon did all the hard work and made it all very easy. Told her what i wanted and it was sorted in no time! Very good service
July 25, 2026
Amazing!
Shannon sorted every single thing out for me in such short notice, nothing at all was a problem! I couldn’t recommend her highly enough.
June 27, 2026
Shannon was Amazing!!
Shannon was absolutely amazing when booking our holiday, nothing was too much hassle and she gave me options that actually made my holiday much more convenient by going the extra mile… I will always use Shannon when booking holidays in the future and would 100% recommend her to friends and family.
February 15, 2026
Great experience
Shannon made the whole process easy. She was very knowledgable, polite and professional. Great experience
March 1, 2026
Brilliant experience
Brilliant and so easy to book, will be using for future bookings.
February 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shannon is always so helpful in finding…
Shannon is always so helpful in finding us exactly what we want, we wouldn't book anywhere else.
January 20, 2026
Reply from Hays Travel - Shannon Fawcett
Thank you all again for booking your Summer holiday with me! Xx
First class
First class . nothing was any trouble to Shannon Fawcett. Just sorted our holiday for us "NO FUSS" straight forward . Very polite and new product very well . 100% would book with Shannon Again . THANK YOU VERY MUCH
October 25, 2025
Reply from Hays Travel - Shannon Fawcett
Thank you for your lovely review and for booking with me :) x
Shannon tailored the holiday to our…
Shannon tailored the holiday to our requirements very quickly and efficiently
October 11, 2025
Reply from Hays Travel - Shannon Fawcett
Thank you for booking with me Sadie! Xx
The lady who delt with my holiday was…
The lady who delt with my holiday was very helpful and found us just what we were looking for and at an amazing price too
September 24, 2025
Reply from Hays Travel - Shannon Fawcett
Thank you for booking with me!
Shannon x
Excellent customer service
Shannon was very friendly and really easy to communicate with. I didn't give her much time, but she delivered with a great hotel and a great price :)
July 15, 2025
Reply from Hays Travel - Shannon Fawcett
Thank you all so much for booking your Summer Holiday with me ☺️x
Kos 2025
Shannon was very helpful with the booking experience and very patient. Will definitely be using for future holidays, thank you!
June 11, 2025
Reply from Hays Travel - Shannon Fawcett
Thank you so much for booking your holiday with me! Xx
Shannon has been amazing
Shannon has been amazing! We couldn’t find a villa and Shannon found us one within 15 minutes of asking. She has gone above and beyond for us and taken the stress out of booking our family holiday. I could thank Shannon enough!
May 10, 2025
Reply from Hays Travel - Shannon Fawcett
Thank you so much for booking your holiday with me! Have a fabulous time all of you xx
Shannon was very professional and went…
Shannon was very professional and went above and beyond to help with my holiday.I will definitely be booking with her again she was amazing
May 2, 2025
Reply from Hays Travel - Shannon Fawcett
Thank you so much for booking with me! Xx
All I can say is AMAZING
All I can say is AMAZING! 👌🏼 Shannon made our booking experience super easy and very exciting. She gave us all the information we needed straight away and came back with a fantastic price. We are over the moon & will definitely book with Shannon in the future.
Thank you again!
March 24, 2025
Reply from Hays Travel - Shannon Fawcett
Thank you so much for booking your 2026 holiday with me! Can’t wait to book many more for you in the future, always happy to help xx
Shannon has been an absolute diamond…
Shannon has been an absolute diamond helping us organise a trip to Amsterdam for my 30th in May as well as a bespoke Italy trip in July for our honeymoon. She’s given us several options and been so incredibly patient while I struggled to make my mind up about what we wanted to do! Can’t thank you enough Shannon- you’ve helped us plan the most special trips and I can’t wait for the insane memories we are going to make all thanks to you ♥️
March 15, 2025
Reply from Hays Travel - Shannon Fawcett
Thank you so much for booking your special trips with me, I’ve loved helping you find the most amazing honeymoon! I can’t wait to hear all about it! Xx
Great communication
My niece found this lady on line as we have never booked a holiday abroad before.
We gave her some information about what we wanted and she found us some holidays with criteria given.
Very commutive with us over email, text and messenger. The whole process was easy. Any questions were answered promptly.
We will return to her for future business.
February 1, 2025
Reply from Hays Travel - Shannon Fawcett
Thank you for booking with me Clare, I hope to book plenty more holidays for you all in the future :) x
Shannon was very knowledgeable about…
Shannon was very knowledgeable about our chosen holiday
destination and made the booking so easy, we would
highly recommend Shannon and Hays Travel, we will
be using you again for future booking!! Thank you
Shannon!!
January 30, 2025
Reply from Hays Travel - Shannon Fawcett
Thank you for booking your 2025 holiday with me. I look forward to booking more holidays for you in the future! X
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