Hays Travel - Shelley Moore Reviews 

43
TrustScore 5 out of 5

4.8

Personal Travel Consultant Shelley Moore, CF104DQ Tonypandy, Wales, GB


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Rated 5 out of 5 stars

Shelley was amazing booking our holiday. We were difficult, due to a large group and needing certain rooms, a hotel that provided for allergies and child friendly. Nothing was too much to organise! We... See more

Rated 5 out of 5 stars

Well what can I say after already using Shelly Moore to help us find the perfect holiday she has gone and done it again , nothing is to much trouble for this lady she gives you 100 percent of her time... See more

Company replied

Rated 5 out of 5 stars

So helpful from start to finish. We weren’t the easiest people to please with a few changes but Shelley helped every step of the way. Would highly recommend

Rated 5 out of 5 stars

I had a wonderful experience booking my trip through this travel agent. From the very beginning, they were friendly, approachable, and genuinely interested in helping me plan the perfect getaway.... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Shelley Moore, CF104DQ, Tonypandy, Wales, United Kingdom

  • 01443533056

4.8

Excellent

TrustScore 5 out of 5

43 reviews

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4.8

All reviews

(43)

126,550 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So helpful from start to finish

So helpful from start to finish. We weren’t the easiest people to please with a few changes but Shelley helped every step of the way. Would highly recommend

July 2, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, all
Questions enquiries answered promptly and with friendly expertise. Booking documents sent as promised by return

June 1, 2026
Rated 5 out of 5 stars

Shelley was incredibly helpful and very…

Shelley was incredibly helpful and very knowledgeable about the holiday ensuring we had all of the information we needed and also helped to secure the best possible price. We will definitely be using Shelley for our next booking.

April 19, 2026
Rated 5 out of 5 stars

Shelley was amazing booking our…

Shelley was amazing booking our holiday. We were difficult, due to a large group and needing certain rooms, a hotel that provided for allergies and child friendly. Nothing was too much to organise! We’ve had a wonderful holiday booked for a perfect price. Any other holiday going forward we will be straight back. Thank you!

April 15, 2026
Rated 5 out of 5 stars

Shelley Moore was so helpful providing…

Shelley Moore was so helpful providing lots of helpful advice when choosing our holiday , nothing was too much trouble and have already made recommendations to friends looking for holiday options . Our third time securing a holiday with Shelley and definitely won’t be the last , top notch agent

March 29, 2026
Hays Travel - Shelley Moore logo

Reply from Hays Travel - Shelley Moore

Thank you so much for your kind words :) We love helping you find that dream getaway.

Rated 5 out of 5 stars

I had a wonderful experience booking my…

I had a wonderful experience booking my trip through this travel agent. From the very beginning, they were friendly, approachable, and genuinely interested in helping me plan the perfect getaway.

They took the time to understand exactly what I was looking for and offered thoughtful suggestions that really suited my preferences and budget. Communication was clear and prompt throughout the process, which made everything feel easy and stress-free.

What stood out most was their warm and professional attitude — nothing ever felt like too much trouble. 🫶🏼

February 18, 2026
Rated 5 out of 5 stars

Great Experience with Booking

Travel consultant Shelley was really helpful & very informative all through the booking process.

February 13, 2026
Hays Travel - Shelley Moore logo

Reply from Hays Travel - Shelley Moore

Thank you so much, It was a pleasure booking your holiday.

Rated 5 out of 5 stars

Easy and straight forward

Easy and straight forward. Shelley was amazing.

January 30, 2026
Hays Travel - Shelley Moore logo

Reply from Hays Travel - Shelley Moore

Thank you for your lovely feedback, I can not wait to hear all about your time away. it is going to be magical

Rated 5 out of 5 stars

Shelley was incredible helpful when…

Shelley was incredible helpful when booking Lapland for 2026. She was quick in response , gave loads of options and was extremely knowledgeable. She made the whole booking process quick and easy from start to finish . Would highly recommend using Shelley again and have passed on her details to friends

December 24, 2025
Rated 5 out of 5 stars

Shelley Moore 100%

My experience with Shelley Moore was absolutely brilliant. She made me so comfortable booking with her and went through everything in detail as this is my first ever cruise. I now cannot wait to go and even looking to book with her for another holiday. I have already recommended Shelley to my friends and will continue to do so.

December 19, 2025
Rated 5 out of 5 stars

Great experience and great price

Great experience, narrowed down the options easily and got us a fantastic price. Before finalising I did some googling but couldn’t get close to the price quoted! Thank you!

December 3, 2025
Hays Travel - Shelley Moore logo

Reply from Hays Travel - Shelley Moore

Thank you Carys, it was a pleasure to help you and plan this special trip :)

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