We went into the south shields branch for currency plus to get a price a holiday to Egypt. All 3 lady's we very professional, curtious and looked for the best holiday deal for us. Advised us on w... See more
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Very friendly efficient and knowledgeable Nicola was helpful and effective, it was obvious she is very experienced. Despite being in a very busy agency the team are always happy to help follow up... See more
Company replied
Kerry Assistant Manager in the Denmark Centre branch is fantastic. I’ve been dealing with her for about 3 years now and nothing is ever a problem. Her manner and attitude is second to none.
Company replied
My friends and family members always ask me how I get so many holidays. I have 3 words…. KERRY at HAYS TRAVEL. She works her socks off to find us amazing holidays at brilliant prices! Couldn’t be w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Denmark Centre, NE33 2LR, South Shields, United Kingdom
- 01914329382
4.9
Excellent
822 reviews
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Very friendly and knowledgeable staff
September 17, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks for booking and your lovely feedback :)
Reply from Hays Travel - South Shields Denmark Centre
Thanks for booking and your lovely feedback :) X
We're not honeymooners!
Hays suggested this cruise a month or two ago. When we returned this week, Lucinda was happy to telephone Ambassador and get the best deal for us.
As it was, she was able to secure a 15% discount on the cruise part.
The Virgin Atlantic flights were so cheap we were able to move up a class :)
September 7, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks for booking and your lovely feedback it was a pleasure :) x
Reply from Hays Travel - South Shields Denmark Centre
Thank you very much :)
Nicola was great she went through all…
Nicola was great she went through all the group booking then we changed the date nothing was too much trouble
September 10, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your kind words :)
Lucinder went out of her way to help…
Lucinder went out of her way to help me. She is lovely and friendly and it's great to be able to go in and book like the good old fashioned way instead of over the Internet
September 6, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely review :)
Lucinda was very helpful took her time…
Lucinda was very helpful took her time to find me my holiday .and explained everything well
September 5, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thank you very much :)
Reply from Hays Travel - South Shields Denmark Centre
Thank you :)
The staff at South Shields are so…
The staff at South Shields are so helpful and friendly. We always go to them for a holiday as we know we're in safe hands.
September 5, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your feedback
Reply from Hays Travel - South Shields Denmark Centre
Aww thats lovely thanks so much James, have a lovely holiday :) Kerry
Arranging a special trip to New York for my husband
Every question I had relating to my holiday was resolved so quickly. I got an excellent deal and highly recommend the messenger service. Grace is an asset to the Hays Travel team and was absolutely amazing arranging a very special trip in 2026 for my husband who is recovering from cancer. Five star service you deserve a huge pat on the back. Julie Whale.
August 30, 2025
Reply from Hays Travel - South Shields Denmark Centre
Hi Julie, thank you for your kind comments and a lovely review. It was an absolute pleasure speaking with you and i am so glad we got you sorted and i hope you and your husband have a lovely deserved holiday. Thanks so much again. Grace x
Very friendly and helpful!
Myself and my mam have never had a holiday in a different country before, so we had very little idea what to do, where to start, or anything else! The staff were really nice, answered all of our questions, they were very polite, insightful, and we now feel confident to go on our first holiday :)
August 26, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback.
Extremely helpful, helped me from
Extremely helpful helped me from
The minute I walked through the door managed to book my first family holiday
August 28, 2025
Reply from Hays Travel - South Shields Denmark Centre
Aww thanks so much for the feedback- Lucinda x
Kerry was very helpful,she phoned me as…
Kerry was very helpful,she phoned me as soon as she found ideal holiday for me
August 21, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks George - have a fab time - Kerry
Good
Good, the girl I dealt with was very helpful. But the computers they were using were very poor. Needs to be updated.
August 27, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the feedback :)
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your kind words :)
Lady called Channelle (south shields…
Lady called Channelle (south shields office)dealt with my holiday enquiries. She was amazing, found exactly what I was looking for and had it booked within a hour or so.
August 22, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thank you so much for your lovely words :) It was a pleasure booking your perfect holiday!
Kerry was amazing from start to finish…
Kerry was amazing from start to finish fast with the process fantastic service will use Kerry again thanks
August 20, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks Lucas :) Kerry x
Just doing there job being helpful yes…
Just doing there job being helpful yes selling a holiday but in a manner that’s polite giving ideas and information you hadn’t really thought about 💕
August 18, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback
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