The experience I have with Hays Travel is always the same, service with a smile, helpful with any queries I have. Always guarantee the perfect result, holiday has everything i asked for. There great h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff at Stanley branch are like old friends. We are on first name terms & they know exactly what we want & are very efficient in booking everything for us. Everyone is extremely pleasant, & we lo... See more
Company replied
We always use hay travel Stanley because we find it very convenient and the staff are always so friendly and helpful. This time was no exception and we will continue to use them
Company replied
The booking process is so much more personal by booking in the branch and ensures that there are no mistakes and everything is covered. The staff can price match holidays and currency which is a bonus... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
12 Front Street, DH9 0HX, Stanley, United Kingdom
- 01207 236000
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shining Hays Travel
The experience I have with Hays Travel is always the same, service with a smile, helpful with any queries I have. Always guarantee the perfect result, holiday has everything i asked for. There great help with foreign currency exchange rates.
July 11, 2026
Reply from Hays Travel - Stanley
Thankyou so much for taking the time to review our service in branch :) it was a pleasure booking your trip :)
Thanks Laura
Reply from Hays Travel - Stanley
Great to hear you had a lovely time in Rome :)
Thanks Kelly
Reply from Hays Travel - Stanley
Hi Susan,
Thank you so much for taking the time to leave such a kind review. I hope you both have the best time in Corfu.
Kind regards, Millie :)
Reply from Hays Travel - Stanley
Thank you so much for your kind comments I hope you both have an amazing time in Salou. Thanks Lyndsey
We always use hay travel Stanley…
We always use hay travel Stanley because we find it very convenient and the staff are always so friendly and helpful. This time was no exception and we will continue to use them
July 11, 2026
Reply from Hays Travel - Stanley
Thank you for your wonderful feedback! We are so pleased to hear that you find our services convenient and our staff friendly and helpful. We truly appreciate your continued loyalty.
Kind Regards
Lyndsey
The service we love every time !
As usual the staff go out of their way to help you find your perfect location and holiday .
They listen to what you would like and not like and spend time with you to get exactly what you like .
Friendly and helpful always .
July 10, 2026
Reply from Hays Travel - Stanley
Hi Joan,
Thank you so much for taking the time to leave such a kind review.
We hope you have the best time on your cruise :)
Always receive a great service from…
Always receive a great service from Lindsey and laura. All the team members are very friendly and very helpful.
July 10, 2026
Reply from Hays Travel - Stanley
Thank you so much for reviewing our service in the branch :) have a brilliant holiday
Thanks Lyndsey
Reply from Hays Travel - Stanley
Thankyou so much for your lovely review - we hope you have a brilliant holiday in Rome :)
Thanks Laura
The friendliest branch
The staff at Stanley branch are like old friends. We are on first name terms & they know exactly what we want & are very efficient in booking everything for us. Everyone is extremely pleasant, & we look forward to using this branch for many more years.
July 2, 2026
Reply from Hays Travel - Stanley
Thank you for your lovely review - its always a pleasure seeing you both in the branch :)
Thanks Laura
Friendly assitant
Friendly assitant , Millie who gave me all the information i needed about holiday i wanted
Always book with Hayes at Stanley .
July 7, 2026
Reply from Hays Travel - Stanley
Hi Lesley,
Thank you so much for taking the time to leave such a kind review. I hope you all have a lovely time away in Skiathos.
Kind regards,
Millie :)
Fantastic staff at hays stanley .Always…
Fantastic staff at hays stanley .Always go out of there way to help you.Nothing is a bother to them.
June 30, 2026
Reply from Hays Travel - Stanley
Thank you for your wonderful review! We are so pleased to hear that our team consistently goes above and beyond to assist you. We truly appreciate your kind words.
Kind Regards
Lyndsey
Excellent Service
Booking process was easy, Rachel was really helpful - Service was great. Updates were provided when necessary in a timely manner would definitely book again
May 3, 2026
Reply from Hays Travel - Stanley
Thank you for your wonderful review! We're so pleased to hear that your booking process was easy and that you found our service great. We appreciate you highlighting the timely updates.
Kind Regards
Rachel
Reply from Hays Travel - Stanley
Thank you so much for your kind words I hope you both have an amazing time on your cruise. Thanks Kelly
Laura who serverd us was very…
Laura who serverd us was very knowledgeable and went above and beyond. We had a laugh together and made us feel special and nothing was a problem. Would recommend to all my family and friends.
June 26, 2026
Reply from Hays Travel - Stanley
Hi Tracey,
Thank you so much for taking the time to leave such a kind review. It was a pleasure to book your cruise :)
Kind regards Laura :)
Reply from Hays Travel - Stanley
Malcom Tweddle,
Thank you for your wonderful feedback! I am so pleased to hear that I was able to find you a holiday that perfectly met your needs.
Kind Regards
Rachel
Always a great experience at Hays
Thanks again Lynsey for matching the price of our holiday in Kos.
Always a great service from Hays.
Helpful and friendly.
June 30, 2026
Reply from Hays Travel - Stanley
Thanks so much for reviewing our service in branch - have a fantastic holiday in Kos :)
Thanks Lyndsey
The travel assistant was very pleasant…
The travel assistant was very pleasant and helpful .She booked our holiday quickly and showed us on screen what she was doing . Have booked holidays and flights only for many years and won’t go anywhere else .
June 24, 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind comments I hope you both have an amazing time in Majorca. Thanks Kelly
The assistant was very helpful and got…
The assistant was very helpful and got the best price
June 23, 2026
Reply from Hays Travel - Stanley
Thank you for your kind feedback! We are delighted to hear that our assistant was very helpful and found you a great price.
Kind Regards
Millie
The booking process is so much more…
The booking process is so much more personal by booking in the branch and ensures that there are no mistakes and everything is covered. The staff can price match holidays and currency which is a bonus.
June 30, 2026
Reply from Hays Travel - Stanley
We're so pleased to hear that booking in-branch made your experience personal and thorough. It's wonderful to know our team could assist with price matching for your holiday and currency!
Kind Regards
Laura
Booking our yearly holiday
We always book threw Hays Travel Stanley…wouldn’t go anywhere else no matter who we deal with when booking our holidays they go out of their way to find us something we want wether long haul or short haul so thanks again for all your help finding us the perfect holidays
June 21, 2026
Reply from Hays Travel - Stanley
We are so happy to hear you consistently have wonderful experiences with us! Thank you for your kind words and continued loyalty; we truly appreciate your feedback.
Kind Regards
Laura
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.