Hays Travel - Steven Dunn Reviews 

37
TrustScore 4.5 out of 5

4.7

Personal Travel Consultant Steven Dunn, BH9 Bournemouth, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Steve made the booking a simple and worry free experience. Explained every process and gave time for questions. Reassured me that i can call at any time if i needed changes or wanted clarificat... See more

Company replied

Rated 5 out of 5 stars

Steve Dunn at Hays Travel is simply the best! He looks after all the details, goes above and beyond to take the hassle out of your bookings, has a wealth of tips, information and advice about the sh... See more

Company replied

Rated 5 out of 5 stars

Steve knowledgeable and patient with booking and awaiting my decision where choices were to be made. He made helpful suggestions about hotels and choice of cabins. Really amazing customer service, wi... See more

Company replied

Rated 5 out of 5 stars

Steve made booking my cruise a breeze. He replied to my messages very promptly and was very helpful in answering any questions I had. With his friendly and helpful service, alongside competitive pri... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Steven Dunn, BH9, Bournemouth, United Kingdom

  • 1202031957

4.7

Excellent

TrustScore 4.5 out of 5

37 reviews

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4.7

All reviews

(37)

122,421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The miracle of personal service.

The personal service that we received made booking what may well be the last time we can do a long wished for trip because of failing health, easy and knowing that we have support is a very welcome bonus.

March 20, 2026
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Reply from Hays Travel - Steven Dunn

Thank you so much for your review.... I'm glad I was able to get you a lovely cruise.... :)

Rated 5 out of 5 stars

Friendly

Friendly, quick , very efficient and knowledgeable

August 28, 2025
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Reply from Hays Travel - Steven Dunn

Thank you so much for your kind words... :)

Rated 5 out of 5 stars

As a family we always use Steve to book…

As a family we always use Steve to book our cruises . He always goes above and beyond. This is our first cruise with a baby and Steve answered all our questions and helped us along the way. Steve is very knowledgeable on the cruises and very helpful

July 6, 2025
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Reply from Hays Travel - Steven Dunn

Thank you so musch for your kind words.. :)

Rated 5 out of 5 stars

Steve was great

Steve was great. Gave me some great information about which cabins are in a not so great location. Knowing I will be a solo traveller gave me lots of hints and tips. He has such a wealth of knowledge of the ships. Very easy to book. Will definitely recommend and I will book through him again.

April 1, 2025
Unprompted review
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Reply from Hays Travel - Steven Dunn

Hi Amanda.... Thank you so much for your review..... Please spread the word about me to all your friends and colleagues.. :)

Rated 5 out of 5 stars

Very helpful as

Very helpful as. We were booking for a group of six

May 31, 2025
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Reply from Hays Travel - Steven Dunn

Thank you for choosing to book with me again... :)

Rated 5 out of 5 stars

Steve is always very helpful and…

Steve is always very helpful and knowledgeable, checking all details are correct and responding to any questions very quickly

January 14, 2025
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Reply from Hays Travel - Steven Dunn

Thank you so much for taking the time to review my service....It was pleasure to find the cruise you wanted... So much so, after researching them further and seeing the great recent reviews, I have booked my own cruise with Ambassador.....!!!

Rated 5 out of 5 stars

Steve Dunn at Hays Travel is simply the best

Steve Dunn at Hays Travel is simply the best!
He looks after all the details, goes above and beyond to take the hassle out of your bookings, has a wealth of tips, information and advice about the ships and the destinations. I have recommended Steve to many people and wouldn’t use anyone else.

December 31, 2024
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Reply from Hays Travel - Steven Dunn

Thank you so much for taking the time to complete the Trustpilot review.... Once again thank you for choosing to book with me.. Steve :)

Rated 5 out of 5 stars

Steve is great to talk to

Steve is great to talk to, very responsive to enquires and persevered in the face of some bizarre bureaucracy to get our booking with Virgin Voyages secured.

Will happily use his services again.

October 5, 2024
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Reply from Hays Travel - Steven Dunn

Hi Doug... Thank you so much for taking the time to write a a review of my service... :)

Rated 5 out of 5 stars

Great personal service, highly recommend.

I was given great advice about my booking. Very friendly, competitive pricing. I feel more relaxed knowing I have a personnel adviser to hand. All done and emailed over to me within the hour, great service. Well done!!

March 21, 2024
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Reply from Hays Travel - Steven Dunn

Thank you so much for you positive review of my service.... It was a pleasure working for you... Please recommend me to your friends and family for any Cruise bookings...

Rated 5 out of 5 stars

Fantastic service from Steve Dunn

Steve made booking my cruise a breeze. He replied to my messages very promptly and was very helpful in answering any questions I had. With his friendly and helpful service, alongside competitive pricing, Steve will be my first port of call for all future bookings!

February 18, 2024
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Reply from Hays Travel - Steven Dunn

Thank you so musch for your kind words.. :)

Rated 5 out of 5 stars

Hays Travel

Steve Dunn who did my booking was very knowledgable and couldnt be more helpful.

January 30, 2024
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Reply from Hays Travel - Steven Dunn

Hi Karen... Thank you so much for your kind words.. :)

Rated 5 out of 5 stars

Christmas Booking on Iona 2024 with agent Steve

Steve made the booking a simple and worry free experience.
Explained every process and gave time for questions.
Reassured me that i can call at any time if i needed changes or wanted clarification about any aspect of the ship or cruise.
The knowledge was obvious as the agent has travelled extensively himself.
All information given via phone was promptly followed up with an email documenting all the booking information.
I will certainly be using Hays Travel again.

January 20, 2024
Unprompted review
Hays Travel - Steven Dunn logo

Reply from Hays Travel - Steven Dunn

Hi ... Thank you so much for your kind review...... I do pride myself on the service I provide to my Customers. Please do share your recommendations regarding my personal service with all your friends and family...... Regard.. Steve

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