Steve made the booking a simple and worry free experience. Explained every process and gave time for questions. Reassured me that i can call at any time if i needed changes or wanted clarificat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Steve made the booking a simple and worry free experience. Explained every process and gave time for questions. Reassured me that i can call at any time if i needed changes or wanted clarificat... See more
Company replied
Steve Dunn at Hays Travel is simply the best! He looks after all the details, goes above and beyond to take the hassle out of your bookings, has a wealth of tips, information and advice about the sh... See more
Company replied
Steve knowledgeable and patient with booking and awaiting my decision where choices were to be made. He made helpful suggestions about hotels and choice of cabins. Really amazing customer service, wi... See more
Company replied
Steve made booking my cruise a breeze. He replied to my messages very promptly and was very helpful in answering any questions I had. With his friendly and helpful service, alongside competitive pri... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Steven Dunn, BH9, Bournemouth, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another brilliant stress free service from Steve .He is really accommodating and extremely helpful .
Steve always provide a superb service in a professional way
The personal service that we received made booking what may well be the last time we can do a long wished for trip because of failing health, easy and knowing that we have support is a very welcome bonus.

Reply from Hays Travel - Steven Dunn
Steve Dunn is very knowledgeable about the travel options and was very responsive to my questions and concerns.
We have booked countless cruises through Steve as have several member of our family. He is extremely knowledgeable and a pleasure to deal with. Steve is very efficient and responds to any requests swiftly.
Steve covered all concerns and was also on site being a fellow resident. It was much easier to book with him

Reply from Hays Travel - Steven Dunn

Reply from Hays Travel - Steven Dunn
As a family we always use Steve to book our cruises . He always goes above and beyond. This is our first cruise with a baby and Steve answered all our questions and helped us along the way. Steve is very knowledgeable on the cruises and very helpful

Reply from Hays Travel - Steven Dunn
Steve was great. Gave me some great information about which cabins are in a not so great location. Knowing I will be a solo traveller gave me lots of hints and tips. He has such a wealth of knowledge of the ships. Very easy to book. Will definitely recommend and I will book through him again.

Reply from Hays Travel - Steven Dunn

Reply from Hays Travel - Steven Dunn
Steve is always very helpful and knowledgeable, checking all details are correct and responding to any questions very quickly

Reply from Hays Travel - Steven Dunn
Steve Dunn at Hays Travel is simply the best!
He looks after all the details, goes above and beyond to take the hassle out of your bookings, has a wealth of tips, information and advice about the ships and the destinations. I have recommended Steve to many people and wouldn’t use anyone else.

Reply from Hays Travel - Steven Dunn
Steve is great to talk to, very responsive to enquires and persevered in the face of some bizarre bureaucracy to get our booking with Virgin Voyages secured.
Will happily use his services again.

Reply from Hays Travel - Steven Dunn
Steve fab very patient nothing too much trouble for him

Reply from Hays Travel - Steven Dunn
I was given great advice about my booking. Very friendly, competitive pricing. I feel more relaxed knowing I have a personnel adviser to hand. All done and emailed over to me within the hour, great service. Well done!!

Reply from Hays Travel - Steven Dunn
Steve made booking my cruise a breeze. He replied to my messages very promptly and was very helpful in answering any questions I had. With his friendly and helpful service, alongside competitive pricing, Steve will be my first port of call for all future bookings!

Reply from Hays Travel - Steven Dunn
Brilliant,helpful and friendly,talking through every part of booking

Reply from Hays Travel - Steven Dunn
Steve Dunn who did my booking was very knowledgable and couldnt be more helpful.

Reply from Hays Travel - Steven Dunn
Steve made the booking a simple and worry free experience.
Explained every process and gave time for questions.
Reassured me that i can call at any time if i needed changes or wanted clarification about any aspect of the ship or cruise.
The knowledge was obvious as the agent has travelled extensively himself.
All information given via phone was promptly followed up with an email documenting all the booking information.
I will certainly be using Hays Travel again.

Reply from Hays Travel - Steven Dunn
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.