Well trained, Lovely & friendly staff. Really helpful in finding the perfect holiday for us. Even little details, like checking different days to see if it a bit cheaper. ( we got 11 days holiday as i... See more
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I found a holiday online but would rather book with a travel agent I can talk to. Ruby looked through suppliers and found me a really good deal. She was polite, friendly and extremely helpful. Highly... See more
I’m a returning customer, I’ve been using Ruby for my holidays now for years, she’s been an amazing help and goes above and beyond to meet my families need. 10/10
As always a fabulous team who cannot help enough booked 2 holidays with Leah who went above and beyond to get what we wanted I will never book anywhere else thanks again
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Vine Place, SR1 3NA, Sunderland, United Kingdom
- 0191 5677711
4.9
Excellent
955 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Always get fabulous service from the…
Always get fabulous service from the girls in the Sunderland shop, very friendly & polite 👍🏻😊
February 22, 2026
The lady who dealt with our holiday…
The lady who dealt with our holiday booking was very helpful, making it an enjoyable experience. She was also able to ask any queries we had.
February 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Last minute deal
We were greeted by Ruby when we entered the shop, she was so lovely and helped us book a last minute holiday, she explained everything in full and was very professional, she is a asset to the business.
February 17, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you so much for your lovely review Julia! It was a pleasure to book your holiday to Tenerife I hope you both have the most amazing time and I look forward to hearing all about it! Many Thanks Ruby :)
Aways a pleasure going to book through…
Aways a pleasure going to book through maddison in the sunderland shop , im guttered shes leaving x
February 11, 2026
Reply from Hays Travel - Sunderland Vine Place
Thankyou so much for leaving this lovely feedback! We'll pass this on to Maddison, she'll be over the moon! Thanks again! :) Mel
Reply from Hays Travel - Sunderland Vine Place
Aww thanks so much Elsa! :D Was lovely to see you both and glad we could get you all booked up for your next holiday! :D Thanks again, Mel
Reply from Hays Travel - Sunderland Vine Place
Thanks so much for taking the time to leave this lovely feedback, I really appreciate it and it was a pleasure to get you all booked up again! Thanks again and you know where I am if you need any further help at all! :) Melanie
Hays have some fab cruise deals Hays staff are professional and…
Hays staff are professional and friendly Rachel know that we love cruise holidays and informs us about the great deals
We went to pay money off a cruise we going later in the year and booked a cruise for next January
February 11, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for leaving us some lovely comments, its a pleasure to book your holidays. Hope you both have a great time on your cruise. I cant wait to hear all about it when your back. Thank you Rachel
Reply from Hays Travel - Sunderland Vine Place
Thanks so much for taking the time to leave this feedback, I really appreciate it and hope you're looking forward to your holiday! :D Thanks again, Mel
Very helpful patient very happy family…
Very helpful patient very happy family perfect experience
February 8, 2026
Reply from Hays Travel - Sunderland Vine Place
Aw thank you so much for taking the time to leave this lovely feedback, I'm so glad you were happy with my service, and it was a pleasure booking your summer holiday for you! Hope you're all still looking forward to your holiday and if you need any further help at all you know where I am! :) Many thanks again, Melanie
Reply from Hays Travel - Sunderland Vine Place
Awww thanks so much for this lovely feedback Julie! Really appreciate it and hope you're still looking forward to your amazing holiday! :D Thanks again, Mel x
Reply from Hays Travel - Sunderland Vine Place
Thank you for the lovely review David! It was a pleasure to get you both booked up on your cruise and I hope you have a lovely time! :) Maddison
Excellent service
spoke to Melanie at hays travel who was excellent in helping me arrange my holiday . she was very knowledgeable and the deal she came back with exactly what i wanted at a great price. would recommend them to anybody
February 7, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you so much for leaving this feedback for me, I really appreciate you taking the time to do this and I'm really glad you were happy with my service! I hope you're still looking forward to your holiday, and if you need any further help at all you know where I am! :) Many thanks, Melanie
They were very helpful in accommodating…
They were very helpful in accommodating me with my dream holiday
January 27, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for your lovely review Deborah! It was a pleasure to get you all booked up and I hope you're both looking forward to it! You will have to let us know how it is when you come back :) We look forward to booking the next one! :) Thanks, Maddison
Rachel First Rate
Rachel is always so lovely, knowledgeable and professional. She looks into all options to help us find the best deal and the perfect holiday for us.
January 31, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for your lovely comments, its always a pleasure to book your holidays. I hope you both have a great time on your cruise. Cant wait to hear all about it. Thank you Rachel
Have used this company many times and…
Have used this company many times and never had any problems
First class company and even better staff
January 25, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for your kind words John, we hope you have a lovely time on your holiday! :) Thanks, Maddison
Maddison was amazing!
Maddison was great, she was on hand to answer any questions and spoke thoroughly through all details.
February 1, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you for your lovely review Victoria, it was a pleasure to get you both booked up! We hope you have a lovely time and we look forward to booking the next :) Thanks, Maddison
Maddison made it a quick and easy…
Maddison made it a quick and easy process, so friendly, efficient and helpful. Great price.
January 29, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you so much for your lovely review Paul! It was a pleasure to get you booked up and I hope you have a lovely time! I look forward to hopefully booking the next :) Maddison
Great staff special thanks to leah…
Great staff special thanks to leah booked up no hastle within 20 mins well happy hays travel .
January 30, 2026
Reply from Hays Travel - Sunderland Vine Place
Thank you so much for the lovely review Kevin! It was such a pleasure getting you booked up and I hope you have a fab time in Turkey! 😊 - Leah
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