Jeanette has such great cruise knowledge, we looked at various options, before deciding on the one for us! Wouldn’t book with anyone else. Super service!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked a Saga river cruise for next year, this our first cruise, so felt a bit nervous booking it, Sara soon put us at ease, so friendly and easy to talk to. Helped us get a nice cabin, explained... See more
Company replied
We were looked after by a lovely young lady called Jess. She listened to our request and made phone calls to insure we received the best price for our holiday. She clarified the information to us al... See more
Company replied
The Titchfield ladies are always welcoming and ready to answer any questions or concerns. We get regular emails which keep us updated. They also welcome our dog, which we really appreciate!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Square, PO14 4RT, Titchfield, United Kingdom
- 01329 843358
5.0
Excellent
588 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Titchfield
Dear Mr Hale
Many thanks for your kind comments. Pleased that we managed to secure the hotel of your choice and at a competitive price. You will enjoy Lake Garda!
Best Wishes
Jeanette
Reply from Hays Travel - Titchfield
Hello!
Thank you for your kind comments, always nice to catch up with you both, and now a lovely cruise to look forward to. Wonder who may be on the same sailing!! :)
Jeanette
Reply from Hays Travel - Titchfield
Thank you for your lovely review! :) Jess
Jeanette has such great cruise…
Jeanette has such great cruise knowledge, we looked at various options, before deciding on the one for us!
Wouldn’t book with anyone else. Super service!
June 30, 2026
Reply from Hays Travel - Titchfield
Hi Graham,
Thank you for your kind comments!
Lovely to book your holidays, lots now to look forward to :)
Jeanette
Reply from Hays Travel - Titchfield
Dear Mr Maskell
Thank you so much for your kind comments, it was lovely to meet you both, and hope this will be the start of many cruise holidays!
Best Wishes
Jeanette
Choosing our cruise…
The staff at hays were very helpful and spent a long time with us and giving information to us to help us decide on which cruise we would choose.
June 14, 2026
Reply from Hays Travel - Titchfield
Thank you for the five star review.
Very happy to help, and glad you were able to choose an option to suit you all. You now have a lovely cruise to look forward to.
Kind Regards,
Carol.
As usual the service provided by Sara…
As usual the service provided by Sara was friendly yet professional and all matters were fully resolved.
June 20, 2026
Reply from Hays Travel - Titchfield
Thank you for your kind words. I always like to help arrange your holidays. Best wishes Sara
However busy, you still feel important.
However busy, Jeanette and Sara still make YOU feel important; and provided excellent and pleasant personal service. Many thanks, P & L
June 18, 2026
Reply from Hays Travel - Titchfield
Thank you for your kind comments. We love seeing you both , you are like family. Best wishes Jeanette and Sara
Very helpful assistant who satisfied…
Very helpful assistant who satisfied our request for a holiday in Germany shown in the Woods brochure. We would like to know the name of the hotel you have booked us into in Schallstadt.
Jan Bates
June 12, 2026
Reply from Hays Travel - Titchfield
Thank you so much for the lovely review. You now have a lovely trip to look forward to.
I will contact you regarding the hotel name.
Kind Regards,
Carol.
Jeanette was able to book the cruise we…
Jeanette was able to book the cruise we wanted quickly and efficiently.
June 10, 2026
Reply from Hays Travel - Titchfield
Thank you for your kind review. Always a pleasure to help with your holidays. Best wishes Jeanette
The Titchfield ladies are always…
The Titchfield ladies are always welcoming and ready to answer any questions or concerns. We get regular emails which keep us updated. They also welcome our dog, which we really appreciate!
June 3, 2026
Reply from Hays Travel - Titchfield
Thank you for the five star review, and for booking again with the Titchfield branch.
It is always a pleasure to see you and of course your dog!
Kind Regards,
The Titchfield Team
Reply from Hays Travel - Titchfield
Thank you for your lovely review and it was a pleasure meeting you both and booking your cruise. :) Jess
We booked a Saga river cruise for next…
We booked a Saga river cruise for next year, this our first cruise, so felt a bit nervous booking it, Sara soon put us at ease, so friendly and easy to talk to.
Helped us get a nice cabin, explained about booking our trips, transport to airport etc.
We are so looking forward to visiting the medieval towns of the Rhine.
May 28, 2026
Reply from Hays Travel - Titchfield
Thank you for your lovely comments. Delighted to have helped you with your forthcoming cruise. Best wishes Sara
On Wednesday 3rd June,
On Wednesday 3rd June,
Friendly, Professional, Patient Team Members
Who helped & explained everything easily.
June 3, 2026
Reply from Hays Travel - Titchfield
Thank you for your kind comments. Kind regards Carol
A very caring knowledgable and…
A very caring knowledgable and professional mamager (Sarah) guided us through the complete booking process. Will definitely us again. Full recommend Hays.
June 2, 2026
Reply from Hays Travel - Titchfield
Thank you for your lovely comments. Its a pleasure to help you with your travel arrangements. Best wishes Sara
The staff never cease to amaze me with…
The staff never cease to amaze me with there total professionalism, and to make things even better they're friendly with it. Well done Team Titchfield!
Thanks.
May 22, 2026
Reply from Hays Travel - Titchfield
It's very much a team effort within the Titchfield branch.
Thank you for such lovely comments.
Have a great cruise, and hope to see you again soon.
Kind Regards,
Team Titchfield
Hays in Titchfield are the best always…
Hays in Titchfield are the best always welcomed and thank you Sarah for your help for our 2027 holiday and putting up with Mr R 😂
May 26, 2026
Reply from Hays Travel - Titchfield
Thanks Jane , always happy to help arrange your jaunts. Best wishes Sara
Very good thank you
May 24, 2026
Reply from Hays Travel - Titchfield
Thank you for your kind comment. Best wishes Carol.
Reply from Hays Travel - Titchfield
Thank you for the lovely review! So glad I could get you all booked on a fab holiday. Jess :)
Courteous and Efficient
We received courteous and efficient attention from Carol that made booking our holiday easy and stress free.
May 2, 2026
Reply from Hays Travel - Titchfield
Thank you for the five star review and for your very kind comments. It was lovely to meet you both, and a pleasure to help book your holiday,
You now have a lovely cruise to look forward to.
Kind Regards,
Carol.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.