Hays Travel - Tiverton Reviews 

747
TrustScore 5 out of 5

4.9

Unit 3 Market Walk, EX16 6BL Tiverton, GB


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Rated 5 out of 5 stars

The Tiverton team, helped look through all options for our enquiry. Holiday chosen, booked with all the little extras we wanted. One stop service, delivered in a friendly, professional non pressured... See more

Company replied

Rated 5 out of 5 stars

I went in with some information I had previously collected from Ann earlier in the week. I was greeted by Laura who put me at me ease and talked me through the booking process. Laura was very pati... See more

Company replied

Rated 5 out of 5 stars

We met with Kate in the Tiverton office who had made some enquiries on our behalf about a cruise. She was very well informed ,helpful and made the booking process straight forward. We were also offe... See more

Company replied

Rated 5 out of 5 stars

all staff so helpful in every way.Friendly smiles .so experienced .I always go in personally and from booking and the final tickets and everything they handle as some of us find it difficult to print... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 3 Market Walk, EX16 6BL, Tiverton, United Kingdom

  • 01884 798101

4.9

Excellent

TrustScore 5 out of 5

747 reviews

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4.9

All reviews

(747)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

June 28, 2026
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a really lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Staff always friendly and helpful.

Found our holiday in a brochure, looked on line for price and availability. Went into our local Hays Travel branch, and member of staff, Tom, was very helpful. Matched the price and booked our holiday. All took less than 30 minutes

June 30, 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a really lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you for your wonderful feedback.
Can't wait to hear about it on your return.

Thanks,
Tom :)

Rated 5 out of 5 stars

Becca

Becca , our representative was so helpful and we look forward to our Holiday booked with Hayes for the second time.

June 26, 2026
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you for your wonderful feedback! We are so pleased to hear that you found us so helpful and that you are looking forward to your second holiday with us.

Becca :)

Rated 5 out of 5 stars

Very helpful and kept looking for the…

Very helpful and kept looking for the flight I hoped to get. Explained everything to me and looked up Hay’s insurance for me. Has good sense if humour !

July 2, 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a really lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Such lovely people who really love…

Such lovely people who really love their jobs of helping people book holidays, totally understanding what we wanted and tried several different ways to get our holiday booked.

July 2, 2026
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Reply from Hays Travel - Tiverton

We are so pleased to hear you had such a wonderful experience with us! It's always our pleasure to help our customers find their perfect holiday.

Tom :)

Rated 3 out of 5 stars

Air and bus tickets

Air tickets, good. Bus tickets, long delays, so finally we booked them ourselves.

June 16, 2026
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Reply from Hays Travel - Tiverton

Thank you for taking the time to leave some feedback for us. I'm glad to hear that booking the airline tickets went smoothly for you but sorry to hear that you experienced delays with booking the bus tickets. Unfortunately this was out of our hands as we were waiting on the tour operator to provide us with the up to date prices. I will pass your feedback to the relevant department so this can be avoided in the future.

Becca | Branch Manager

Rated 4 out of 5 stars

Cruise booked

Kate was very helpful and friendly

June 18, 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a really lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Informative & helpful

Becca was Friendly, helpful, informative

June 18, 2026
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

John,

We appreciate your kind words. We are glad Becca was helpful and found the perfect holiday for you. We look forward to seeing you in store soon :)

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Whenever we go to Hays it is always a…

Whenever we go to Hays it is always a pleasure. We normally see Becca, she is always very helpful and gives you 100%, all the the staff are friendly and can't do enough to help. 10 out 10 for Hays Tiverton.

June 16, 2026
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a really lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Laura was so helpful and made booking…

Laura was so helpful and made booking our holiday a really easy experience - thank you 🤩

June 9, 2026
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Reply from Hays Travel - Tiverton

Jennifer,

We're so glad Laura made your holiday booking easy. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Love hays travel Tiverton

Love hays travel Tiverton
Everyone is always very obliging
And friendly wouldn’t go anywhere else

June 16, 2026
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a really lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Once again Hannah has come up trumps…

Once again Hannah has come up trumps with our family holiday for 24 people. It wasn’t easy as we had a budget that we couldn’t go above but as usual she pulled out all the stops and was working until 6pm to get the deal finalised for us. Thank you Hannah.

June 13, 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a really lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Hanna in Tiverton shop lovely

Hanna in Tiverton shop lovely. Very helpful and answered all my questions

June 10, 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a really lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Highly recommended

Laura was extremely patient with all of our requests and the many changes we made prior to booking. Very professional and highly recommended.

June 11, 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a really lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Staff very helpful very friendly and…

Staff very helpful very friendly and very quick to respond becca thank you for your time and making sure I was given some great choices thank you

June 9, 2026
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you for taking the time to submit us a review. We're all really pleased to hear your lovely feedback. Take Care - Laura

Rated 5 out of 5 stars

Great service

Great service. Friendly staff. Nothing to much bother

May 30, 2026
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you for sending some valued feedback. It's lovely to hear that you were happy with the service Tom provided :)

Rated 5 out of 5 stars

Long Haul

Laura was extremely helpful, as this is our first long haul flight, she went through everything with us, answering all our questions. very good experience.

June 3, 2026
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a really lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

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