Vicki was extremely helpful when booking our cruise, she was very knowledgeable about the ship and the whole experience. She was an absolute pleasure to deal with and I would highly recommend her serv... See more
Company replied
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Vicki was extremely helpful when booking our cruise, she was very knowledgeable about the ship and the whole experience. She was an absolute pleasure to deal with and I would highly recommend her serv... See more
Company replied
Vicki Wood was excellent providing info on holidays decided on going for one I’d found myself decided to give her the opportunity to quote. She booked the holiday for us easy process
Company replied
Fantastic service from start to finish ! Nothing was too much and Vicki looked until she found the right holiday that met all the criteria I’d given her and within my budget and found me and the f... See more
Company replied
Booked with Vicki for over 4 years... but then Booked my last few holiday direct with another provider as we had vouchers ... and nothing but hassle and would never do again not worth it... Vicki... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Vicki Wood, TS16, Eaglescliffe, United Kingdom
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Everything was spot on.Took next to no time to get holiday sorted. Very professional. Vicki Wood was a fantastic help. Many thanks

Reply from Hays Travel - Vicki Wood
Second visit on line to Hays and Vicky as I feel she understands what I require and is very quick to check on things I've requested. I like that she rings when she says and arranges the direct debits to my needs. She is really on the ball.

Reply from Hays Travel - Vicki Wood
Fast friendly and reliable service
Would highly recommend

Reply from Hays Travel - Vicki Wood
Always fantastic service using Vicki Wood at Hays Travel Highly recommended thanks once again ⭐️⭐️⭐️⭐️⭐️

Reply from Hays Travel - Vicki Wood
Quick friendly service, Vicki was on annual leave at the time of my query and she took the time out to help me book our first family holiday if 5 years. It has everything we need to enjoy ourselves. Amazing. Thank you

Reply from Hays Travel - Vicki Wood
This company got back to us quickly and we’re very helpful with our enquiries

Reply from Hays Travel - Vicki Wood
Great service,sent enquiry after 6pm,got email to say will call me in an hour,did so,and booked.

Reply from Hays Travel - Vicki Wood
Very curtious, helpful and efficient. Faultless service, from Vicki Wood.

Reply from Hays Travel - Vicki Wood
Very friendly quick response seamless booking all done fantastic

Reply from Hays Travel - Vicki Wood
Vicki wood was amazing so nice and got our perfect holiday for my sons 21st birthday what a lovely lady x

Reply from Hays Travel - Vicki Wood

Reply from Hays Travel - Vicki Wood
Excellent communication between myself and Vicki. Beat the price I found online so very happy with my experience today. Fantastic customer service, Thanks Vicki!

Reply from Hays Travel - Vicki Wood
Knowledgeable about the area
Helpful alternative suggestions
Friendly response

Reply from Hays Travel - Vicki Wood

Reply from Hays Travel - Vicki Wood

Reply from Hays Travel - Vicki Wood

Reply from Hays Travel - Vicki Wood
Vicki was amazing, very helpful from the beginning made it very easy. Looking forward to our holiday for my daughters 16th

Reply from Hays Travel - Vicki Wood
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