We book with Vicky for all our holidays and we are never disappointed, Vicky is there every step of the way and makes the booking process stress free and very enjoyable to do. We have at times needed... See more
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Vicky was fantastic, I have messaged her several times for quotes and nothing was a bother. Never had to repeat all my details each time very prompt responses. Thank you for booking our family h... See more
My own personal Travel Agent 😁 Always happy to help no matter how many time I go back and say …can you just check this hotel or what about if I change the date. Highly recommended!
Victoria was fantastic from the first message i sent her. Nothing was an issue. She sent me prices and options on everything i asked quickly and very responsive. She got me a great deal on our holiday... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Victoria Wood, SR4, Sunderland, United Kingdom
- 1914325837
4.6
Excellent
42 reviews
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Best travel agent around.
We book with Vicky for all our holidays and we are never disappointed, Vicky is there every step of the way and makes the booking process stress free and very enjoyable to do. We have at times needed to change or even add on certain details to our booking and there never is any problem, she is always there when ever needed, we would not go to anyone else, Vicky is fantastic, Thank you 👏👏👏
August 18, 2026
Vicky was fantastic
Vicky was fantastic, I have messaged her several times for quotes and nothing was a bother.
Never had to repeat all my details each time very prompt responses.
Thank you for booking our family holiday Vicky.
July 19, 2026
My own personal Travel Agent 😁
My own personal Travel Agent 😁
Always happy to help no matter how many time I go back and say …can you just check this hotel or what about if I change the date. Highly recommended!
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Victoria Wood
Thank you Gill it’s always pleasure 🥰 xx
Vicky is very helpful and professional
Vicky is very helpful and professional. We have used her before and she always does a fantastic job of finding us lovely places to go and stay. Can’t praise her highly enough.
May 30, 2026
Reply from Hays Travel - Victoria Wood
Thank you so much for your lovely review Fiona and for booking with me again x
To be honest my daughter booked holiday…
To be honest my daughter booked holiday but everything was done and sorted very easily and quickly and all questions answered excellent service
September 4, 2025
Reply from Hays Travel - Victoria Wood
Thank you so much for your review William I really appreciate it 🙂
We have booked with Vicky before and we…
We have booked with Vicky before and we find her Professional and has a very good knowledge of holiday destinations.
September 22, 2024
Reply from Hays Travel - Victoria Wood
Thank you for your lovely review Gary, It is always a pleasure 🙂
Vicky was amazing very helpful very…
Vicky was amazing very helpful very attentive and now I have 2 amazing holidays booked
September 2, 2024
Reply from Hays Travel - Victoria Wood
Thank you so much Leanne for this lovely review. I always love booking your amazing holidays 🙂
Victoria was fantastic from the first…
Victoria was fantastic from the first message i sent her. Nothing was an issue. She sent me prices and options on everything i asked quickly and very responsive. She got me a great deal on our holiday for next year. Would 100% recommend and use again in the future. Totally stress free. Thank you Victoria
July 29, 2024
Reply from Hays Travel - Victoria Wood
Thank you for your lovely review Jade. It really was a pleasure and I’m so glad I was part of booking your amazing holiday 🙂
I always book with Vicky she…
I always book with Vicky she understands our needs and makes sure we have all we ask for
August 12, 2024
Reply from Hays Travel - Victoria Wood
Thank you for your lovely review Evelyn. I love booking all your fabulous holidays 🙂
Reply from Hays Travel - Victoria Wood
Thank you for your lovely review Charlene. Another amazing holiday booked 🙂
More than happy with Hays travel.
More than happy with Hays travel.
Victoria made it so easy to get our holiday booked.
July 3, 2024
Reply from Hays Travel - Victoria Wood
Thank you for your lovely review Carole. It was a pleasure 🙂
Really helpful goes above and beyond to…
Really helpful goes above and beyond to get you the right holiday for the right price
June 25, 2024
Reply from Hays Travel - Victoria Wood
Thank you for your lovely review June. It was a pleasure booking your amazing holiday 🙂
Victoria was amazing from start to finish
Victoria was amazing from start to finish. I had lots of questions but she was very patient. And she got us such a good deal. Will definitely contact Vicky for our next holiday
June 2, 2024
Reply from Hays Travel - Victoria Wood
Thank you for your lovely review Bev. It really was a pleasure you will love it 🙂
Lovely experience! Finding the best deals!
Another lovely holiday booked with Victoria at Hays Travel ! Nice and easy , helpful, always there at the reach of the hand on WhatsApp
Thanks !
March 20, 2024
Reply from Hays Travel - Victoria Wood
Thank you for your lovely review Ligita. It’s always a pleasure and i love finding some great deals for you and your family 🙂
Victoria was amazing
Victoria was amazing! Excellent customer service, very knowledgeable and efficient. We got exactly what we wanted and more for our holiday to New York.
January 18, 2024
Reply from Hays Travel - Victoria Wood
Thank you so much for your review Lesley. It was a pleasure and New York is going to be amazing :)
Excellent from start to finish of…
Excellent from start to finish of booking the holiday can’t recommend anymore 👍🏻
October 28, 2023
Reply from Hays Travel - Victoria Wood
Thank you so much for your review Martin. It was a pleasure and Italy is going to be amazing :)
Brilliant customer service
Brilliant customer service , my perfect holiday booked and all sorted so easily !
August 21, 2023
Reply from Hays Travel - Victoria Wood
Thank you so much for your review Nicola. It was a pleasure and your honeymoon is going to be amazing :)
Very straightforward and very helpful
Very straightforward and very helpful. Informed me of building work and rang back when requested seats weren’t available, very polite and friendly agent
May 3, 2023
Reply from Hays Travel - Victoria Wood
Thank you so much for your review Lynne. It was a pleasure, so glad you all had a fab holiday :)
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