We walked in off the street and had attention and assistance immediately. Paul had great patience and made sure we looked at various options before booking a holiday for four to Iceland. We have pea... See more
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the personal touch. having seen the manager Paul for nearly 16 years and always had first class service and lots of help getting the best available cruises. would always recommend Paul.
Company replied
Claire was what made the "Hays"expierience special. The whole Team at Winchester deserve mention they are all wonderful and prepared to go above and beyond to find the perfect get away. We will be u... See more
Company replied
We’ve booked another holiday (this time multi centre) through Paul at Hays Winchester. His extensive knowledge and excellent after-sales service are the reasons we continue to consult and book with hi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
26 The Square, SO23 9EX, Winchester, United Kingdom
- 01962 853300
4.9
Excellent
446 reviews
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So impressed with Claire & Paul on…
So impressed with Claire & Paul on booking our p& o cruise for nxt yr.
Very professional & caring.
Learnt so much about booking tours & excursions.
Certainly was a pleasure booking with them
April 19, 2026
May use AI-assist with repliesRead more
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Paul as usual is fantastic
March 28, 2026
Reply from Hays Travel - Winchester
Thank you for taking the time writing your kind words. The villa looks amazing that you are going to stay in and you should be able to get some winter warmth to enjoy. Paul
Good experience Paul is so efficient and friendly…
Paul is so efficient and friendly always goes the extra mile
March 27, 2026
Reply from Hays Travel - Winchester
Thank you for the review, and it was so nice seeing you and to hear that Great grandchild is happening soon as well. You will have to get all of those cuddles from them. Paul
all good we got exactly what we wanted
all good we got exactly what we wanted. Friendly, helpful!!
March 26, 2026
Reply from Hays Travel - Winchester
Thanks for the kind words, I am really glad that I could get that holiday for you and to fly from Southampton is that win win situation. There is so much for you to experience where you are staying and the hotel is so close to everything. Thanks Paul
Very friendly and helpful and explained…
Very friendly and helpful and explained everything in detail, nothing was too much trouble , Ruby is a great asset to the company
March 11, 2026
Reply from Hays Travel - Winchester
Thank you so much for your kind words! It really means a lot to hear that you felt well looked after. I’m always happy to take the time to explain everything clearly and make sure you feel comfortable with the process. It was a pleasure helping you, and I truly appreciate you taking the time to leave such a lovely review. Thanks again! - Ruby
A lovely friendly,helpful and…
A lovely friendly,helpful and professional company. I've booked always from Winchester branch who are great.
Thank-you for all your help Paul and Alison
March 1, 2026
Reply from Hays Travel - Winchester
Wow, thank you every so much for the kind words, it will be a nice time for you and the grandkids on that cruise. With so many onboard activities on offer everyone will have a great time and what a way to celebrate that certain birthday.
Zoe our travel agent was so helpful,and…
Zoe our travel agent was so helpful,and as we are elderly she went above and beyond to sort out a holiday for us .thankyou zoe
February 25, 2026
Reply from Hays Travel - Winchester
It was so lovely meeting you and appreciate your kind words! I'm so happy I could provide support and find the perfect holiday, I hope your family enjoy it just as much as we planned .
Kind Regards - Zoë.
Very helpful lady at Winchester branch…
Very helpful lady at Winchester branch so great customer service and good price
February 15, 2026
Reply from Hays Travel - Winchester
Thank you so much for your kind words! 😊
I’m so pleased I could help you at our Winchester branch and that you were happy with the service and the price. It was a pleasure assisting you.
I really appreciate you taking the time to leave a review, and I look forward to welcoming you back in the future! - Ruby
Staying in Berlin
Zoe dealt with all our enquiries and was very helpful and informative. Nothing was too much trouble. Follow up emails and phonecalls to all our questions. A very efficient young lady. A credit to your company.
February 13, 2026
Reply from Hays Travel - Winchester
You where such a pleasure Julia, I appreciate the time you've taken to write such a nice review and can't thank you enough. I hope you and your friends have the best time and i will speak to you soon! - Zoe :)
Together with Quotes from both Paul and…
Together with Quotes from both Paul and Alison our enquiry was handled in a friendly, efficient and professional manner, to which we have become used to over the years with Hays Travel, and a Booking was made.
Thanks Paul for the handling of the Evac situation with my dear Wife, i now hear that it has been resolved, so thankyou a
February 17, 2026
Reply from Hays Travel - Winchester
Thank you writing your review and we are glad that we were able to assist you with your cruise booking. Very glad we were able to get you the last evac chair for the cruise.
First rate service as usual
First rate service as usual. Used them for years, always helpful, never a problem.
February 10, 2026
Reply from Hays Travel - Winchester
Thank you for your kind comments, lovely to see you both
I was happy with the help!!
February 14, 2026
Reply from Hays Travel - Winchester
Hi John, thank you for the kind words and to fly from Bournemouth just makes holiday stress free from the start. It will be nice to get some of that yellow thing in the sky called " sun"
Excellent attentive and knowledgeable service - Norwegian cruise booked!
Service was very good indeed, Paul was extremely helpful and personable and we decided to book our first cruise after discussing with Paul.
February 5, 2026
Reply from Hays Travel - Winchester
Wow, thank you for taking your time writing your review and really glad we could assit you with this cruise. Travelling up the Norwegian Coast line with all its scenery is amazing.
Ruby was very helpful and friendly and…
Ruby was very helpful and friendly and we were very pleased with the results.
January 31, 2026
Reply from Hays Travel - Winchester
Thank you so much for your kind words! I’m really glad I could help and that you were pleased with the results. It was a pleasure working with you, and I truly appreciate you taking the time to share your experience. I look forward to helping you again in the future! - Ruby
Great and kind staff
We booked our honeymoon through hays and we were welcomed by Ruby who helped us find a beautiful hotel and location. Ruby was incredibly thoughtful and honest when giving recommendations and we are soo incredibly grateful. Thank you Ruby for helping us plan our honeymoon, we are soo grateful for all you did.
February 6, 2026
Reply from Hays Travel - Winchester
Thank you so much for taking the time to leave such a kind review. I’m delighted to hear that you were pleased with the hotel and for your honeymoon. It was a pleasure to help plan such a special trip, and I truly appreciate you trusting me with your arrangements. I wish you both a wonderful honeymoon and all the very best for the future. - Ruby
Getting the holiday right
Booking the holiday with ease was an enjoyable experience , they clearly know how to treat customers.
February 3, 2026
Reply from Hays Travel - Winchester
Thank you so much for your lovely feedback! We’re really happy to hear that you found booking your holiday easy and enjoyable. Looking after our customers means a lot to us, so your kind words truly made our day. We hope you have a fantastic holiday and look forward to helping you again in the future! - Ruby
Excellent
Walked in off the street with questions. Came away with possibilities and next day booked. Claire was patient, informed, competent and all over helpful. She got my custom , and I feel ‘looked after’. Nothing is too much trouble.
February 5, 2026
Reply from Hays Travel - Winchester
Thank you for your lovely review and kind words. I am so pleased that I could help you find your holiday and help with all the information and answer all your questions. It was a pleasure to help and look after you. Thank you for booking and we are always here when you need us. Thank you again, Claire.
Brilliant customer service
Brilliant customer service
Always very helpful and a lovely atmosphere in the Winchester branch.
January 30, 2026
Reply from Hays Travel - Winchester
Thank you for taking the time with your review and flying from Bournemouth just adds to that enjoyment for the mother and daughter holiday. Let's hope between now and then Mr M can work out the microwave so he doesn't starve.
Reply from Hays Travel - Winchester
Thank you for your kind and lovely review. I am so pleased that we were able to find you your holiday and hope you have a wonderful time away. Claire
Pleasingly very good..
Pleasingly very good.. we were given full attention from the moment we entered the shop. At the enquiry stage we weren't even sure what we wanted, but your consultant Claire, carefully noted our preferences and followed up with some good options, resulting in us booking a trip to Rome. Many thanks.
January 30, 2026
Reply from Hays Travel - Winchester
Thank you for your lovely review and kind words. I am pleased we were able to find you your trip to Rome and hope that you have the best time. It was a pleasure to look after you both and thank you for booking your trip with me. Claire. : )
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