As a mature traveller, I was struggling to find the right, safe last minute holiday online by myself, so went to Hays Witney for help where I met Emma who took the time to look through options to Spai... See more
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As a mature traveller, I was struggling to find the right, safe last minute holiday online by myself, so went to Hays Witney for help where I met Emma who took the time to look through options to Spai... See more
Company replied
We booked a last minute holiday and decided to go into the Hays Witney branch. Dan was very helpful in finding us a holiday to meet our needs. He was friendly and very knowledgable and made the booki... See more
Company replied
Hays in Witney booked all our flights for a month tour of Australia and New Zealand. Unfortunately, like so many others we were stuck in Bangkok because of Dubai flight cancellations. Many thanks to... See more
Company replied
When I went into Hays Travel in Witney yesterday I booked another holiday. I went to Llandudno last week and I have now booked another holiday to The Penines on 12th October 2026 for 5 days. I wa... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
18b The Woolgate Centre, OX28 6AP, Witney, United Kingdom
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Reply from Hays Travel - Witney
Emily was very competent and solicitous in booking our flights to New York, including ensuring our Virgin Flying Club points were added.

Reply from Hays Travel - Witney
As a mature traveller, I was struggling to find the right, safe last minute holiday online by myself, so went to Hays Witney for help where I met Emma who took the time to look through options to Spain, dates of travel in the next two weeks, durations and accommodated my preferred airport departure and times of Travel. In all the experience was most rewarding and stress free. I also got a good deal on Euro's. I would recommend Emma and her staff at Hays Travel Witney and would use them again in the future.

Reply from Hays Travel - Witney
emma from the Witney branch exceptional customer service so helpful and polite excellent

Reply from Hays Travel - Witney
They were very helpful nothing was to much trouble.and they took there time to make sure we got the best service .

Reply from Hays Travel - Witney

Reply from Hays Travel - Witney
Dan was very efficient, courteous and professional. Dan guided me through the succesful booking of a Mediterranean cruise. Thank you

Reply from Hays Travel - Witney
We booked a last minute holiday and decided to go into the Hays Witney branch. Dan was very helpful in finding us a holiday to meet our needs. He was friendly and very knowledgable and made the booking process easy.
We will be using Hays for our next holiday.

Reply from Hays Travel - Witney
We were greeted warmly, and the team worked well together to answer our queries.

Reply from Hays Travel - Witney
Emma was great. The whole process was easy and we had laugh or two along the way. Have booked with Hays several times now and will again.

Reply from Hays Travel - Witney
A very personal service. Very helpful, Dan was lovely and made me very comfortable

Reply from Hays Travel - Witney
Dan, the agent, dealt with the booking with patience and good humour despite all the problems he experienced with the JetSet website, which did not allow him to input information necessitating phone calls to that company whose assistant was very slow in dealing with it. It was all very time consuming and frustrating but not Hays fault a d Dan did his job very professionally in difficult circumstances.

Reply from Hays Travel - Witney
Dan was brilliant. Helpful and a very enjoyable experience. Will definitely return.

Reply from Hays Travel - Witney
When I went into Hays Travel in Witney yesterday I booked another holiday. I went to Llandudno last week and I have now booked another holiday to The Penines on 12th October 2026 for 5 days.
I was served by Dan who has already booked another holiday with a few weeks ago. The booking process was easy as he has already helped me and had my details on record. He was a very polite and helpful member of staff and I will recommend him if they needed someone to book a holiday for them.

Reply from Hays Travel - Witney
Pretty straightforward as expected. Emily did herself proud.

Reply from Hays Travel - Witney
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