I've been trading with H.B for many years and have never been disappointed with the service. They are so helpful at all times. The emails are focussed and interesting and we always get updates on a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Brilliant customer service, very helpful on the phone and helped solve delivery issue. (our local DHL driver is not very good) but this company are.! quick friendly service. products at great prices.
Company replied
Absolutely amazing customer service from Henley Bridge. My parcel didn’t arrive when it should have due to the courier. Contacted Henley bridge and spoke to Jo Clarke. She was incredibly helpful and m... See more
Company replied
I always feel excited to order from Henley Bridge team for their quick response and very helpful. Order was received within 24 hours of ordering. Very happy, thanks Henley Bridge team.
Company replied
Company details
Information provided by various external sources
With 1,500+ ingredients from 90+ brands, Henley Bridge is the distributor of choice for chocolatiers, gelato artists, bakers and chefs.
Contact info
Unit 15, Cliffe Industrial Estate, BN8 6JL, Lewes, United Kingdom
- 01273 476 721
- hello@hbingredients.co.uk
- www.hbingredients.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not the first not the second time that…
Not the first not the second time that they let us down with missing items for more than month they don't have what we used to get for our customers 😕
February 18, 2026
Reply from Henley Bridge Ingredients
I am very sorry that some of our items are out of stock. Please feel free to contact the customer service team and we will do our best to advise when an item will be available again
Delivery was quick and no damage at…
Delivery was quick and no damage at all. I will most definitely be ordering again.
February 25, 2026
Reply from Henley Bridge Ingredients
Thank you for taking the time to leave us a positive review!
Prompt delivery.
February 24, 2026
Reply from Henley Bridge Ingredients
thank you for the 5 star review :)
Fast efficent and reliable
February 11, 2026
Reply from Henley Bridge Ingredients
thank you so much for a lovely review
Fantastic ingredients
Fantastic ingredients, customer service and quick delivery! Very impressed with my first order! My only complaint is the £50 minimum order and £8 delivery charge for orders under £150. This is hard for the small business like my own.
February 20, 2026
Reply from Henley Bridge Ingredients
Thank you so much for a lovely review! We thank your feed back and I will pass this on
Top product
I've started my journey to source natural, wholesome ingredients which has undergone minimal processing and I couldn't be happier with this product.
I'm beginning to have hope there might be a way out of this supermarket hell ...
February 20, 2026
Reply from Henley Bridge Ingredients
Thank you so much for a lovely review!
Great service
Great service from start to finish have used them afew times and will continue to do so.
February 18, 2026
Reply from Henley Bridge Ingredients
Thanks so much for the lovely review
Really quick delivery
Really quick delivery, ingredients were as described and of excellent quality.
February 17, 2026
Reply from Henley Bridge Ingredients
Thanks so much for the lovely review
Reply from Henley Bridge Ingredients
Thanks so much for the lovely review
Terrible
Terrible, I paid for the product many days ago, I was home because I work with chocolate, the delivery was scheduled to come and didn't, I'm super upset, still waiting for my purchases.
February 9, 2026
Reply from Henley Bridge Ingredients
I am so sorry that your order was delayed. We have since sent out a replacement that looks to have arrived successfully but if there are any further issues please do not hesitate to contact us and we will do everything in our power to make it right.
Reliable quality and excellent service for professional chocolate use
I purchased Callebaut White Chocolate for professional use, and I’m very satisfied with both the product quality and the overall service.
The chocolate arrived well-packaged and in perfect condition. The quality is consistently excellent — smooth texture, balanced sweetness, and very stable performance when melting and tempering. It works perfectly for baking, desserts, and confectionery applications, which is why Callebaut remains a trusted brand among professionals.
The ordering process was straightforward, communication was clear, and delivery was prompt. It’s reassuring to work with a supplier that provides reliable products and service, especially when quality consistency is important.
Overall, a very positive experience. I would confidently recommend this supplier to anyone looking for high-quality chocolate ingredients.
February 11, 2026
Reply from Henley Bridge Ingredients
Thanks so much for the lovely review
Reply from Henley Bridge Ingredients
Thanks so much for the lovely review
Reply from Henley Bridge Ingredients
Thank you so much for 5 stars
Delicious products
Delicious products, securely packaged and timely delivery. The website made it easy for me to find difficult to source products at a reasonable price.
February 12, 2026
Reply from Henley Bridge Ingredients
Thank you for a lovely review :)
Excellent quality and well packed
Excellent quality and well packed. Shipping is a little more than I want to pay.
February 6, 2026
Reply from Henley Bridge Ingredients
Thanks so much for a lovely review. I will pass on your comment but we do offer free delivery on orders over £150
Reply from Henley Bridge Ingredients
Thank you for your kind words!
Reply from Henley Bridge Ingredients
Thank you for the positive review!
Really fast dispatched for delivery
It’s really good place to get things for home and commercial
February 11, 2026
Reply from Henley Bridge Ingredients
Thank you for taking the time to leave a lovely review!
Reply from Henley Bridge Ingredients
Thanks so much for a lovely review :D
Lauren was great
Lauren was great
She was an absolute star when DHL didn’t deliver my order, she had a back up plan just incase, well done to her.
February 9, 2026
Reply from Henley Bridge Ingredients
Thank you so much for the lovely review :)
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