I have not received my order which was just short of £500. I have emailed on numerous occasions and received nothing other than marketing emails in return and a request to leave a review! If one o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ive used HB London multiple times over the years, the products are lovely, designed really well. This year I’m treating a family member to a personalised phone case for Christmas.. Sadly, Royal... See more
Very happy with my whole experience! Ordering was easy, many designs to choose from, and dispatch was way faster than stated :) HB Ldn also replied very fast to my emails which I appreciate. Giving tw... See more
I cannot recommend HB London suitcases enough! Super high quality and durable, I’ve definitely put mine to the test over the two years I’ve owned the cases and they still look amazing after nearly 44,... See more
Company details
Information provided by various external sources
Celebrity favourite brand - Home of personalised monogrammed luxury lifestyle accessories including the original initial suitcases, custom business logo luggage, phone cases, leather bags, purses, passport covers, luxe candles and more.
Contact info
Orpington, United Kingdom
- www.hblondon.uk
3.9
Great
238 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Wow, fantastic customer service, first case arrived slightly damaged! Emailed straight away and within 3 days a new case was delivered and old one collected, right in perfect time for my daughters birthday. Thank you Lizzy for your excellent service 👍🏽
January 19, 2020
Unprompted review
Don’t buy the pods..... look great but don’t work
Bought 2 pairs of their Air pods , neither work . No response from messages and email . No address to return to ..... over £100 wasted on Chinese rubbish branded up by HB London, a company I’ve always thought was great...... not anymore . Terrible customer service, in fact no customer service. 🤬😡 fuming
December 19, 2019
Unprompted review
DO NOT BUY ABSOLUTE RUBBISH
DO NOT BUY
Purchased suitcase December 2018. On the 2nd time of use the Zip broke.
Case wrapped up in plastic wrap at airport to allow to travel (after photos taken).
Have contacted HB London 3 times asking for a response showing photos & proof of purchase no reply to date.
£130 paid used twice absolute rubbish!
November 29, 2019
Unprompted review
Absolutely shocking customer service…
Absolutely shocking customer service after many emails sent by myself , no reply
Suitcase broke after one use
November 21, 2019
Unprompted review
The quality is unreal and arrived Rapid
The quality is unreal and arrived in 4 working days!! Worth every penny I want the suitcase now 🤣
October 11, 2019
Unprompted review
Amazing service and great product
Amazing service and great product.
Thank you HB London
September 26, 2019
Unprompted review
Earpods
Amazing products! Amazing delivery arrived just in time to be given as a gift!
September 13, 2019
Unprompted review
Would not recommend very poor customer support
Sent this to customer service and I haven’t heard a thing absolutely shocking customer service hence 1 star .....
Hi I bought a case from you for my sons birthday 28th August he has used it twice on the first outing the lock kept getting jammed and in the second outing one of the wheels has come loose .... I’m sorry to moan but £135 I expect it to last more than 2 outings I’m mortified please can you advise on how to rectify this x
September 13, 2019
Unprompted review
Amazing service
Great help, wasn’t going to arrive in time for my girlfriend birthday and they fast tracked me to make sure I for it. Amazing company amazing help.
September 12, 2019
Unprompted review
Excellent quality and quick delivery to…
Excellent quality and quick delivery to Australia. Couldn’t be happier
September 9, 2019
Unprompted review
yet Another amazing HB product!
The EarPods are amazing and incredible value for money! Every test I’ve put them through they’ve passed with flying colours and having the customised logo is next level! Not my first purchase from HB and I know it won’t be my last!
September 9, 2019
Unprompted review
Suitcase broke during its second outing
One of the brackets holding a wheel to the suitcase has started to detach from the suitcase making it very difficult to pull along and rendering it useless for future holidays. I don't expect to spend this much money on a suitcase that doesn't even last two holidays or reach two years old.
September 5, 2019
Unprompted review
A MUST BUY
Top quality luggage with a personalised touch!!
Excellent customer service. Highly recommend!!
September 4, 2019
Unprompted review
Superb suitcase
Recently purchased a large marble designed Suitcase. It’s absolute great. Nothing wrong with the lock as mentioned in previous reviews and arrived earlier than the 7-10 days noted on the website. Cannot recommend HB London highly enough
September 4, 2019
Unprompted review
Absolutely over the moon with my cases…
Absolutely over the moon with my cases that I ordered! Couldn’t recommended HB London more! Great Quality too!
I was worried they wouldn’t arrive in time because I left it so last minute, but I messaged customer services and received a response within the hour to say they would make sure they were here for me. They turned up the same week!
August 31, 2019
Unprompted review
PLEASE STAY AWAY!!
PLEASE STAY AWAY!!! This is the worst company I’ve ever spent my money on!
Got two cases and one came faulty! So asked for a replacement to be sent out which they said ok.
No replacement was sent ! Then I tried to follow this up they wouldn’t reply , wouldn’t answer any calls and also blocked me on all social media when I tried to reach out to them.
don’t waste you’re money as these cases are also cheap.
I’ve wasted a lot of money for a broken case
August 25, 2019
Unprompted review
Use a different company
I brought a large case for £160 which was personalised. The case arrived looking good. However the combination lock did not work and I sent emails to try and resolve this issue with HB London but I have had absolutely no acknowledgement or response to try and remedy the problem.
Don’t buy from this company until they get their customer service resolved.
August 24, 2019
Unprompted review
Amazing service and product
Amazing service and product. Highly recommend
July 31, 2019
Unprompted review
Easy to order
Easy to order. My order arrived early and I’m really pleased with my order
July 25, 2019
Unprompted review
Great product
Great product, prompt delivery and case arrives exactly as described.
July 25, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.