HBO Reviews 

479
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

One of the wrost customer support service. I mistakenly bought yearly plan instead of monthly. I contact them give me refund. So I could bought monthly. They send my case to specialized department. An... See more

Rated 2 out of 5 stars

HBO has killed several of its own channels! Some of those channels actually had content that was enjoyable to watch. Some have argued that movies on some of those channels were old, tired and worn, ye... See more

Rated 1 out of 5 stars

Audio is shit. Goes from being too loud to too quiet on everything. I find I have to constantly increase and decrease the volume to accomdate

Rated 2 out of 5 stars

The app is crash-prone...unacceptable! Especially as one of the most expensive streaming services out there. Also has a lot of counter-intuitive design in-app which is just like, why? Do their coders... See more

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  1. Electronics & Technology

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1.4

Bad

TrustScore 1.5 out of 5

479 reviews

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1.4

All reviews

(479)

126 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely down right just annoying

Absolutely down right just annoying to use. Ads are insane, start a show? Ad. Need to re-wind or fast forward watch 3 ads, each being 30 seconds, and dont accidentally stop re-winding, cause guess what. Another 3, 30 second ads. I get less ads using apps on my phone, and phone ads feel like stright robbery some times. Same here. Doubt they ever fix it either, seems like a terrible company.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Not good as before

The streaming is not good because of so many ads. Customer service is not helpful and overall I am not interested for their shows.

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

NOSTAR

I wouldn't even give it one star it's pathetic I just ordered it today and I can't even watch a movie it just allows me to watch trailers.

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

App crashes, and difficulty streaming (audio works but not video). Reached out to customer service and after an hour of troubleshooting, still no resolution. Requested a partial refund for the inconvenience and they cancelled my account. Hilarious customer service, clearly outsourced,

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

Saw Last if us

Saw Last if us. Really good first season. Just saw the second season. They turned a perfectly good zombie movie into a lesbian love movie. Why? If I wanted to watch a love movie I would have tuned into something else. Please stop doing this to the zombie genre!

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

I have had HBO off and on since 1978!

I have had HBO off and on since 1978! And in all of that time, I've never had a bad experience. Especially with the programming they have come up with on their own, but the rest of it has been great, too!

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

Don't bother

Don't bother. Keeps dropping out. I've tried all of the trouble shooting they recommend and when that didn't help they escalated my case, but I didn't get a response for two days and by then it was magically working again. All of my other APPS have no trouble at all. I just got email from the support crew today and I said it was fine, but this evening it's dropped out again. They try to blame it on you saying it's a local issue, but it's not, it's their shitty service. Total waste of time and money! I'm so annoyed. I can't even get a refund because they just keep telling me to do the same trouble shoots over and over and to tell them what I've tried. I did all of this only to have them deny all responsibility and tell me to use a different device or contact google and raise an issue with them, but google isn't the issue, it's them. Worst experience I've had and I've had some bad experiences in the past. Don't even bother! I'm in Australia and this is about the forth time I've had issues in the past couple of months. Everything was fine until they merged MAX and HBO, since then, it's been hit and miss.

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

hbo max the worst service

hbo max is possibly the worst quality streaming service, hbo amateurs can't even make good buffering or force the highest quality always, instead like anti-consumers they are, they downgrade the streaming quality. not even prime or skyshowtime does this...

old movies on prime are shown in better quality than anything new on hbo's max turd. those who sacrifice quality for stability don't deserve even a broken cent.

and you can't even describe their support nonteam. it is either ai or asking their customers questions what your email is when you are already logged in. and they blame the user and their connection while other services like prime and skyshowtime stream fine in high enough quality at the same time!

hbo are amateurs who sacrifice quality, amateurs who can't make good buffering, and amateurs whose support is nonexistent. not deserving even a broken cent. and they should be sued or reported for charging for a completely non-functioning streaming service. the lowest image quality is not tolerable or acceptable, but hbo CEOs will get their karma payback for selling broken products. shrinkflate corporates are absolutely the worst nowadays.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Idiots.

Idiots.
Absolutely incompetent and ableist idiots.
They will double charge you and for four months act intentionally incompetent hoping you forget and let them keep your money.

October 8, 2025
Unprompted review
Rated 2 out of 5 stars

HBO has removed its own channels!

HBO has killed several of its own channels! Some of those channels actually had content that was enjoyable to watch. Some have argued that movies on some of those channels were old, tired and worn, yet some of us really enjoy the nostalgia. Leave it to a company like HBO to continue to increase rates and give customers less and less for the cost. Looks like 'shrinkflation' has hit more than just the grocery and restaurant industries, it looks like it has hit the entertainment/streaming sector, too.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Is there a -5 stars option

Is there a -5 stars option? Been emailing back and forth for over a month. They refuse to help, they ignore me and treat me very disrespectful! HBO isn’t even working, it’s not loading and give errors all the time! Customer service is rude!!

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Lost yet another client

Imagine a world where there aren’t ENGLISH SUBTITLES!!!! Well, at HBO you can find any other language except English. Well done HBO, you lost yet another customer.

August 18, 2025
Unprompted review

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