HBO Reviews 

Why Does HBO show old movies. My God Saturday night 8 or 9 at night and there showing Jurassic Park . Are you kidding me. Maybe HBO should rent some newer movies from Netflix.

Consistent poor steaming, stopping anything viewed dozens of times, ruining the experience.

The worst customer service EVER. Not even a trace of what should be called service. Plus they are just fakely advertising a promo which doesn't exist.

The issue - they had advertised on FB a 50% off. I had an account there, which I had paid for several months, HBO Go account. They had discontinued the service and I wanted to subscribe for the new offer. Surprisingly, my card was not accepted for the promo offer, but was accepted on regular price. That is a fraud, of course - advertising something which is not existing. The same card was working perfectly a month before that.

My email to the support was answered first 2 weeks later. Two weeks! And the reply was some general information, which was not relevant.
My second email was answered 5 days later and they were asking me names (signed my email), zip code (why the hell) ... just a way to avoid to answer or help.

I give up - I don't want to use this service, which is a fraud and lack of support.

I contacted customer service months ago about my account and no one can fix my issue. So they keep escalating my service to a specialized team and that team emailed me and they’re asking me the same questions I already been asked and going through the same exact trouble shooting I already gone. Still having the issue and I haven’t heard from anyone since beginning of June. I’ve emailed the specialized team and they haven’t responded. HBO has the worst customer service I’ve ever dealt with.

There is nothing to watch and they are canceling Lovecraft Country. This is a waste of money 0 stars

If I could give 0 stars I would. This company is a joke and so is their customer service. Horrible. Horrible HORRIBLE

Due to confusion when transitioning away from cable and onto a streaming provider, I ended up with two HBOMax accounts. When I noticed being billed twice - once from streaming provider, once from HBOMax - I called customer support to request a refund of the double-billed amount. After providing evidence of the billing from my CC statement, my refund was denied. Their response was "you had two accounts and so a refund is not applicable". Canceled HBOMax shortly thereafter. Been an HBO customer for 20 years, but sorry if a $32 refund is too much to ask for a screwup when converting off of cable, screw 'em.

Awful. By far the worst video app I've ever used. It was easier and smoother watching videos online in the 90s

1.) Consistly crashes about 1~3 times when watching a movie
2.) Wanna pause, rewind, fast forward, or skip ahead? Spend the next 5 min doing so
3.) Want to check a text/call, HBO max will take 10 min to start up again

I've tried multiple platforms (pc, android and ps4) and they are all the same. I'm going back to FREE pirating platforms. They at least can let me watch without crashing

I signed up for the annual plan and was very excited. Used it for a bit and suddenly when I would log in, I would be prompted to choose a plan. When I checked the status of my subscription on the app it said it had expired. Seeing as I had not chosen to cancel and had been billed for it, I tried to get the service working. I had to to chat with 5 different people because every time they were “looking into it” the session would time out due to THEIR inactivity. I had to start sending random messages as they looked into it to try for it to not time out but just a little distraction and DONE. No follow through on their end. Then I proceeded to e-mail them. They asked for info. and I sent it and in the next few days sent e-mails asking about it and they never got back to me after 2 weeks (“Jonathan J” was the advocate so be sure to be ignored of he gets your case.) After SO MUCH frustration to try to get a service I ALREADY PAID for running and absolutely NO interest whatsoever from the company to fix the issue I decided to call (third means of communication over a DUMB problem they should have fixed in minutes). Between holding and the customer service advocate “looking into it” I spent AN HOUR on the phone. At this point I just told them to give me my money back. Two days later and nothing. I am giving them a couple more days and if they continue to just flat out ignore the fact that their system is not working and they are charging me for a service I can’t use and clearly do not give a damn I am going to call my credit card company to deal with it. i have never had such a TERRIBLE customer service experience before. They do have some good programming but it is not worth their complete lack of interest in their customers and clear lack of knowledge regarding the workings of their own platform. Hard pass.

On the 4th of July the programming for family viewing was biased against the United States military and I found offensive!

HBO doesn't have a good selection of movies and shops very often. One day and need to cancel.

Poor customer service. Ordered HBO Max for tv and made you get activate code on another device. While doing so, there was no direction to where you may put in access code. Following through I ended up ordering HBO Max twice. Did not know until I looked on bill.
Called customer service which was pleasant but both times stated they have to make request for refund in one purchase.
I have received two emails stating no refund will be issued as that is their policy.
So because their set up to activate is not user friendly and now I have to double for HBO Max. Quite unfair and poor customer service!

Glad I stumbled upon the HBO series "Mare of Easttown". Couldn't stop watching. Good tv. Period!

Picture quality and transmission are absolutely pitiful. Constantly pausing making it difficult to follow let alone finish a show in a single seating. Picture quality starts out fuzzy and continues way to long.

horrible service, every time i watch a movie i have a corruption of it in the middle, moreover it doesn't remember the last interruption and i have to start the movie again!!! fix bugs and if u don't have testers then hire some!!!

The app is crash-prone...unacceptable! Especially as one of the most expensive streaming services out there. Also has a lot of counter-intuitive design in-app which is just like, why? Do their coders not understand the human mind? What is so difficult about just copying Netflix? Why do I have to press play TWICE?! For the longest time there was no way to just simply go back to a show's main page if you had already started an episode. These things seem simple & common sense to me, which is why I will not pay a premium price for a service they apparently give minimal effort. Not getting my dollars!

I have Rush Hour on VHS and I can watch it in better quality without it crapping out five times and skipping. The streaming is terrible.

Garbage!! Never comes in, always down, always buffering. WHAT AM I PAYING for? Soon to be an X Customer.

Terrible service, not only due to somewhat poor Movie and series selection but mainly because of their player. Constantly crashes, if you try to maximize window, pause a video for a longer time or similar it will crash and you have to start over.

Been trying on several devices and diffrent browsers, same problem. Bad site.