HC24 GmbH & Co. KG Reviews 34

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Real Estate Agents

Written by the company

Unterkunft finden war gestern – heute gibt´s möblierte Wohnungen von HC24. Auf diese 6 Vorteile dürfen Sie sich verlassen: Schnell Ihre Wohnung auf Zeit finden Sie zügig und unkompliziert. Individuell Wohnen wo, wie und wie lange Sie wollen – so flexibel wie Sie. Authentisch Fotos und Videos nehmen wir selbst vor Ort auf – garantiert ohne Filter. Geprüft Qualität, Preis und Leistungen jeder Wohnung werden von uns laufend bewertet und überprüft. Transparent Alle Kosten und Leistungen werden im Vorfeld benannt – keine bösen Überraschungen. Persönlich Wir sind vor Ort für Sie da – vorher, während der Mietzeit und für einen guten Abschluss.


Contact info

3.6

Average

TrustScore 3.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Helmut Lederer at Humboldtstrasse 132, 4th Floor STOLE Our Deposit – HC24 Gave Up Helping

Do not rent the apartment at Humboldtstrasse 132, 4th floor, in Nuremberg! The landlord, Helmut Lederer, stole our entire 2-month deposit. It’s been over a year since we moved out, and he has refused to return the money, give any explanation, or even respond to dozens of emails and phone calls. The apartment was left in excellent condition. There was no damage, no justification – just silence.

We went through HC24, who initially claimed they had worked with this landlord without any problems. At first, they tried to help, but after a few failed attempts, they gave up completely and left us alone to deal with a landlord who clearly has no intention of doing the right thing.

This is theft, plain and simple without any justification.

June 29, 2025
Unprompted review
HC24 GmbH & Co. KG logo

Reply from HC24 GmbH & Co. KG

Guten Tag Frau Vasconcelos,

zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten.

Wir können Ihren Ärger gut verstehen und es tut uns wahnsinnig leid, dass Sie die Kaution bisher nicht zurück erhalten haben. Dies passiert nur in den aller wenigsten Fällen.
Leider sind uns als Vermittler die Hände gebunden. Der Mietvertag kam zwischen Ihnen und Ihrem Vermieter zustande. Gesetzlich ist der Vermieter dazu verpflichtet die Kaution ordnungsgemäß anzulegen und nach dem Auszug wieder zurück zu bezahlen.
Wir dürfen die Kaution nicht behalten und anlegen, sondern müssen das Geld an den Vermieter weiterleiten. Unsere mehrfachen Aufforderungen an den Vermieter Ihnen die Kaution zu überweisen, haben leider nichts bewirkt.
Wir können deshalb nur empfehlen rechtliche Schritte einzuleiten.

Herzliche Grüße,
Ihr Team von HC24 aus Ulm

Rated 5 out of 5 stars

HC24 Very professional

Lena and her assistant were great. Very professional and took the time to explain everything to me in the rental agreement. I highly recommend Lena and HC24 if you are looking for an apartment in the Wiesbaden area.

April 8, 2025
Unprompted review
HC24 GmbH & Co. KG logo

Reply from HC24 GmbH & Co. KG

Dear Joseph,

reading your feedback makes us very happy. Thank you so much :)
Satisfied customers are our top priority and and we do our best to achieve this every day.

All the best,
your team from HC24

Rated 5 out of 5 stars

HC24 Würzburg

HC24 Würzburg
I temporarily moved to Wurzburg from Italy for work and I requested apartments for rent from HC24. The experience was extremely positive, in particular Miss Sandra Michler-Watts was really kind and helpful in finding accommodation suitable for my needs, answering with courtesy and speed to all my questions both regarding the apartment and the necessary documents. I am completely satisfied!

March 1, 2025
Unprompted review
HC24 GmbH & Co. KG logo

Reply from HC24 GmbH & Co. KG

Dear Simone Vespa,

thank you so much for your positive evaluation. We are very pleased that you are satisfied with our service and wish you all the best for your stay in Germany.

Please feel free to contact us anytime in case of questions.

Best regards,
your team from HC24 :)

Rated 5 out of 5 stars

Great agency

Great agency, they found me a suitable appartment for my stay in Germany.

February 3, 2025
Unprompted review
HC24 GmbH & Co. KG logo

Reply from HC24 GmbH & Co. KG

Dear Angela,

thank you so much for your feedback. We are very pleased that you are satisfied with our service.

We wish you all the best for your stay in Germany. Please feel free to contact us any time if you need any support.

Kind regads :)

Rated 5 out of 5 stars

I had a wonderful experience using HC24…

I had a wonderful experience using HC24 to find my apartment. The listing was exactly as shown on their website, which made the whole process much smoother. Madeleine Schmitt was incredibly helpful throughout the entire journey. She was very supportive, responsive, and quickly addressed all of our needs and concerns. I truly appreciate her assistance in making the process so seamless!

January 15, 2025
Unprompted review
HC24 GmbH & Co. KG logo

Reply from HC24 GmbH & Co. KG

Dear Vishnu,

many thanks for your valuation.
The idea of service and the fun of working together with our customers, whether they are landlords or tenants, is our top priority. So we are always happy when our daily work is rewarded.

Best regards,
HC24 Wuerzburg

Rated 5 out of 5 stars

HC24 Wiesbaden has been outstanding

I contacted HC24 in Wiesbaden about an apartment, and they informed me it was a bit too early to secure something with one of their landlords. The demand was extremely high at that time and nothing was available. But they got back in touch with me a month later and informed me that they had a few properties within my budget, and I quickly took one of them.

The first place I rented was not very good, but it was not because of HC24 or the landlord. It was because of my disability. It was my fault because I didn't go to view the property in advance. Both the landlord and the HC24 agents were supportive, and I received a return of my full deposit within a matter of weeks after completing the contract and moving out.

I found a better apartment for my needs on the HC24 Wiesbaden site and moved in almost immediately. I've been here since, and I am extremely grateful. The landlady is wonderful, and the HC24 agents continue to be professional and supportive. Truthfully, I would not have been able to even stay in Germany and complete my doctoral dissertation if it weren't for this agency.

August 3, 2024
Unprompted review
HC24 GmbH & Co. KG logo

Reply from HC24 GmbH & Co. KG

Dear Noelle,

thank you so much for taking the time to rate us.
We are happy, that we were able to find a suitable apartment for you and that you liked our service.

We wish you all the best in your new home.

Best regards,
HC24 Wiesbaden

Rated 1 out of 5 stars

Vorsichtig! kleinere Flächen als angegeben.

I rented a room in a shared apartment in August 2022. The room was advertised as having an area of 15m2. However, when I arrived, I measured the room and found it to be only 10m2. I contacted HC24, but they didn't respond and transferred all the responsibility to the landlord. At some point, the landlord even threatened to cancel the contract. HC24 did nothing about it.

August 1, 2022
Unprompted review
HC24 GmbH & Co. KG logo

Reply from HC24 GmbH & Co. KG

Dear Peter Smith,

thank you very much for taking the time to evaluate us. We are always thankful for feedback to improve our service.
Unfortunately we are not able to assign you to one of our agencies and cannot find out which room you have rented.

We are really sorry, that the size of your room was not as big as indicated. We rely on landlords to provide us with correct data. HC24 is specialised in arranging furnished temporary lets but we are not one of the contract partners. We always do our best to mediate between landlords and tenants.
Before we put an apartment on offer, we check it personally and try to create a description of the apartment as good and realistic as we can. Unfortunately errors cannot be excluded and -as already said- we also have to rely on the data landlords provide us with.

Please feel free to contact your HC24 agency again, if there are any open issues.

Kind regards
Your HC24 Team

Show reviews in all languages. (34 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look