Headcovers Unlimited Reviews 1,289

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their softness, comfort, and durability. Many appreciate the thoughtful packaging, which often includes uplifting messages and special touches, making the unboxing experience feel personal. The website is frequently highlighted for its ease of use, clear product descriptions, and wide variety of styles and colors, which helps customers find exactly what they need. Reviewers also commend the prompt delivery service. However, some customers experienced issues with their orders, including missing items or delayed deliveries. A few people were dissatisfied with the product's appearance not matching the website's images, describing items as "cheap looking" or "cheesy." There were also occasional concerns about the accuracy of color representation for certain products and the cost of shipping, particularly for international orders.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting their quality, comfort, and... See more

Quality

Customers generally express satisfaction with the quality of products, highlighting items made from natural... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy, with some... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed of delivery, with... See more

Website

Customers consistently note positive experiences with the website. Many reviewers found the website easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

When I first opened the package I was disappointed in the quality.however, when I put it on, though, I realized the softness and light feeling is perfect for your target customers. It can make a woma... See more

Rated 4 out of 5 stars

Beautiful hat! It was a Christmas gift for hubby. Unfortunately, the hat was larger than I expected and needed to choose a medium rather than large. Will be requesting a return for the smaller size. L... See more

Rated 5 out of 5 stars

I have shopped with Headcovers.com before and have been very satisfied. The variety of products is great. You can tell this is a family-owned business by the way products are prepared for shipping. T... See more

Rated 5 out of 5 stars

As a recent cancer patient who has lost most of my hair, this was my first time searching for head coverings to use daily in lieu of opting for a wig. The variety of availability in terms of style, c... See more


Company details

  1. Headwear Store
  2. Hat Shop
  3. Wig Shop

Written by the company

Hats, turbans, wigs & scarves designed for medical hair loss. Caters to cancer chemotherapy, alopecia & chemo patients. Cancer patient gifts are also offered. Each hat, turban, scarf & wig offers full head coverage.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 19% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

The scarves/hats are so soft!

I love the textures of every fabric time I’ve received!! I only wish delivery was a little quicker and there were millions of fabrics to choose from. (I know there can’t be)
The fabrics are wonderful!!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Presentation second to none!

When I received my wig, the presentation of the box was amazing. The wig was wrapped in tissue paper with a (I think) seasonal sticker holding it together, it just felt so special opening it up. Kind of felt like Christmas! Unfortunately the wig didn’t work out and I had to return it for a refund but definitely an extra star for this company’s forethought into presentation.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Everything I needed

Everything I needed, my sister lives over 1,000 miles away from me, and I wanted to send her a package that would help her as she starts chemo. It allowed me to order everything in one place. The company and the products were highly rated. My sister loved that I sent her this gift; it let her know how much I love her, and the quality of the items was like a warm hug from me. Thank you for being there for families facing cancer.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

I love the silk scarves at Headcovers

I love the silk scarves at Headcovers - they are well made and so beautiful! They come in so many colors and patterns, it’s easy to find the “right scarf”. I have quite a collection!
I have been gifting them to my daughters for Christmas, and every year they look forward to the little thin rectangular package.

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a wig

I ordered a wig, spoke with someone on the phone prior to the order. I read the return policy which says headcovers. BUT if you scroll all the way down, there are very specific instructions about wig returns. You pay your own return shipping, there are some wigs not eligible for return and you pay a 20PERCENT restock fee. I do not know why this was not explained on the phone and because this is so punitive, it should be at the HEAD of their return policy, not the very bottom. NOT HAPPY!!!!

December 2, 2025
Unprompted review
Headcovers Unlimited logo

Reply from Headcovers Unlimited

Thank you for sharing your feedback. We’re sorry for any frustration — we try to make our wig return policy as clear as possible, which is why it’s linked at the top of our Returns Page. Wigs are special-order items, and each designer has specific return requirements, so they follow a separate policy outlining eligibility and restocking fees.

We do offer free exchanges on your first wig return, and we’d be happy to review your order and help with next steps. Please reach out to us at 1-800-264-4287 so we can assist you directly.

Rated 5 out of 5 stars

Great choices and styles!

Although it's unfortunate that I will need these products I'm impressed with the pricing, quality, and styles offered. Shipping was super fast so that was a added bonus!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Slouchy Beanie

My charcoal slouchy beanie arrived and it was very soft and fit me well. I have a smaller head so I wasn’t sure. I am going to be losing my hair to chemo and I think this will look and feel good throughout my treatment.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Cute choices. One of my items ended up being out of stock and they contacted me very quickly to offer alternatives. Then, I was missing one item in my delivery. I contacted them and they tracked down the item and shipped it immediately. Packaging was also cute. I appreciate the customer service. I would shop with them again and recommend.

November 25, 2025
Unprompted review
Rated 4 out of 5 stars

Lovely website

Lovely website; it was easy to navigate. The color of the head scarf was not as I anticipated; the blue is more turquoise. This is a gift, however, and my friend will surely appreciate and enjoy it!

November 22, 2025
Unprompted review
Rated 4 out of 5 stars

Solid Customer Service

My order didn't move for two weeks - according to the tracking function. I called Headcovers and the next day the order was on its way. Can't wait to receive it!!!

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Quality, pure and simple

Very simple ordering process. Fast delivery. Great customer service, fantastic hat. Sizing was perfect as well.
Quality of the hat far exceeded expectations. I have purchased many inferior hats for more money and have been disappointed. This company sells what they advertise.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Baseball cap

I had bought a baseball cap from another place and it wasn’t what I expected. But my daughter did some research and found your website. They were so many choices to choose from and I found one that I’m very happy with. So keep up the good work!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Hope with hats

Starting chemo next week and shopping for hats on Headcovers Unlimited gave me some hope that I can lose my hair and have fun with nice hats.

November 26, 2025
Unprompted review

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