Headcovers Unlimited Reviews 1,289

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their softness, comfort, and durability. Many appreciate the thoughtful packaging, which often includes uplifting messages and special touches, making the unboxing experience feel personal. The website is frequently highlighted for its ease of use, clear product descriptions, and wide variety of styles and colors, which helps customers find exactly what they need. Reviewers also commend the prompt delivery service. However, some customers experienced issues with their orders, including missing items or delayed deliveries. A few people were dissatisfied with the product's appearance not matching the website's images, describing items as "cheap looking" or "cheesy." There were also occasional concerns about the accuracy of color representation for certain products and the cost of shipping, particularly for international orders.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting their quality, comfort, and... See more

Quality

Customers generally express satisfaction with the quality of products, highlighting items made from natural... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy, with some... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed of delivery, with... See more

Website

Customers consistently note positive experiences with the website. Many reviewers found the website easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

When I first opened the package I was disappointed in the quality.however, when I put it on, though, I realized the softness and light feeling is perfect for your target customers. It can make a woma... See more

Rated 4 out of 5 stars

Beautiful hat! It was a Christmas gift for hubby. Unfortunately, the hat was larger than I expected and needed to choose a medium rather than large. Will be requesting a return for the smaller size. L... See more

Rated 5 out of 5 stars

I have shopped with Headcovers.com before and have been very satisfied. The variety of products is great. You can tell this is a family-owned business by the way products are prepared for shipping. T... See more

Rated 5 out of 5 stars

As a recent cancer patient who has lost most of my hair, this was my first time searching for head coverings to use daily in lieu of opting for a wig. The variety of availability in terms of style, c... See more


Company details

  1. Headwear Store
  2. Hat Shop
  3. Wig Shop

Written by the company

Hats, turbans, wigs & scarves designed for medical hair loss. Caters to cancer chemotherapy, alopecia & chemo patients. Cancer patient gifts are also offered. Each hat, turban, scarf & wig offers full head coverage.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 19% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

It was not what I expected so very…

It was not what I expected so very disappointed.

November 13, 2025
Unprompted review
Headcovers Unlimited logo

Reply from Headcovers Unlimited

Thank you for your feedback — we’re very sorry to hear you your product wasn't what you expected. We weren’t able to locate an order under your name, but we’d love the chance to look into this and help make it right. Please reach out to us at 1-800-264-4287 so we can assist you directly.

Thank you again for letting us know.

Rated 4 out of 5 stars

Delivery was good, colour matching difficult

Delivery was very good. The colour matching was not quite right so what I received is too strong a colour for me, especially when I have next to no eyebrows left… Thank you for the good service and prompt delivery, much appreciated.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Terry Cotton Turban

The turban was correctly described on the website which gave me confidence to purchase it. My mom wanted one that "was exactly like the one she has". This was very important for her comfort. I was very grateful that it met her needs perfectly and I did not have to return it!

October 23, 2025
Unprompted review
Rated 2 out of 5 stars

Charged Restocking fee on item that was not right.

The wig that was ordered should have been petite. It was so big that it spun around my mom's head. They charged a 20% restocking fee for the return. I tried to explain that the manufacturer MUST have mismarked it because it was in no way petite. They told me to return it, and they would look at it and get back to me. They received the wig, but never reached out to us. They refunded her - minus the $45 restocking fee. She is an 82-year-old woman on a fixed income, and that was just wrong. I am sure they got all of their money back from the manufacturer.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Never again

This company takes forever in getting your order to you. When you return it within their guidelines they do not issue refunds or credits. I will not be doing business with this company again.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

I was looking for shampoo.

I was looking for shampoo and conditioner. The website made it easy to get exactly what I wanted. I was able to find the products and complete my order quickly.

October 18, 2025
Unprompted review
Rated 4 out of 5 stars

Items were shipped in a timely manner

Items were shipped in a timely manner. Items were good quality. However, I had to return some items because they did not fit my head.
I am currently waiting for a refund to be issued.

October 15, 2025
Unprompted review

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