Great service. Found exactly what I needed on the website which was easy to navigate and my order arrived without delay a couple of days later. I'll definitely be using again and have no hesitation i... See more
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Ordered codliver oil capsules as had found these to be unavaiable from the offline chemist from which I had previously purchased them over several years. Package arrived in a couple of days. Very ha... See more
You keep emailing me saying there's a problem with my card so you can't fulfil my subscription. Funny it's only a problem when its the subscription, the card works perfectly well at all other times.... See more
Company replied
We waited in all day for a package as an email stated an actual delivery day but an exact time not guaranteed. It failed to arrive. The delivery tracking via the email was worse than useless. Updated... See more
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Company details
- Pharmaceutical Company
- Fitness and Nutrition Service
- Online Pharmacy
- Vitamin and Supplements Store
- Wellness Center
About HealthAid®
Written by the company
Mission Statement
Our Values - Customer Focused & Excellent Service
-
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
- Extensive, global distribution network.
- Highly professional, experienced sales team.
- World-class marketing and nutritional expertise.
- Manufactured from natural sources.
- Free from artificial additives, colouring, and flavourings.
- Free from yeast, gluten, salt, sugar, and dairy products.
- Many products are suitable for vegetarians and a growing number for vegans.
HealthAid® is an established and reputable brand that provides a wide range of high-quality health supplements. With over 40 years of experience in the Health and wellness industry, HealthAid® has gained a strong reputation for offering innovative, premium quality and affordable products.
The Brand is Supported by:
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
Where Possible, HealthAid® Products are:
We believe in using only the finest ingredients to create high-quality products, which are rigorously tested for purity and potency ensuring they match up to the high standards we expect from our products. HealthAid® range of skincare, haircare and bath products are produced without cruelty to animals and to the most effective modern formulations.
Contact info
HealthAid® House, Marlborough Hill, HA1 1UD, Harrow, Middlesex, United Kingdom
- +44 (0) 20 8426 3400
- sales@healthaid.co.uk
- www.healthaid.co.uk
4.3
Excellent
990 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from HealthAid®
Dear Krisztina,
Thank you so much for your wonderful feedback! 😍 We’re thrilled to hear that everything was perfect. Your satisfaction means the world to us, and we look forward to serving you again soon.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Customer,
Thank you for your wonderful review! We're delighted to hear that you were pleased with our fast delivery and excellent customer service. Your satisfaction is our top priority, and your kind words motivate us to keep delivering our best.
We look forward to serving you again!
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Pradeep,
"Thank you for your kind words! We're thrilled to hear that you were happy with the delivery & we could offer you the service you required. Providing excellent service is our top priority, and your feedback means a lot to us. We look forward to serving you again!"
Kind Regards,
HealthAid Customer Service Team
Order arrived on time & correct
November 13, 2024
Reply from HealthAid®
Dear Mr A Moorhouse,
Thank you so much for your feedback! We’re thrilled to hear that your order arrived on time and was just as expected. Ensuring a smooth and reliable experience is always our goal, and we’re delighted we could meet your expectations. We look forward to serving you again!
Kind Regards,
HealthAid Customer Service Team
Email confirmation that order had arrived but hadn't
The Order was for my Father who lives at different address to men and no has access to email, so get this email and the product had not arrived had to call Healthaid, the Product did come within the hour, but had to ring my Father to find out. Email responses are fine when nothing goes wrong it would have been nice for Healthaid to ring me back.
November 8, 2024
Reply from HealthAid®
Dear Nick,
Dear Customer,
Thank you for your feedback, and we apologize for any confusion caused by the email confirmation before the order had arrived. We understand that coordinating deliveries to a different address, especially when email isn't accessible at that location, can be challenging.
After checking with Royal Mail, we can confirm that the parcel was indeed delivered on 11.11.2024. At HealthAid, we are always looking to improve our service, and your feedback is invaluable in helping us do so. We’ll review our procedures to ensure smoother communication and aim to improve our notifications to be more responsive in similar situations in the future.
In the meantime, please feel free to reach out to us directly at [sales@healthaid.co.uk] if you have further questions or concerns.
Thank you for your patience and understanding.
Kind Regards,
HealthAid Customer Service Team
Good product price and quick delivery…
Good product price and quick delivery thanks will use again
November 7, 2024
Reply from HealthAid®
Dear Mr Gunter,
We are glad that you are happy with your purchase. We try to provide the high quality products with the best customer service, as the customer satisfaction has been our top most priority. Looking forward to seeing you again.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Sheron,
Thank you for your review , glad that you are happy with our service and we look forward to seeing you back for your future orders.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Valentin,
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you're pleased with your experience with us. Providing professional service is something we strive for, and it's rewarding to know we’ve met your expectations. Looking forward to serving you again soon!"
Kind Regards,
HealthAid Customer Service Team
Very reliable company
Very reliable company. Product was dispatched on the day I ordered it and I am very happy with the EyeVit which I believe had made a big difference in protecting my eye
November 6, 2024
Reply from HealthAid®
Dear Mrs Latham,
"Thank you for your review! We're delighted to hear that you're happy with your experience and that EyeVit is making a difference for you. It's always our goal to provide reliable service and quality products, and we’re thrilled to have met your expectations.
We appreciate your trust in us and look forward to serving you again in the future!
Kind Regards,
HealthAid Customer Service Team
Order did not arrive
Order did not arrive, despite recieving emails that order was ready for shipment. No calls or emails recieved to inform regarding the whereabouts of the order.
November 1, 2024
Reply from HealthAid®
Dear Zainab,
Thank you for bringing this to our attention. We apologize for the delay and any inconvenience caused by the lack of updates. We understand how frustrating it can be to wait without clear information.
We can confirm that your order was processed on November 4, 2024, and dispatched through Royal Mail, which typically takes 10-15 working days for international deliveries. According to Royal Mail's tracking, your package has left the UK and is currently on its way to one of their international delivery partners. Unfortunately, this sometimes means there is a period where tracking updates are unavailable until the package reaches the destination country.
We are actively monitoring the shipment's progress and will keep you updated with any new tracking information as soon as it becomes available. In the meantime, please feel free to reach out to us directly at [sales@healthaid.co.uk] if you have further questions or concerns.
Thank you for your patience and understanding.
Kind Regards,
HealthAid Customer Service Team
Just what I was looking for as most…
Just what I was looking for as most places only sell B6 in high doses which I am not sure is so good for you but these are within the nhs guidelines of a safer dose to take.
Very prompt delivery and good price.
October 29, 2024
Reply from HealthAid®
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that our B6 supplement meets your needs and aligns with the dosage you were looking for. We aim to provide products that promote wellness in a safe and accessible way, so it’s great to hear that our dosage aligns with NHS guidelines and your preferences.
We're also pleased to know that you were happy with the delivery speed and pricing. Thanks for choosing us, and we look forward to serving you again soon!
Kind Regards,
HealthAid Customer Service Team
Good supplements at a fair price
Good supplements, I have to use vegan products because of health issues, no problem for me at HealthAid as I am catered for.
Good quality at a fair price.
September 29, 2024
Reply from HealthAid®
Dear Peter,
Thank you for your wonderful review! We're thrilled to hear that our vegan supplements have met your needs and that you've found both the quality and pricing to be satisfactory.
Thank you again for your kind words and for choosing HealthAid. We look forward to seeing you back.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Cheapjack,
"Thank you for your review! We're glad to hear you were satisfied with our prompt delivery. We appreciate your feedback and look forward to serving you again!"
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Customer,
Thank you for sharing your five star rating. We are glad that you found our website easy to navigate and are happy with the service provided. We look forward to seeing you back.
Kind Regards,
HealthAid Customer Service Team
On-line ordering made clear and easy
On-line ordering made clear and easy. Quick and reliable response to my request.
Would that every other aspect of life was as simple!
Thank you.
October 23, 2024
Reply from HealthAid®
Dear Frank,
Thank you for the wonderful review! We’re thrilled to hear that you found our online ordering process clear and easy. We strive to make things as seamless as possible, so it's great to know we succeeded in delivering a simple, reliable experience for you. Your kind words mean a lot to us, and We look forward to serving you again!"
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Lionel,
Thank you for your review , glad that you are happy with our service and we look forward to seeing you back for your future orders.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Nick,
"Thank you for your review! We're glad you found great value in your purchase. We try to provide the high quality products with the best customer service. We look forward to serving you again!"
Kind Regards,
HealthAid Customer Service Team
Nice experience
October 17, 2024
Reply from HealthAid®
Dear Bukola,
"Thank you for your kind words! We're happy to hear you had a nice experience with us. We hope to serve you again soon!"
Kind Regards,
HealthAid Customer Service Team
good communication accurate emails …
good communication accurate emails prompt delivery well packaged
October 15, 2024
Reply from HealthAid®
Dear Sylvia,
"Thank you so much for your positive feedback! We're glad to hear that you were happy with our communication, delivery, and packaging. Your satisfaction is our priority, and we look forward to serving you again in the future!"
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Warren,
Thank you for taking the time to leave us your review. We are glad you are happy with the delivery & we could offer you the service you required.
Kind Regards,
HealthAid Customer Service Team
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