Great service. Found exactly what I needed on the website which was easy to navigate and my order arrived without delay a couple of days later. I'll definitely be using again and have no hesitation i... See more
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Ordered codliver oil capsules as had found these to be unavaiable from the offline chemist from which I had previously purchased them over several years. Package arrived in a couple of days. Very ha... See more
You keep emailing me saying there's a problem with my card so you can't fulfil my subscription. Funny it's only a problem when its the subscription, the card works perfectly well at all other times.... See more
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We waited in all day for a package as an email stated an actual delivery day but an exact time not guaranteed. It failed to arrive. The delivery tracking via the email was worse than useless. Updated... See more
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Company details
- Pharmaceutical Company
- Fitness and Nutrition Service
- Online Pharmacy
- Vitamin and Supplements Store
- Wellness Center
About HealthAid®
Written by the company
Mission Statement
Our Values - Customer Focused & Excellent Service
-
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
- Extensive, global distribution network.
- Highly professional, experienced sales team.
- World-class marketing and nutritional expertise.
- Manufactured from natural sources.
- Free from artificial additives, colouring, and flavourings.
- Free from yeast, gluten, salt, sugar, and dairy products.
- Many products are suitable for vegetarians and a growing number for vegans.
HealthAid® is an established and reputable brand that provides a wide range of high-quality health supplements. With over 40 years of experience in the Health and wellness industry, HealthAid® has gained a strong reputation for offering innovative, premium quality and affordable products.
The Brand is Supported by:
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
Where Possible, HealthAid® Products are:
We believe in using only the finest ingredients to create high-quality products, which are rigorously tested for purity and potency ensuring they match up to the high standards we expect from our products. HealthAid® range of skincare, haircare and bath products are produced without cruelty to animals and to the most effective modern formulations.
Contact info
HealthAid® House, Marlborough Hill, HA1 1UD, Harrow, Middlesex, United Kingdom
- +44 (0) 20 8426 3400
- sales@healthaid.co.uk
- www.healthaid.co.uk
4.3
Excellent
990 reviews
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Hasn’t replied to negative reviews
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Reply from HealthAid®
Dear Carole Higgins,
Thank you for sharing your feedback with us. I’m sorry to hear that you were disappointed with the delivery timing.
I wanted to clarify that your order was placed on Saturday, 31st August, and we began processing it as soon as possible on Monday, 2nd September, when our offices reopened. Your order was then shipped out and delivered the very next day, 3rd September.
We always aim to meet our customer’s expectations, and I regret that the timeline didn’t align with your needs on this occasion. We appreciate your understanding and your business. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Please note all Next-Day Delivery cut-off time is 2:00 PM, Monday to Friday. All orders placed after 2:00 PM on Friday will be processed on the following Monday and delivered the next business day.
Kind Regards,
HealthAid Customer Service Team
Awesome service and delivery thanks
August 23, 2024
Reply from HealthAid®
Dear Brian,
Thank you for your great review! We're delighted to hear that you were pleased with our service and delivery. We look forward to serving you again in the future!
Kind Regards,
HealthAid Customer Service Team
Good quality vitamins and very quick…
Good quality vitamins and very quick delivery! My sister's vitamin D levels have gone up with the health aid brand compared to other brands and it showed in her blood results.
August 30, 2024
Reply from HealthAid®
Dear Ramona,
Thank you so much for your kind review! We're thrilled to hear that you're happy with the quality of our vitamins and that the delivery was quick. It's especially wonderful to know that your sister's vitamin D levels have improved with our Health Aid brand. Hearing about positive results like this makes our work so rewarding. If you ever have any questions or need further assistance, we're here to help. and we look forward to serving you again soon!"
Kind Regards,
HealthAid Customer Service Team
Speedy, efficient service
Received order the following day, super quick and a great product!
August 28, 2024
Reply from HealthAid®
Dear Michelle,
"Thank you so much for your kind words! We're thrilled to hear that you were happy with the quick delivery and the product. Your recommendation means a lot to us, and we look forward to serving you again soon!"
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear David,
"Thank you for your review! We're glad to hear you were satisfied with our prompt delivery. We appreciate your feedback and look forward to serving you again!"
Kind Regards,
HealthAid Customer Service Team
Absolutely SPOT ON
August 26, 2024
Reply from HealthAid®
Dear Keith,
"Thank you so much for your kind words! We're thrilled to hear that your experience was absolutely spot on. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future!"
Kind Regards,
HealthAid Customer Service Team
Where is my product?
August 23, 2024
Reply from HealthAid®
Dear Customer,
Thank you for your recent order with us. We wanted to inform you that your order was placed after our daily processing deadline. As a result, we are unable to arrange for next-day delivery.
Rest assured, we are prioritizing your order and it will be dispatched as soon as possible. You can expect delivery on [28.08.2024].
We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or need further assistance, please don’t hesitate to contact us.
Kind regards,
HealthAid Customer Service Team
It was easy to send for the goods
It was easy to send for the goods, and they came within the time stated, they were well packed and arrived in perfect condition.
August 13, 2024
Reply from HealthAid®
Dear Susan,
Thank you for your kind words & 5 star review ! We are very glad that you are always happy with your shopping & the service received. We have made Customer Satisfaction as our Top Priority.
Kind Regards,
HealthAid Customer Service Team
Always happy with my Health aid vitamins were…
As always my Health aid vitamins were delivered as ordered and on time. I've been taking my vitamin and mineral supplements from Health aid for many, many years now and have never been disappointed.
August 12, 2024
Reply from HealthAid®
Dear Mrs Jill,
Thank you for your review .We really appreciate you taking the time to share your rating with us. Glad you are happy with your purchase and the product was exactly what you required.
Kind regards,
HealthAid Customer Service Team
Good products and speedy delivery.
August 7, 2024
Reply from HealthAid®
Dear Customer,
Thank you so much for your kind words , extremely glad you are enjoying our products and services, glad you found what you require. We have made customer satisfaction as our top priority.
Kind regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Customer,
Thank you for your review and order. Glad you were happy with the product and service.
Kind regards,
HealthAid Customer Service Team
Quick delivery
August 8, 2024
Reply from HealthAid®
Dear Caroline,
We are glad that you are happy with our service. We try to provide the high quality products & service as the customer satisfaction has been our top most priority and we have full faith that you will be happy with your purchase.
Kind Regards,
HealthAid Customer Service Team
Great service at very good price.
July 25, 2024
Reply from HealthAid®
Dear Customer,
Thank you for your review and we are very happy that you are pleased with the service and the products.
Kind regards,
HealthAid Customer Service Team
as expected
August 3, 2024
Reply from HealthAid®
Dear Joe,
Thank you so much for your positive review.
We are happy you had such a nice experience shopping with us.
Kind Regards
HealthAid Customer Service Team
A very smooth order experience
A very smooth order experience. Royal Mail have come to the party - your parcel has arrived in Australia today 5th August(ordered 31st July). That must be a new experience!
Well done. Michael
July 31, 2024
Reply from HealthAid®
Dear Michael,
Thanks for leaving us a review - we're glad to hear your order arrived quickly, and that you were pleased with our service.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Heather,
Thanks for taking the time to post your comments and we are very happy that you are pleased with the service and delivery.
Kind regards,
HealthAid Customer Service Team
Prompt despatch
July 30, 2024
Reply from HealthAid®
Dear Ann,
Thank you for taking the time to post your review, glad your order arrived in good time.
Kind regards,
HealthAid Customer Service Team
I got exactly what I ordered and it was…
I got exactly what I ordered and it was delivered on time.
July 29, 2024
Reply from HealthAid®
Dear Chiemena,
Thank you for your feedback.
We’re delighted to hear that we met your expectations and that you are pleased with your purchase. . We deeply value your relationship with our Company and are committed to providing you with the highest level of service.
Kind Regards
Health Aid Customer Service Team
i did not receive my product ?
i did not receive my product ?? no one is showing any support i need my money back or please make sure to receive the product immediately
July 7, 2024
Reply from HealthAid®
Dear Customer,
We are very sorry to hear that you are experiencing issues with receiving your order and we apologise for any inconvenience caused .
We have found that your goods were duly dispatched on 8th July'24 i.e. Within 24 hours of placing the order with Royal Mail Tracking no: RV 85781825GB. Basically, our delivery time is 10 -15 working days for international order. Regarding your order, Royal mail delivered your parcel on 29-07-2024.One of our customer service executives will contact you shortly via email to share the POD on your order above.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Annette,
Thank you very much, we appreciate your positive feedback. Glad you are happy with your purchase.
Kind regards,
HealthAid Customer Service Team
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