Health & Safety Training 1st Reviews 

985
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly engaging and knowledgeable instructors who explain course concepts in great detail and maintain a relaxed, supportive atmosphere throughout the sessions. Reviewers frequently mention that the training is well-organized, featuring regular breaks and clear explanations that make complex topics accessible and easy to understand for everyone. Some people were dissatisfied with unexpected extra fees required to access fast certification packages or specific e-learning options after their initial payment. Several reviewers expressed frustration over initially advertised prices being quickly followed by sudden extra charges for fast-track options.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting a welcoming, friendly, and professional... See more

User experience

Clients share positive opinions on user experience, highlighting how well-organised, straightforward, and... See more

Service

Customers consistently note positive experiences with service, praising the fast and efficient process.... See more

Price

People report ambiguous experiences with price. While some consumers found the best price on the internet,... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a wide range of opinions. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Mel for 12 hours of online tutor training for green CSCS card. Made it the best experience possible . Good communication from the office , both via email and on the phone for extra support.... See more

Rated 5 out of 5 stars

Mel was great, everything was covered at a pace that everyone could keep up with, plenty of breaks to keep our brains refreshed, can’t go wrong with an hour break

Rated 5 out of 5 stars

The course was relaxed and informative with plent of rest breaks.. I would ask though that you send more than one email reminder.. one preferably a day before the exam and one on the day if possi... See more

Rated 5 out of 5 stars

Engaging tutor who explained the all of the slides in great detail and went over anything that people where unsure about. Very helpful and informative.


Company details

  1. Education Center
  2. Adult Education School
  3. Training Centre

Written by the company

Our online CSCS Green Card, Traffic Marshal, Fire Safety & Asbestos Awareness courses will help you to quickly develop your skills and gain qualifications without attending a classroom. Study at your own pace, in your own home at a time that suits you with the freedom to revisit areas of the course without having to keep the same pace as others. Take your test at home to avoid taking time off work. Whether you are looking to refresh existing skills or gain certification for the 1st time we'd love to help. All our courses are industry approved, employer recognised and will help you develop knowledge you can apply directly at work. Learn about industry best practice, and up to date legislation. We are committed to making learning enjoyable and providing our customers with the best online learning experience possible. Our courses will support you to build your knowledge & confidence in manageable steps with support from our friendly tutors when you need it. If you have had extra time in a test or reader in the pas we're happy to organise this. Whether you're a business or individual our mobile friendly courses will provide you with a cost and time effective way of learning.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

985 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(985)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was unable to get an exam that…

I was unable to get an exam that matched my days due to work commitments however, the person I spoke to said I can book this whenever. I have now been told the course has expired after 90 days and I have lost my £100 for the course. This is poor service, as the dates that were available I couldn't commit to due to work. I have contacted the company today, to be told I would have to pay again. So I have lost out on £100.

January 26, 2026
Unprompted review
Health & Safety Training 1st logo

Reply from Health & Safety Training 1st

Dear Rina,

Thank you for your feedback, and we’re sorry to hear that you were disappointed with your experience.

Our courses are valid for 90 days; however, extensions can be applied where learners require additional time to complete their course. In your case, an extension was granted in September 2023 to support you further.

As the course was originally started over 2 years and 6 months ago, unfortunately it is no longer possible to resume or reinstate it at this stage, as too much time has passed since the booking was made.

We hope this clarifies the situation Should you wish to re-enrol in the future, our team would be happy to discuss the available options with you.

Kind Regards

The Learning Team

Rated 1 out of 5 stars

Ryanair-like deceptive costs…

Ryanair-like deceptive costs advertising. Company advertises a package (£90 special offer!) to include 100% online course. I wanted e-learning specifically but once I paid the money the option for e-learning was part of the 'fast certification package' which (you guessed it) was an additional £30 or so. I think this is officially called 'predatory pricing' or 'taking the customer for a ride' in my local parlance. Same sharp practice at the end when I was sent an email to get the card itself for £45. Nice that they sent the invite but a quick google showed the official CSCS card to be £36. Nice margin if you can lure the unsuspecting. So basically, training is about trust in the institution and I'm afraid mine was lost on signup with tricks 'Ryanair' would be proud of.

January 24, 2026
Unprompted review
Health & Safety Training 1st logo

Reply from Health & Safety Training 1st

Dear Tony,

Thank you for your feedback. I’m sorry to hear that you were disappointed with your experience, and I appreciate you taking the time to explain your concerns.

Our £90 special offer relates to our standard online training package, which provides full access to the course content and allows learners to complete the qualification online at their own pace. The “Fast Certification” option is an optional upgrade for learners who require priority marking and accelerated certification, and this is priced separately as an additional service.

Similarly, our CSCS card service includes an administration and facilitation fee for processing the application on the learner’s behalf, and customers are always free to apply directly through the official CSCS website if they prefer.

That said, we do want to resolve this for you. At present, we are unable to match your name to a purchase on our system. If you could please email hello@healthandsafetytraining1st.co.uk with your order details, we will be happy to arrange a full refund for you.

While we do not accept that our advertising or pricing is misleading, we do take customer feedback seriously and will continue to review how our packages are presented to ensure they are as clear as possible.

Kind regards,
The Learning Team
Health & Safety Training 1st

Rated 1 out of 5 stars

JUST DONT PAY THEM SCAMMERS

Basically i had booked all inclusive course for green cscs card but ended up not booking it after payingthe fees of 175 pound and i just wanted to get my money back but after 6 emails nd around 10 calls in 3 weeks i haven't got any email back and none response other than an excuse that they will transfer my request to finance dipaartment and they say each time i ring them but nothing happens . I will suggest not to get ur money stuck to this shit and book straight from cscs official site

December 24, 2025
Unprompted review
Health & Safety Training 1st logo

Reply from Health & Safety Training 1st

Hi Lalli,

Thank you for your review. We have been unable to locate a purchase for a CSCS Green Card course under your name.

We are committed to supporting our learners and resolving issues wherever possible. If you have not booked or completed your course, please email courses@healthandsafetytraining1st.co.uk with your order details so we can investigate and assist you further.

We look forward to helping clarify this matter.

Kind Regards
The Learning Team
Health and Safety Training 1st

Rated 5 out of 5 stars

The course was relaxed and informative…

The course was relaxed and informative with plent of rest breaks..

I would ask though that you send more than one email reminder.. one preferably a day before the exam and one on the day if possible..

Other than that, great stuff.. I really enjoyed the course

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Mel was great

Mel was great, everything was covered at a pace that everyone could keep up with, plenty of breaks to keep our brains refreshed, can’t go wrong with an hour break

November 14, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look