Health & Safety Training 1st Reviews 

985
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly engaging and knowledgeable instructors who explain course concepts in great detail and maintain a relaxed, supportive atmosphere throughout the sessions. Reviewers frequently mention that the training is well-organized, featuring regular breaks and clear explanations that make complex topics accessible and easy to understand for everyone. Some people were dissatisfied with unexpected extra fees required to access fast certification packages or specific e-learning options after their initial payment. Several reviewers expressed frustration over initially advertised prices being quickly followed by sudden extra charges for fast-track options.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting a welcoming, friendly, and professional... See more

User experience

Clients share positive opinions on user experience, highlighting how well-organised, straightforward, and... See more

Service

Customers consistently note positive experiences with service, praising the fast and efficient process.... See more

Price

People report ambiguous experiences with price. While some consumers found the best price on the internet,... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a wide range of opinions. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Mel for 12 hours of online tutor training for green CSCS card. Made it the best experience possible . Good communication from the office , both via email and on the phone for extra support.... See more

Rated 5 out of 5 stars

Mel was great, everything was covered at a pace that everyone could keep up with, plenty of breaks to keep our brains refreshed, can’t go wrong with an hour break

Rated 5 out of 5 stars

The course was relaxed and informative with plent of rest breaks.. I would ask though that you send more than one email reminder.. one preferably a day before the exam and one on the day if possi... See more

Rated 5 out of 5 stars

Engaging tutor who explained the all of the slides in great detail and went over anything that people where unsure about. Very helpful and informative.


Company details

  1. Education Center
  2. Adult Education School
  3. Training Centre

Written by the company

Our online CSCS Green Card, Traffic Marshal, Fire Safety & Asbestos Awareness courses will help you to quickly develop your skills and gain qualifications without attending a classroom. Study at your own pace, in your own home at a time that suits you with the freedom to revisit areas of the course without having to keep the same pace as others. Take your test at home to avoid taking time off work. Whether you are looking to refresh existing skills or gain certification for the 1st time we'd love to help. All our courses are industry approved, employer recognised and will help you develop knowledge you can apply directly at work. Learn about industry best practice, and up to date legislation. We are committed to making learning enjoyable and providing our customers with the best online learning experience possible. Our courses will support you to build your knowledge & confidence in manageable steps with support from our friendly tutors when you need it. If you have had extra time in a test or reader in the pas we're happy to organise this. Whether you're a business or individual our mobile friendly courses will provide you with a cost and time effective way of learning.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

985 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(985)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended experience

I thought the course was excellent - thorough, clear, logical. Very happy to recommend it to those like me who are wanting to be available as PAT testers in the charity sector

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

I enjoyed the course

I enjoyed the course, it was very understanding and helpful and a massive good refresh of memory compared to my college course, I highly recommend to the other young lads like me.

May 6, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. Terrible customer service and awful communication. Don't reply to emails or call you back when they say they would.
Worst training company around.

May 1, 2025
Unprompted review
Health & Safety Training 1st logo

Reply from Health & Safety Training 1st

Hi Tim,

Thanks for your feedback and we are sorry to hear you’re disappointed. You originally booked your SSSTS course for December and later rescheduled to April at no extra cost. Unfortunately, when you cancelled the second date a week before the course, we were unable to offer a refund, as per our terms as places are limited.

We do try to be as flexible as possible and regret that we couldn’t meet your expectations this time.

Kind regards

The Learning Team

Rated 4 out of 5 stars

I highly recommend using Health and…

I highly recommend using Health and Safety Training 1st. Accessing the course was straightforward from start to finish. It provides a wealth of valuable skills and is presented in a way that’s easy to understand, using simple language. I gave it 4 stars because it lacks video clip on hand signals , which would have been helpful. There were some technical issues initially, and I received my login details late. However, after speaking with the director, they refunded my money and granted me free access to the course. Once the course is completed, you receive your results immediately and can instantly access your certificate and order your card.

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Training

Excellent Training. Needed the support line to start and that service was also excellent. Would highly recommend and undertook a second course. Would use again and recommend without hesitation. Easy to understand and navigate.

April 13, 2025
Unprompted review

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