Don’t use Health Net health insurance
I’m extremely frustrated with Health Net because they won’t pay for my annual visit to my PCP. This PCP has been my doctor for years and is listed as a participating member with Health Net and her name is written on my insurance card. I went to see her in June of 2025 and here now in 2026 I received a bill for that visit saying that she is out of network so now I need to pay $330 for that visit! Why did I pay them any premiums last year when I only saw her once? What’s frustrating is that visit was pre-approved too. After speaking to Health Net’s customer care people quite a few times now, they all agree that my doctor IS a participating member, but their internal system shows on another end that she isn’t! No one can seem to fix this and now this bill may go to collection. I’m fighting this because this is wrong that I’m the one holding the bill! They are supposedly working on this, but it’s their internal problem that isn’t being corrected now. I think they’re crooks and this is not the insurance company you want because they don’t stand by their patients when they know they’re in the wrong…this is taking months to correct! Ridiculous!
Update: Health Net finally corrected the problem and contacted me to say they would be paying that bill. Still frustrated for all I had to do to make this happen, but I’m glad this is hopefully done.