ITS THE BEST I have been a member of Health Shield since 1964and during that time can honestly say that I have never had any difficulty with any aspect of the service provided. Information reques... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I have been a member with healthshield for many years now. They are fast and operate a user friendly online process to make a claim and have a team of supportive staff members. Never had trouble claim... See more
My employer offers benefits through Health Shield and it makes a huge difference. The coverage is very comprehensive and the claims process is very straightforward. On the occasions I've not followed... See more
Have made 2 claims for optical now. Easy to make claims and the turnaround is literally 2-3 days before you receive notification it has gone through. Money in my bank in less than a week. Brilliant 👏... See more
Company details
Written by the company
We design and build health and wellbeing packages for businesses and their employees; helping people lead healthier, happier, more productive lives since 1877.
Contact info
Electra Way, CW1 6HS, Crewe Business Park, United Kingdom
- 01270 588555
- www.healthshield.co.uk
4.7
Excellent
4K reviews
Asks customers to review
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Easy to operate
July 1, 2026
Quick and easy to use
May 30, 2026
Not up to usual high standards.…
Always had very good service overall when making claims in the past. Only received partial refund on claim with no explanation. Also claim seemed to take longer to process than on previous occasions. Hope this is just a one off.
July 22, 2026
It would be much easier to claim and…
It would be much easier to claim and upload receipt and send via link on mobile phone.
March 14, 2026
Simple and straightforward process
Simple and straightforward process, especially for a technophobic dinosaur like me, thank you.
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I submitted a receipt in for an…Very poor experience
I submitted a receipt in for an echo-cardiogram which was not accepted.
I was even unbelievably asked to provide my Doctor's Qualifications!!!
November 30, 2025
Reply from Health Shield Friendly Society Ltd
Hello Michael, Thank you for your feedback, it is disappointing to hear that we have not met your expectations on this occasion. The criteria for claims is available in the terms and conditions booklet for your plan, we review these each year and try to make these clear, however your feedback is appreciated and helps us target areas that may need further improvements. If there is a specific claim or issue we can help with further, we would be happy to look into this further for you please let me know by filling in our contact form (copy this link) https://www.healthshield.co.uk/contact-us/individual/health-cash-plan/member/ and select ‘Trust Pilot review’ or call 01270 588555. Thanks, Hannah
It is very easy to make a claim
It is very easy to make a claim, and payment follow's very quickly.
June 22, 2026
Straightforward online form
Straightforward online form, prompt payment of benefit entitlement
July 2, 2026
Easy to use x
July 1, 2026
It was a really simple process and it…
It was a really simple process and it was so quick from start to finish. I would definitely recommend!
June 13, 2026
Easy to apply and fast turnaround
June 22, 2026
Quick and easy
July 22, 2026
Speed at which the claim is handled is…
Speed at which the claim is handled is why I like the service.
You simply fill in a form - not the best online form because if you have an eye test with an eye health test and prescription glasses, you need break this down into two entries and then you need to decide, which two combinations best fits the scenario.
Add your receipt - receive confirmation straight away and a few days later you are reimbursed. Simple :)
July 2, 2026
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