I really like this service. I appreciate the time the doctors take to answer questions and more. I used it tonight and many times in the past. Thank you, Healthtap!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not sure why they sent me this survey MONTHS after I canceled my account (and after I had to get help from the fraud department at my bank to reverse several arbitrary charges they made after my acc... See more
Company replied
I’ve only asked general questions and the answers I got were from doctors in specialties not related at all. It dawned on me after reading my second answer that this just isn’t reliable. Your question... See more
Crap! So this is why my doctor is on HealthTap to get extra cash for responses and not responding to my email questions through regular hospital visits and wanting to know more about my condition. Of... See more
Company replied
Company details
Written by the company
Your personal doctor, one tap away. HealthTap is a virtual-first, affordable urgent- and primary-care clinic, providing top-quality physician care nationwide to Americans with or without insurance. Our proprietary, easy-to-use, and innovative apps and electronic medical record apply Silicon Valley standards to effectively engage consumers and doctors online to increase the equity, accessibility, and efficiency of ongoing medical care for consumers, providers, employers, and payers. In addition, with HealthTap, businesses can offer virtual primary care to employees for less than the cost of free coffee. HealthTap’s US-based board-certified physicians are available throughout North America. For more information, visit www.healthtap.com.
Contact info
2465 Latham Street, 3rd Floor, 94040, Mountain View , United States
- support@healthtap.com
- www.healthtap.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a video chat with a doctor
I had a video chat with a doctor who was able to get me some medicine for my chest congestion.
Consistently high quality answers
Consistently high quality answers to patient questions.
Good platform for giving advice
Good platform for giving advice. Many questions too vague, too broad, lacking details
Easy to use
Easy to use. Convenient. Give peace of mind. Would highly recommend. Seems logical and helps free up from going in for minor medical worries
Healthtap has been the greatest thing…
Healthtap has been the greatest thing for me in my life. It has helped me at 2am when im not feeling well, by having a virtual consult with top doctors. It has been there for me more than any doctor I have had before. The innovation and brilliance of this platform is by far the greatest thing i have experienced thus far on the internet. Great job HealthTap.
This site is a great way for people to…
This site is a great way for people to receive guidance about medical questions from experts in the field. The Doctors are available for consultation and also provide pro-bono answers for everyone who writes in, giving an excellent service to the world-wide community.
Excellent app
Dr Nguyen is always prompt and through…
Dr Nguyen is always prompt and through .
I will continue to use Health Tap.
Psychological Treatment Changes Needed
The program is great from the view of a medical patient. However, from the viewpoint of patients with psychological conditions, the program is lacking.
First, the rates for brief consultations may be adequate, but there is rarely such a thing as “brief” therapy in the way medical consultations occur. “Brief” in psychotherapy still requires a personal, family and medication history.
Secondly, one or two follow up sessions are often necessary. As follow-up sessions are determined, the 30-50 minute sessions are an additional fee that confuse many patients who barely comprehended the medical service they signed onto.
SOAP notes are convenient for medical cases, but psychological notes often entail two files. The separate file is for the purpose of noting a process that must build toward obtaining information patients conceal from doctors until a level of trust is established over several sessions. For example, if a patient complains about depression, the art of the therapist is to build toward revealing any hidden causes, such as abuse or substance dependence.
Finally, psychological records are generally only peer reviewed by other trained therapists. In addition, the separate case notes can not be subpoenaed. When a patient knows that any doctor can access their secrets, they are unlikely to be willing to reveal them.
To make this program viable for psychological treatment, these issues need to be addressed!
Great information and trust!
I love HealthTap!
I love HealthTap! I’ve used it many times and the doctors are always very helpful and professional. It also takes the worry out of walking into a doctors office and risking getting something worse than you already have.
My favorite healthcare organization
My favorite healthcare organization, would stack us up against anyone, look at our reviews from customers !
Outstanding venue for free basic health…
Outstanding venue for free basic health advice
Provides opportunity for people to gain…
Provides opportunity for people to gain health knowledge and get advice from American trained physicians at no cost. Also provide paying patients high quality prime telemedicine care
Tell mds of new appt by text rather…
Tell mds of new appt by text rather than by email
Real free advice
Best platform I have seen for patients to get quick expert advice even if that advice is see a doctor in person. Great resource especially for people who don’t have regular access to a doctor or specialists!
Succinct
An excellent site. Allows patient to ask succinct health care question. Allows practitioners to then give them direction in obtaining health care.
Healyhtap does not bring any benefits…
Healyhtap does not bring any benefits to day to day life.
Especially in conjunction with corporate. Even more. The monitoring of data and privacy related subjects are a big concern.
The first time I used Health tap I was…
The first time I used Health tap I was pleased. I needed budesonide for my ulcerative colitis and and va did not have this.
Next I asked for Tamiflu to have on hand if my son came home with flu symptoms. The response was from a jack dumb physician who said it was not for prevention.
If one were to look up the use of Tamiflu, it states that is if for "prevention" for the common flu!
I will neve use healthtap again as it has juvenile ignorant as doctors on it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








