Heartland America Reviews 

945
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable pricing, wide selection of interesting items, and the overall high quality of the products available. People also find the online platform extremely easy to navigate, noting that placing orders is quick and efficient. Shoppers consistently mention the prompt customer service and the helpful assistance provided when modifications are needed. Though some customers experienced issues with defective merchandise, unexpected product variations, or shipping delays, these were specific situations. A few other people also felt that occasional communication difficulties or unhelpful staff responses detracted from their overall satisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, variety, and affordability. Consumers frequently... See more

Order

Clients share positive opinions on order, highlighting how fast and easy the process is both online and... See more

Price

Customers consistently note positive experiences with price, highlighting fair costs, great savings, and... See more

User experience

Customers had positive experiences with user experience, consistently praising how easy it is to find items... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had received an e-mail from Heartland America giving me a $10.00 off coupon (JUST4U). However, when I tried to add the coupon code at checkout, a message stated this was an invalid promo code. So,... See more

Rated 5 out of 5 stars

I have shopped online at Heartland for a few years now. They offer excellent, durable products at fabulous prices! More importantly, their customer service team is top notch. I have never been dis... See more

Rated 5 out of 5 stars

Very easy to navigate your website. I particularly like the live videos of the products. Showing the item in the hands of another person gives a much better idea of the function, size etc. Everything... See more

Rated 5 out of 5 stars

What made my experience great was that I found something that I really wanted, and the price was perfect! And the process to order it was very easy to do and before I knew it, it was delivered to my f... See more


Company details

  1. Online Marketplace

Information provided by various external sources

Heartland America is a world-class catalog and internet company providing quality products at value prices. Our mission is to delight our customers through product, price and service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

945 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(945)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

It was too easy to place the order.....and the order shipped within less than 24 hours.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Service tool cart

The package was delivered the day they said it would arrive. The box was a bit tore up. But I opened it up and everything was OK. all the parts were there. Now I will have a project for the missionaries to put together ❤ 🙂 for me.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Just discovered Heartland = Competence Trust feels like joining the Family

Just discovered Heartland in process of shopping for a self start propane fuel electric generator. After shopping all the big box boys [wal mart, sam's, amazon, home Depot, etc.] found just what I was looking for at an unrivaled price, description, features! Head and shoulders above other offerings. On top of that... able to directly, immediately TALK TO A REAL PERSON !! (Sheri "with an I") having a real, down home warm interchange (Sheri a new hire herself). PERSONABLE. Bless Her Heart. Immediately felt TRUST. Sheri signed us up for all the appropriate programs. Ended with a most affordable bottom line! Competent placing our order, taking charge info !!! Warm friendly confident competence! What a welcome contrast to the usual modern "assembly line = algorithm ("talk to our robot") menu driven experience, Same day signed up as a customer and felt like "one of the family". iE "TAKEN GOOD CARE OF" Even informally dropped a few stories, yet all facts diligently recorded and quality assured! Reminescent, to this Baby Boomer, of American Being Great Again!

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer care!

Your employee that worked with me had never seen what was happening. He worked with me for at least 30 minutes. And then also called me back after we hung up with another idea. He went out of his way to give excellent customer service!

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

I appreciate the customer service…

I appreciate all the items you offer and the affordable pricing. There was an issue with the pricing when I checked out and I did not realize it. However I was contacted by Scott Mitchell and he explained what had happened and the solution he had for it. That meant a lot to me. What great customer service!
Debi

December 1, 2025
Unprompted review
Rated 4 out of 5 stars

Research led me here.

I checked out what product I wanted by comparison on Google. Then checked on Amazon. They had the brand but not the model I wanted but listed Heartland America as the supplier. Went to their site directly and found the model I wanted but ordering was easy and straightforward. I could even ship it to our family member who it was a gift for.

November 21, 2025
Unprompted review

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