Hear USA Reviews 6

The offices were clean and comfortable, and the staff were polite and professional. They might provide you a competitive price if you are paying "out of pocket", as they advertise "price match guarantee". But that is NOT available for insurance customers. My Kaiser (insurance) has hearing aid allowance that should fully cover premium hearing aids, but the price HearUSA quoted was almost double market price, and would have me paying thousands of dollars over my Kaiser allowance. HearUSA and Kaiser are partners, they are owned by the same parent company. Kaiser members can only get hearing aids from HearUSA, and any HearUSA can charge any Kaiser member any arbitrary price for any hearing aid, there is no pricing transparency.

testing and customer service did address my recently purchased hearing aid issues to my satisfaction

My hearing aid broke again on June six took it back to be fixed it is june 25 called them last Fri like always no one answer phone but a robot left message to call me to let me know what going on with my hearing aid well they still haven't returned my call back to let me know what going on with hearing aid so far as I'm concerned they don't care about customers so they can keep the hearing aid I'm going to go to a better hearing aid company like miracle ear and just pay out of pocket HEAR USA sucks and is a bootleg company

I would have given this provider 5 stars until a month ago. My current rating (3 stars) is an average of then and now (1 star).

I have been a client at HearUSA in Glastonbury, CT (which is owned by Signia) since 2022. At that time, they were in my insurance company's network, and they had an Audiologist (Doctor of Audiology) on staff. He left after a few years (without notification to his patients), and was replaced with a "Specialist" (not an Audiologist). The replacement, however, was highly experienced, and I received quality care for about a year. Because of changes in my hearing, after a trial, I purchased the highest technology prescription hearing aids available. The price--$9,000-- was more than double the cost charged by other providers, but it should have been covered by my insurance, and included unlimited service appointments and parts for 3 years; hence, the higher price. (Medical practices charge less for the HAs, but visits for programming adjustments are not covered by insurance and patients must pay $65 or more per visit.)

I learned the following week that 2 days after selling me the HAs, the Specialist left HearUSA for another position (in sales with a manufacturer). He did not tell me, at the time I bought the HAs that he was leaving in 2 days; otherwise I would not have bought them.

The HearUSA office in Glastonbury, CT, does not intend to replace the Specialist who left--with another technical staff member with any credentials. So now, the only professional staff member is a technician, who thus far has not been able to adjust my new HAs properly. Because he has double the client load as previously, having assumed the full load of the one who left, it is impossible to get an appointment in a reasonable amount of time. Previously, I could see someone within a week or less.

Moreover, HearUSA is no longer in my insurance company's network, so I will not be reimbursed the $9,000 that I paid.

The quality of the company has gone downhill since 2022, first by no longer having an Audiologist on staff, but also by decreasing its remaining technical staff by 50%.

I had recommended this company and office wholeheartedly initially, but now I would say: Avoid it at all costs.

Another example of this office admin's complete inefficiency - for the second time she had not entered my appointment in to computer. North Bergen HearUSA on Bergenline is very disappointing. Look for a more reliable company.

These people hear but do not listen
Stop arguing with clients
Yvette at the Mesa location obviously does not like her job
Very unprofessional !