Heatforce Reviews 

802
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and friendly during installations, often noting their respect for property and tidy work. Many highlight the excellent service, from initial communication and helpful support to quick and smooth installation processes, with teams frequently providing thorough explanations. However, some customers noted significant dissatisfaction with ongoing issues related to their heating systems and boilers, reporting persistent problems and a lack of effective resolution. This included unhelpful customer service responses, broken appointments, and prolonged periods without proper functionality.

What people talk about most

Service

Consumers find service to be ambiguous, with many praising the professional and comprehensive service,... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many customers praising the helpful and... See more

Product

Clients share ambiguous opinions on product, with some customers recommending it for solar needs and praising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had boiler issues for some time was recommended to go to British Gas who stated boiler was not repairable They gave quote HEATFORCE recommended by friend Quote for same boiler with 10 year war... See more

Company replied

Rated 5 out of 5 stars

The Heatforce installers were professional, friendly and very efficient. They worked well as a team. Our solar panels, EV charger and battery were fitted quickly and with a minimum of disruption. We... See more

Company replied

Rated 5 out of 5 stars

Just had our solar panels installed by Heatforce, I can't praise them enough, every trade that came to our property, scaffolders, electricians and installers were all very professional, treated us and... See more

Company replied

Rated 5 out of 5 stars

In January this year, my mortgage company offered me a five year 0% green loan for solar panels and an ev charger, so I did my research and picked Heatforce. I spoke to them in February and they were... See more


Company details

  1. Solar Energy Company
  2. Boiler Supplier
  3. Heating Contractor
  4. Boiler and Heating Service
  5. HVAC Contractor
  6. Plumber

Written by the company

Heatforce holds contracts with local authorities, housing associations, charities, and utility companies to deliver plumbing, heating, and renewable services. Each year, Heatforce installs thousands of gas and oil boilers, fits hundreds of bathrooms, services thousands of central heating systems, and supplies and installs hundreds of fires, fireplaces, and Solar PV Systems.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

802 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(802)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Familiar face can make a difference

Very happy with Huw and the work he did to fix the problem. Nice to see a familiar face as I knew he could be relied on to do a great job just like he did servicing my boiler last year. Knows his stuff and cracks on with the job in hand.

June 25, 2024
Unprompted review
Rated 4 out of 5 stars

Very courteous and polite engineer

Heatforce attended for our annual boiler service and the engineer was prompt and courteous. I had to ring them the following day as the boiler pressure gauge was rising. The same engineer attended that same afternoon after ringing me to tell me when he was attending. He explained the fault and rectified it in a few minutes.

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Annual heating boiler service.

The engineer telephoned to say he was on his way, and arrived at the time he said. He was friendly and polite, and carried out the boiler service without any fuss. The boiler area was left clean and tidy. Thank you.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable Service

The engineer rang to say he would be with me in half an hour, he arrived on time, the work was carried out quickly and efficiently,without any problems.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Sockets and extractor fans

As part of our ECO4 upgrades, we had a visit from Dallas from Heatforce to refit our electrical sockets and install our extractor fans etc. Dallas was excellent, he explained the process and worked swiftly to complete the task - he also resolved a couple of additional issues with our wiring that he came across whilst doing the refit. He was extremely professional and knowledgeable and even answered some of our questions about solar panels and battery storage etc. that are due to be installed shortly. He cleaned up after he finished and tested everything to ensure all was well. He was extremely polite and was a credit to Heatforce ..... highly recommended

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Nice, polite Engineer.

My engineer arrived on time, was polite and friendly, got on with the job and filled in my paperwork correctly to keep my warranty up to date. Very happy with the service.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Dallas provided an excellent service

Dallas provided an excellent service, he was professional, polite and efficient.
Everything was left clean and tidy after installation, which is needed at a pensioners property.
He explained how the system worked.

Dallas is a credit to the company.

May 30, 2024
Unprompted review

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