Heath Crawford Reviews 

1,725
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,681 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and extremely knowledgeable, ensuring that every single question is answered clearly without any unnecessary sales pressure. People deeply appreciate how straightforward the entire arrangement becomes, removing all the usual complications associated with finding proper healthcare coverage independently. Some people also felt that the personalized attention made a massive difference in tailoring policies precisely to individual family budgets and unique needs. Reviewers consistently highlight substantial financial savings on their annual policy renewals, making the professional guidance an incredible value for money overall.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their knowledgeable, friendly, and efficient approach... See more

Service

People report overwhelmingly positive experiences with the professional and attentive service provided.... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their helpful and... See more

Price

Consumers find price to be a source of great satisfaction and appreciation. Reviewers frequently highlight... See more

Value for money

Clients share positive opinions on value for money, consistently expressing satisfaction with substantial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Heath Crawford quickly understood what I was looking for and suggested the best solution. I was very pleasantly surprised by the cost, which was about a quarter of what my present insurer was offering... See more

Company replied

Rated 5 out of 5 stars

Great service from both James and Henry. I never felt rushed or intimidated when I needed something explained. Henry was very patient and extremely efficient at returning calls . He worked for me at... See more

Company replied

Rated 5 out of 5 stars

I love dealing with is company, they always seem to get me the best deal out there. Gregg Turberfield is great, he always ensures the best deal, he’s responsive and really seems to take care of my com... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with the service offered by Scott Souter of Heath Crawford. I was able to secure a better policy for my medical insurance at a much cheaper price than my previous one. Scott expl... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Health Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Agency
  6. Life Insurance Agency

Written by the company

Heath Crawford are a family-owned and managed insurance broker based in Watford, Hertfordshire. We are committed to providing an outstanding level of customer service to our clients who include small and medium sized businesses and individuals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,725)

1,710 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good contact...clear and helpful

Good contact...clear and helpful. Thank you.

August 22, 2026
Heath Crawford logo

Reply from Heath Crawford

We value your feedback, Heather. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team

Rated 5 out of 5 stars

Helpful

My agent, Sophie, was quick, efficient and very helpful.

August 21, 2026
Heath Crawford logo

Reply from Heath Crawford

Thanks for the review, Claudia. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team

Rated 5 out of 5 stars

Great advice for best deal

Comparisons were made for the best deal that suited me. Customer interest put first and useful advice

August 26, 2026
Heath Crawford logo

Reply from Heath Crawford

Thanks so much, Anne, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team

Rated 5 out of 5 stars

Renewal without fuss at lower premium

There is great human touch with this company, and it comes with competitive pricing and knowledge of the product.

August 26, 2026
Heath Crawford logo

Reply from Heath Crawford

Thank you, Tess, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team

Rated 5 out of 5 stars

Ziggy was so helpful

Ziggy was so helpful. Equal measures of professionalism and friendliness. I felt confident that he would find the best outcome for me and he did not disappoint. I would happily recommend him to my friends and family.

August 26, 2026
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Reply from Heath Crawford

We value your feedback, Lorna. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team

Rated 5 out of 5 stars

Excellent

Excellent, friendly and efficient support, looked at whole market and listened to our requirements then recommended the best option.

August 21, 2026
Heath Crawford logo

Reply from Heath Crawford

Thanks for the review, Garry. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team

Rated 5 out of 5 stars

Speedy efficient effective and pleasant…

Speedy efficient effective and pleasant service

August 21, 2026
Heath Crawford logo

Reply from Heath Crawford

Thanks for the review! We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team

Rated 5 out of 5 stars

Simple

As with last year when I intially took out a policy with you the experience was simple and professional thank you

August 25, 2026
Heath Crawford logo

Reply from Heath Crawford

Thank you, Jamie, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team

Rated 5 out of 5 stars

Clear and informative

Ross was clear, informative, explained well, cut out extraneous info, knowledgeable. I appreciated the info, clear choices and some guidance as well as quick responses and setup in order to meet my sudden change in circumstances.

August 25, 2026
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Reply from Heath Crawford

We value your feedback, Julee. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team

Rated 5 out of 5 stars

Honest

Honest, courtesy. Knowledgeable.

August 25, 2026
Heath Crawford logo

Reply from Heath Crawford

We appreciate your kind words, Steve. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team

Rated 5 out of 5 stars
Heath Crawford logo

Reply from Heath Crawford

Thanks so much, Sally, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team

Rated 5 out of 5 stars

Healthcare renewal was managed…

Healthcare renewal was managed efficiently and professionally and they even managed to have the renewal quote reduced in cost which was a great surprise.

August 25, 2026
Heath Crawford logo

Reply from Heath Crawford

Thank you, Ian, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team

Rated 5 out of 5 stars

Sophie was excellent i transfered my…

Sophie was excellent i transfered my policy over and even more enhanced than before
All sorted in the same day .
I would highly recommend this company

August 25, 2026
Heath Crawford logo

Reply from Heath Crawford

We value your feedback, Alan. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team

Rated 5 out of 5 stars

Someone listened and understood my needs

This was made so easy and simple to understand plus with an amazing price to all my needs
Many thanks

August 24, 2026
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Reply from Heath Crawford

We appreciate your kind words, Caroline. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team

Rated 5 out of 5 stars

Greg was friendly and efficient and…

Greg was friendly and efficient and answered my questions promptly enabling my wife and I to make an informed decision regarding our medical insurance renewal.

August 24, 2026
Heath Crawford logo

Reply from Heath Crawford

Thank you, Alan, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team

Rated 5 out of 5 stars

Heath Crawford quickly understood

Heath Crawford quickly understood what I was looking for and suggested the best solution. I was very pleasantly surprised by the cost, which was about a quarter of what my present insurer was offering. I took out a policy in the same call and am very satisfied with their service.

August 19, 2026
Heath Crawford logo

Reply from Heath Crawford

We value your feedback, Simon. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team

Rated 5 out of 5 stars

Scott was really helpful and took time…

Scott was really helpful and took time to understand exactly what I need and then found the best match at a reasonable price

August 24, 2026
Heath Crawford logo

Reply from Heath Crawford

Thank you Mandy for your wonderful review! We're thrilled you're happy with our services. Your support means the world to us!
-The Heath Crawford Team

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