I received an email confirmation of my booking the day before but no one turned up at the airport. When I asked why I was told that they required a deposit but this was not mentioned in the email con... See more
Company replied
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See what reviewers are saying
On the day of travel the service was excellent and smooth, and it was easy to be in touch with the driver. I didn't have to wait at any point, and I'd give top marks for the whole experience. The only... See more
Company replied
We were more than happy with our taxi experience, excellent driver, kind and courteous and helped with our bags, would definitely recommend and will use again. Thank you
Company replied
Honestly, I had my best Taxi service so far since I got to the UK 12 months ago with this organisation. Excellent communication and services. I would recommend you any time, any day. Thanks guys... See more
Company replied
Company details
Written by the company
Taxi quote is simple to get from Heathrow taxis, we collect fare from UK licensed taxis and offering more reliable and comfortable journey without any booking fees
Contact info
450 Bath Road, Longford, UB7 0EB, London, United Kingdom
- 020 3582 6113
- info@heathrow-taxi-booking.co.uk
- www.heathrow-taxi-booking.co.uk
3.4
Average
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No one turned up despite email confirmation
I received an email confirmation of my booking the day before but no one turned up at the airport. When I asked why I was told that they required a deposit but this was not mentioned in the email confirmation. It confirms that I will pay in cash on the day. Very poor communication - will not use again.
November 1, 2022
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We would take necessary action to ensure this is not repeated in future and hope to serve you again next time too with better experience with us.
Although they claim free cancellation…
Although they claim free cancellation if > 24 hours this isn't true, they will charge you 30 GBP!! Also super rude. Would NOT recommend.
September 27, 2022
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We would take necessary action to ensure this is not repeated in future and hope to serve you again next time too with better experience with us.
Good service
Good service. Nowhere has I come across such a prompt and simple service. Thank you for all those days when I asked you to help me on the last 100 meters
June 12, 2022
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
Very convenient lovely services
Very convenient lovely services. Enjoy a lot
August 23, 2021
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
Excellent service!
August 21, 2021
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
Unfortunately this service isn't clear
Unfortunately this service isn't clear. We booked and paid on 19th August. We received no confirmation of payment and their system showed unpaid. We wrote emails to no avail. The car was for 21st August. After awaiting reply and checking again on their system it still showed unpaid on the 20th. Nervous that we would miss our flight we had only one means to contact via their website chat. We reached out and chatted with an agent who provided a driver name and phone number. We immediately contacted the driver only to find that the phone number was fake. We asked to cancel but received no reply. We had to charge back via paypal.
August 20, 2021
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We would take necessary action to ensure this is not repeated in future and hope to serve you again next time too with better experience with us.
We were more than happy with our taxi…
We were more than happy with our taxi experience, excellent driver, kind and courteous and helped with our bags, would definitely recommend and will use again. Thank you
June 27, 2021
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
Excellent Service
Excellent Service very efficient and lfriendly definitely will use again
May 30, 2021
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
Excellent service and communication.
May 30, 2021
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
Best taxi service I’ve ever had
Best taxi service I’ve ever had! On time, polite, efficient and caring! Highly recommend!!!
William Truscott
Aon Insurance Broking Vice President
May 12, 2021
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
Great service at a good price
Great service at a good price. The only issue was that my flight arrived early so I had to wait for a bit before the driver could collect me but once he did, he was fast and got me home quickly. I would recommend this service and would use it again.
May 6, 2021
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
Will definitely use this service again!
On the day of travel the service was excellent and smooth, and it was easy to be in touch with the driver. I didn't have to wait at any point, and I'd give top marks for the whole experience. The only point to improve would be the booking phase, as it didn't go as smoothly as expected. However, don't be put off by that–the customer service is great and even though some of the booking interfaces don't work perfectly, they'll respond to any queries quickly and sort things out. Thank you, I'll definitely use your services again!
April 13, 2021
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
Driver arrived on time and got us to…
Driver arrived on time and got us to our Heathrow pretty quickly. Professional service, and I will definitely book with them again.
March 30, 2021
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
Easy to arrange & arrived on time
Easy to arrange & arrived on time . Good service
March 10, 2021
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
Superb service
Superb service. Driver was on time and communicated effectively to find out exactly where I was for pickup. The taxi was clean and comfortable and the driver was friendly. I would use this service again.
January 29, 2021
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
Driver was on time and very pleasant
Driver was on time and very pleasant, taxi was very clean would use again and recommend without fail
January 18, 2021
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
Easy to book and cost effective
Taxi booking was very easy, cost was very competitive, driver was good and humble, journey was totally safe and good.
January 16, 2021
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
An excellent service
The driver arrived on time and was pleasant, helpful and courteous at all times.
I will certainly use this company again.
January 7, 2021
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
On time pick up and a pleasant and safe…
On time pick up and a pleasant and safe drive. Will book and use again.
December 30, 2020
Unprompted review
Reply from Heathrow Taxi Booking
Thanks for your feedback which is duly noted and truly appreciated. We are glad that you had a pleasant trip with us and hope to serve you again next time too with an even better experience with us.
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