Heathrow Airport Reviews 

The amount of money they charge for parking is clearly not being reinvested into using reliable technology or hire competent people. I prepaid parking months ago yet had to wait for someone who was just having a chat with his mate and not answering the call firstly then finally picked up and took 5 minutes to find my booking. Absolute shambles.

I will avoid BA if I can. They are only in business because they are a monopoly. Terminal 5 is a prime example of automation gone wrong. I couldn’t find staff to help during check in. I was allowed two bags to check in but was travelling with one and it would not let as I was a few grams over the limit. Airports in developing countries run better than this terminal. Never again if I can!

Avoid the terminal 2 and 3 long stay car park. Waited 35 minutes for shuttle bus from terminal 2. Never again.

90 minutes appointment took 240 minutes travel to the site to overcome bad weather absolutely amazed after error of the error. Despite making it absolutely clear to the receptionist what I needed wrong back window was ordered then advised by the receptionist wrong screen had been ordered because my number plate was on a different vehicle number number plate. Yes that was case 8 years ago.
Then finally, an expensive non-sleep boot cover kept mow them

One of the worst Airports. No where to relax and sit outwith the restaurants between connecting flights.

Every single person we interacted with at Lond Heathrow was pleasant and friendly (in the Delta/Virgin Atlantic side of the airport and accompanying services). The person Delta checkin counter especially was helpful and pleasant. So many times in big city airports in the U.S. like New York/La Guardia you come across people angry and aggressive and generally unpleasant. Thank you!

Discrimination and rude staff ,
avoid this airport

Generally have an okay experience at Heathrow but today was the worst experience I've had at T5 North side prior security checks. Boarding pass did not scan through despite QR code or boarding pass therefore I was directly to a manned station by a member of staff. Another staff proceeded shouting at me despite me doing the right thing and kept speaking to me in a condescending way despite my explanations. When I proceeded to queue in another line, he quickly directed the causcasians to a quicker line and when he saw me, he stopped. It's disgusting behaviour especially when this member of staff is of ethnic minority treating other types/females other than Caucasian differently.

Terminal 2 Security extremely slow despite being 6:00 AM, I was under the impression they’re doing it purposely.
Toilets filthy (I’ve tried 3, one of them was totally blocked). Shameful

The staff at Heathrow airport are great. I did something stupid and left my bag in the ladies restroom. I didn't realize this until I went through the passport checkpoint. Once I got in contact with the correct team, they were so very helpful and kind. After one of the security team searched the the area, my bag was found, with all the contents still inside it.

Delayed flight, followed by 5 planes stuck on the runway tonight for an hour awaiting a stand.

Eventually got in, no bags arrived this was affecting several flights. Question of over 1000 passengers queuing for information being told bags it would be upto 4 hours.

Due to travel again tomorrow I have no luggage or change of clothing for my weekend away.
Felt like I was arriving into a third world. Leave travel to Gatwick and close Heathrow down.

Smells like a urinal, and this is supposed to be a 'designer' smell. Really puts me off using the airport. T3

⁸The most rude workers, impatient, bad tempered, pushy and the list goes on. Embittered lot to say the least. The worst first impression ever. The airport is a total mess, disorganized and very hard to navigate. The information desk is of no help on top of being extremely rude, and no one who works at the airport knows where anything is or they pretend they don't know so they don't have to help you. I would definitely NOT recommend this airport. If I could give it a zero I certainly would! Boy was I glad to leave the UK!

Heathrow lost property are thieves...
My tobacco went missing but my make up in same bag was found.....£40 in value and they want to charge £55 to return charging is ridiculous one of the charges is £15 dangerous good....with??????
Absolute thieves

Airport Taxi racket run at T5. We booked an Uber but it was delayed so we went to the taxi rank where the driver said he would do the 2.4m journey for £35 as per the uber. The yellow jacketed queue manager then stuffed his head in the taxi and told the driver that the fare was £50 - less than two and a half miles - (I am aware that the asirport charge £8 for drop off/collection) what is going on!?

I get stressed at the thought of using this airport. The staff are vile you go a long way to find a friendly helpful face here. They do a great job of being as obnoxious as unfriendly and unhelpful as possible. We all know security is important since our country has changed so much, but travellers don’t have to be spoken to and treated like idiots. Too many employed doing very little. Funny seeing a woman wearing face covering in an airport where security and facial recognition is upmost to security, staff are able to cover theirs.

Car park charges 8£ , drop off 7£
Scamming the people every day . Making millions ever day.
Shame on them.

private hire and minicab waiting area at Heathrow Airport.
The Most dirtiest toilets in uk

Shockingly bad service at T5. Bad enough that the plane was parked remotely but it took over half an hour to get everyone off the plane and to the terminal. Once in the terminal that's when the joke really started. To get to flight connections you go upstairs, but the escalators were not working. Instead the ground staff channelled hundreds of passengers down to two lifts.
We tried explaining to ground staff that our connecting flight was within 20 minutes. One told us to queue up like everyone else, the other tuned around and walked off without saying a word.
When we eventually made it to flight connections we were too late and had missed our flight. Ended up queueing for another 30 minutes to speak to BA staff where we had to reschedule our domestic flight which was 8 hours later.
Verdict, I can't give less than 1 star (unfortunately) but if you have the opportunity to fly from an alternative airport, take it. The staff here dont care and are not interested in helping.

Over 1 hr wait for bags. It’s the same story every time.
Why is it that Heathrow is possibly the only airport that keeps getting worse?
Your story on staff shortage was relevant 8 years ago and still you’re terrible.
Does your mangement not have any KPIs, metrics or do they just get paid for showing up!