These people are top class, and it was shown by the service they provided when I lost my keys in the car on the way to Heathrow. A call and they were found, but it was the effort they put in to ensure... See more
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The company responded very prompt to my schedule change. Had contact phone numbers for any problems that may arise. Driver called me 30 minutes before arrival to make sure we were all on the same page... See more
Company replied
Great service. The driver was waiting for us at the arrival gate and escorted us to the car. Very courteous. Very polite. Professionally dressed. The service was excellent getting us into downtown Lon... See more
Highly recommend Heathrow Shuttle! We used them for a wedding we had about 2.5 hours outside of London and they were professional, courteous, quick to reply, on time, and all around extremely easy to... See more
Company replied
Company details
Written by the company
Heathrow Shuttle is a London based Transportation Service Provider, offering airport transfers, seaport transfers, tours and sightseeing services anywhere in the UK. Serving London Heathrow, Gatwick, Luton, London city airport, Southampton, Dover, Harwich 24 hours a day 7 days a week. Offering you the cheapest airport transfers in London City to & from all major airports mainly Heathrow Airport.
Contact info
London, London, United Kingdom
- 0044 845 415 4268
- hs@heathrowshuttle.com
- www.heathrowshuttle.com
These people are top class
These people are top class, and it was shown by the service they provided when I lost my keys in the car on the way to Heathrow. A call and they were found, but it was the effort they put in to ensure that the keys were retrieved and delivered to the driver on our return a week later to ensure we had no delays or problems that shows just how far they went to assist their customer. We have used them many times, and this is just typical of their servcie many thanks
From LHR to hotel
From LHR to hotel - driver was on time and courteous. From hotel to LHR - there was a tube strike and the driver had to battle his way to the hotel and then to LHR. He was calm and patient even though he had a 4 hr roundtrip. This was Sept 2025
Great service & experience
Great service. The driver was waiting for us at the arrival gate and escorted us to the car. Very courteous. Very polite. Professionally dressed. The service was excellent getting us into downtown London. Highly recommended as a seamless transportation option from the airport. Have already recommended the service to travelling friends, colleagues and family
Our driver was better than on time
Our driver was better than on time. She was about 10 minutes early and pulled up very close to where we ere waiting. Very personable and efficient. A great driver. We were ble to sit back and enjoy the the ride. I will definitely use them again,

Reply from Heathrow Shuttle
The service we received was excellent
The service we received was professional, prompt and the drivers delivered very good customer service.

Reply from Heathrow Shuttle
Our driver was the best when…
Our driver was the best when communicating our pick up. He made use of our time and was very available when we needed him. We couldn’t have asked for a better pick up experience.

Reply from Heathrow Shuttle

Reply from Heathrow Shuttle
The best heathrow transfer I’ve had…
The best heathrow transfer I’ve had ever over a 50 year travel history – our driver Alex was just the best from the text he sent letting us know what package Reclaim number and if there was a delay to his bright and cheerful greeting his driving in the speed of which he got us home– it just couldn’t have been better – 11 out of 10 – thank you thank you thank you

Reply from Heathrow Shuttle
Heathrow transport
Driver was on time and courteous. He was very helpful with the luggage and made sure we were comfortable for the drive.

Reply from Heathrow Shuttle
It was a very pleasant experience with…
It was a very pleasant experience with this company.

Reply from Heathrow Shuttle
Highly recommend Heathrow Shuttle
Highly recommend Heathrow Shuttle! We used them for a wedding we had about 2.5 hours outside of London and they were professional, courteous, quick to reply, on time, and all around extremely easy to work with and book. We would definitely use them again!

Reply from Heathrow Shuttle

Reply from Heathrow Shuttle
Excellent
shuttle was convenient and easy to book. Service was great and on time and driver was friendly. a good experience.

Reply from Heathrow Shuttle
Good experience, no hassles
Good communication, friendly driver. Easy, affordable booking for a large van with clear email and text communication.

Reply from Heathrow Shuttle
No way will I ever use the shuttle
No way will I ever use the shuttle. How stupid was it to change the name to french "la shuttle" when the french are sending illegal immigrants over here

Reply from Heathrow Shuttle
Driver was great.
Driver did a great job. No problem with our massive amount of luggage. On Time. Pleasant. Driving was excellent.

Reply from Heathrow Shuttle
The driver was right on time picking us…
The driver was right on time picking us up from the cruise terminal. He helped us with our luggage and was a remarkably good driver on some busy roads in London.

Reply from Heathrow Shuttle
Second time using Heathrow Shuttle
Second time using Heathrow Shuttle. Very reliable, timely and professional. Makes travelling to the airport with two young children very easy! Would highly recommend

Reply from Heathrow Shuttle
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