Heatso Reviews 

I had contacted the helpline on a Sunday night got an email early on Monday. Larry was super helpful and responsive helped me troubleshoot my issues and turns out I didn't need new parts at all I just needed to have Larry's helping hand explaining different troubleshooting options based on error codes. After a few emails we seem to have resolved the problem. So in the future if I have any needs I'm definitely coming back. If there was an option for six or seven stars I would give it.

If there was a category for 6 Stars, David the Sales Consultant at Heatso & Tony at the Warehouse in Southern California, deserve it.

David patiently & thoroughly took every step making sure I got the far superior unit that I didnt realise would even fit or work in my space & then walked me through all the details.

And there were a lot of details with my Custom Expedition Truck.

Then Tony broke some Rules & got me the unit 24 hours earlier, in person, during their high season.

White Glove Service.

6 Stars are deserved ...

From ordering to delivery, everything went as promised. It’s reassuring to know what to expect each time.

Worst customer service and experience and Constantly pointing the finger at the customer while simultaneously admitting to bad parts or lack of experience with leaking parts. WE DO NOT RECOMMEND THIS SUPPLIER.

I have a 1989 VW Westfalia camper van. It came from the factory with an Eberspaecher gasoline heater. While it worked ok it was clearly getting old and began gto need a lot of maintenance to keep it running. The new Eber uses much more modern technology, is smaller and yet performs much better. The people at Heatso were very helpful throughout the installation process.

I would rate this company 0 stars were I able to. Listing error and refusal to take responsibility for that error and issue me a refund led to me filing PayPal and Visa disputes. 10-15 percent more expensive than competition on Google Shopping. In addition to a short 14-day return policy, a 20 percent restocking fee, transaction fee of 3.5 percent, and handling fee are buried in their terms and conditions. I recommend giving this company a hard pass. Grateful to PayPal and Visa!

I purchased a floor model SureCal 30 liter / 7.9 gal Vertical Single Coil Calorifier for the savings. I unfortunately did not receive the installation instructions with the unit. I asked for a copy ahead of time to plan the install. The installation info link they sent was for a different model and voltage. After calling and waiting on line, the person on line was helping the support department and was not a lot of help, but the person beside him answered my questions. I can tell you that they could do a lot better job with installation instructions and you should sell a install kit for the 15mm connections. It is impossible to find anything in the US that will work with them. I had to remove them (trash the 15mm push on connections) and bolt directly to the connections. This was time consuming and a little misleading from the original information of the description of the item on their website. And stop the email ticket shit with the support department, it slows the whole process of asking questions. The product works great for my sailboat, great hot water!!! But get your act together, please.

Read the return policy! First they ignored my request for return from the online form, then I had to go through multiple steps to get my return. Filled out a form. Sent it email AND with the item. Then they kept nearly 20% of my purchase.

We had the most amazing customer service and support from Heatso! We ordered (2) Espar heaters, install kits and sets of accessories from them and are so pleased with the service and pricing that we received!

We were working with another vendor (mistake #1) and they completely dropped the ball (mistake #2). We were on a tight time frame to get the units delivered to us in Fiji before we left for NZ (we are on a boat). We ended up calling Heatso on Thursday, they had everything in stock & placed our order, we paid, and it was delivered on Monday to our freight forwarder who was able to get it to Fiji by Wednesday (less than a week from our initial conversation).

And the icing on the cake was that Heatso's prices were better than the original vendor we were working with.

We are very happy customers and would highly recommend Heatso for all of your heating needs.

Very customer centric, great communication and quick responses, good pricing, and a well stocked inventory.

Has a small issue and Arnas went above and beyond!

5 stars for Richard who assisted with purchasing and technical support! Installed the 10 L Calorifier in Sprinter with hydronic heater (January), Had some unusual requirements and he helped sort it out. Been using mainly for showers ( traveling for last few months down Baja and back) . Wife loves it!

Arnold was VERY helpful in making sure that we received our product. Great communication!

Parts were received in record time and were just as ordered, THANK YOU HEATSO

However my HYDRONIC M D 10W 12 volt Part no. 25 2160 05 00 00 still has trouble starting. IT blows lots of smoke and shuts down. It will eventually start after sever attemps, Can anyojne help me?

They ship super fast, have a comprehensive list of items for dials heaters, and really good customer support.

Heatso must be writing these reviews. I have never dealt with such an immature, incompetent company in my life. First your product with get stuck in customs, they don’t tell you this and do zero to help. Then, no directions that are detailed enough to do the install (false advertising). And if you call or email them, they only work a few hrs a week so they do not reply until it is very, very convenient for them. I have ran businesses for 25 years and have no idea how they stay in business while having such contempt for the people supporting them. I am now resorting to writing the manufacturers they rep and telling them of my experience. Then a call to my attorney. Avoid at all cost. It has now been 3 months and between customs, wrong heater sent and missing parts, still no heater. Told them I am living in vehicle in winter… they could care less.

Richard Rakauskas was extremely helpful and insightful in finding what I was looking for, I know where and who to go to in the future!

Richard R. provided excellent customer service on the phone. He was very familiar with the product and able to provide expert advice. I then received a very welcomed follow up email with some additional details including part numbers. Thank you!! It’s great how professional, responsive and helpful your customer support is!!

Smooth transaction, fast shipping, prompt responses to pre-purchase questions, and good post install support.

I would totally buy from these guys again, they were great.

Heatso immediately responded to my requests for information on a few products they sell. I bought two big-dollar items from them in the last two days. When I bought them, Heatso immediately shipped them, promptly giving me their tracking numbers. Heatso's products and prices are excellent. But it's Heatso's people that make Heatso such a great company to deal with.

We team into a strange issue with our Espar heater (fan motor was non-functional out-of-the-box) and the Heatso customer service team stepped up to help us get the situation resolved with minimal hassle. Thanks to Anthony for taking care of us as customers!